Corwin Ford of Tri Cities - Service Center

Fast Great Service The service dept was very busy on the day I when, Victor informed me that it could be a 3hr wait. Since this day was my only day off for the whole wee The service dept was very busy on the day I when, Victor informed me that it could be a 3hr wait. Since this day was my only day off for the whole week, I had to wait. Victor got me in sooner than he stated and Cody worked at a safe and efficient speed to get my F150 serviced in a safe and timely manner. Thanks for all your hard work guys. More

Keeping me up to date Cody keeps me up to date on our city units that are in for repair. I like the email reminders of unit coming up for service Cody keeps me up to date on our city units that are in for repair. I like the email reminders of unit coming up for service More

Quick Lane I drove up with no appt and was greeted with a friendly “yes”...”we can take care of your car right away”. Very pleasant experience!! I drove up with no appt and was greeted with a friendly “yes”...”we can take care of your car right away”. Very pleasant experience!! More

Excellent customer service I have been taking my F350 for service the past three years and dreaded it in the past. Customer service was terrible. The past three times I have tak I have been taking my F350 for service the past three years and dreaded it in the past. Customer service was terrible. The past three times I have taken it in has been noticely different. Whatever management is doing to change employee customer service experience is working, keep up the good job. More

Great Service! Cody and the service team are fantastic! They go above and beyond to communicate well and finish the repairs in a timely fashion. Would highly recom Cody and the service team are fantastic! They go above and beyond to communicate well and finish the repairs in a timely fashion. Would highly recommend them for any of your servicing needs. More

Great Service without the hassle We are out of town and have to coordinate repair appointments to be able to have shop capacity and parts available. Javier does a phenomenal job at ha We are out of town and have to coordinate repair appointments to be able to have shop capacity and parts available. Javier does a phenomenal job at handling all aspects of the service visit. Thank you! More

First oil change Said it would take an hour or less. 45 minutes. Nice waiting area. Polite. Clean restroom. Impressed me. We will return. Great experience buying an Said it would take an hour or less. 45 minutes. Nice waiting area. Polite. Clean restroom. Impressed me. We will return. Great experience buying and now servicing my vehicle More

Several disappointments occured on this visit I had just received an email from Corwin on April 27th stating I had a $16.36 service credit. When I wanted to apply the credit to my balance on May I had just received an email from Corwin on April 27th stating I had a $16.36 service credit. When I wanted to apply the credit to my balance on May 4th, there was only $6.36 available. Apparently some points go away at the end of the month. So why mail out the balance near the end of the month? Disappointing The service rep suggested that I get a rear wiper blade and I agreed. At the end of the service I had to wait as the technician installed FRONT wiper blades. So they had to remove the fronts and install the rear blades. Causing a delay. Disappointing When I arrived at home, and checked the wiper installation, when lifting the blade, it fell off as it had not been snapped in completely. Disappointing More

Good job as always Always helpful professional, they know their products and I can count on them to give me what I am looking for. Freddie in service and Alan are the Always helpful professional, they know their products and I can count on them to give me what I am looking for. Freddie in service and Alan are the ones I work with the most. More

Excellent Service.. Walked in without an appointment. Greeted immediately and accommodation was gratious. Wait was minimal. Offered to wash car following maintenance. Walked in without an appointment. Greeted immediately and accommodation was gratious. Wait was minimal. Offered to wash car following maintenance. Reviewed service performed prior to giving receipt. More