Corwin Ford of Tri Cities - Service Center

Exceptional Customer Service This was a visit to replace a part that had to be ordered a second time. The service clerk was aware of my health issues and had me in and out in an This was a visit to replace a part that had to be ordered a second time. The service clerk was aware of my health issues and had me in and out in an hour. Kudos to Juan! More

They really work with you Junior in the Service Department of Corwin is amazing. I took my 2012 in because of a noise in the engine. Junior at the service department at Corwin Junior in the Service Department of Corwin is amazing. I took my 2012 in because of a noise in the engine. Junior at the service department at Corwin looked at the problem and had the mechanics diagnose it. They explained to me in detail and showed me the problem. Everyone was so professional and transparent. They were really there to help. They fixed my car and I felt the price was more than reasonable. Shortly thereafter another problem arose in the vehicle unrelated to the first. Junior was exceptional in getting that one fixed too, and he understood my dilemma with the cost of fixing the car the first go around, so he really worked with me on the cost of fixing the new problem. I really feel that I am taken care of at the service department at Corwin. Thanks Junior for your help! More

Simple If you want service advisors who can help direct you on your needs, this is the place. They can get you into a nice new loaner vehicle if needed, if n If you want service advisors who can help direct you on your needs, this is the place. They can get you into a nice new loaner vehicle if needed, if not the waiting room is real clean. The price of the work is fair but you are also paying for the caring of the employees. It's fair, not free. More

Great help Jordan helped me with my vehicle and he did a wonderful job and made it extremely easy. He put things into terms that I could understand Jordan helped me with my vehicle and he did a wonderful job and made it extremely easy. He put things into terms that I could understand More

P02CD and P0263 #1 injector codes This is a difficult code to trace could be injector, wiring, compression, sensor or a combination of things. A very time consuming diagnostic test. A This is a difficult code to trace could be injector, wiring, compression, sensor or a combination of things. A very time consuming diagnostic test. A faulty new injection caused some delay in the diagnosis. More

Success brings a unique challenge. Your company is obviously successful since the wait time for service is very long and service coordinators are very busy. Though phone calls are usual Your company is obviously successful since the wait time for service is very long and service coordinators are very busy. Though phone calls are usually returned, wait time for an answer is very long. As a customer, I was not given prompt attention or warm greeting when I arrived as the service coordinator was engaged with others personal behind the counter for a long conversation while I waited for them to finish. More professional and inviting would be the practice of greeting the customer immediately and either engage with them at that moment or ask if they can wait for just a moment while they finish some administrative detail. Otherwise the experience was positive. This review, though in a way is critical, is not given in a mean spirit, You asked me for a survey of my experience. These are my thoughts. I hope it has been useful to see the customer perspective. Perhaps there is room for improvement. More

Awesome customer service Jordan Armstrong has an amazing personality very friendly professional honest and a good salesman! I’ve seen personally seen his advertisement skill Jordan Armstrong has an amazing personality very friendly professional honest and a good salesman! I’ve seen personally seen his advertisement skills and his attention to detail. More

Great communication and Service I am giving the dealership 5 stars because when we took our car in for a recall they gave us great service by letting us know what was gonna happen an I am giving the dealership 5 stars because when we took our car in for a recall they gave us great service by letting us know what was gonna happen and giving me a call to let me know what was going on also I appreciated that they did a full inspection and gave me a quote on what needs to be looked at. Will most definitely go to them if ever I need my car serviced. More

High quality - excellent customer service I was concerned about where to fix my Jaguar when it got hit in a parking lot. Based on the owners recommendations, I worked without Falco and his tea I was concerned about where to fix my Jaguar when it got hit in a parking lot. Based on the owners recommendations, I worked without Falco and his team and they were amazing. They provided a clear proposal and communicated though out the process. The result is my car is better than it was when I brought it in. I’d definitely recommend them! More

keys cut and programmed We had a misunderstanding in the key cutting and programming process but Angela Hancock " the quick lane Manager"went above and beyond normal service We had a misunderstanding in the key cutting and programming process but Angela Hancock " the quick lane Manager"went above and beyond normal service procedures to make everything right and I cannot say enough good about Nelson Rios. He is as knowledgeable as he is honest and very professional! These traits are becoming less and less common in the service industry as time goes on. I highly recommend these Corwin professionals! More