Stephen Huang

Dylan is an exemplary agent and is the only reason why I say I'd recommend your dealership. Your finance department, though, needs a lot of work in terms of communication. 1) Before I sign the papers, I say I'd recommend your dealership. Your finance department, though, needs a lot of work in terms of communication. 1) Before I sign the papers, I was sat by someone from the finance department who completed a questionnaire and told me he was going to bring a warranty offer. Despite me telling him that I would not accept any offer and I would prefer not to listen to any such offer, he still brought up an offer, which I obviously declined. This took at least half an hour. I understand it could be his job, but once a customer tells you they are not interested in a product, it's still to still bring it up. 2) I specifically told the finance department (via Dylan) that I use BECU for my loans. I was told that you use another company that has better ratings and I accepted that we get their offer as well. But during the communications, I was never told what BECU offered or whether they even applied to BECU. I was simply given the loan papers to sign which showed a 10% APR as opposed to 7.7% I had received from BECU during my initial phone call. I did not bring this up and signed the papers because I'm going to refinance this, anyway, but this is dangerously close to scamming your customers. Even if BECU's rate was higher than HAPO, I should have been told about this. There was never a communication on this front, which makes me think that you never even applied to BECU. 3) The car was clearly smoked-in and I could not find this information in the listing nor was I told about it before I sent my credit application. Again, I should have probably rejected the car and left the dealership, but I got the car nonetheless without really being satisfied over it. This is not a good look. Dylan was really helpful, so I'm assuming the problems are with the finance department. I'm now considering to take off the Google review I left for you because it doesn't feel like my eventual experience lived up to that. Shame. More

by ALIUNAL Verified Customer Verified Customer

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Easy to work with. No pressure to buy now.Good follow-up on a issue No pressure to buy now.Good follow-up on a issue More

by JANIEBRUCE Verified Customer Verified Customer

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Good follow up by the Corwin Ford TriCities team. We really liked working with Justin Garcia, Salesperson. We really liked working with Justin Garcia, Salesperson. More

by SHANNONANDTROYDAVIS Verified Customer Verified Customer

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Happy with dealership and service that has followed since purchase of both vehicles. Ford is a good manufacturer. purchase of both vehicles. Ford is a good manufacturer. More

by DONANN06 Verified Customer Verified Customer

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I like that the sells people dont push to much or they to force u into a vehicle. They were able to answer all the questions I had. We also just had a good time talking about our lives. force u into a vehicle. They were able to answer all the questions I had. We also just had a good time talking about our lives. More

by MWC2382 Verified Customer Verified Customer

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Manuel (Manny) was awesome! He is very helpful and personable. The guy from financing was very arrogant and condescending. After many times of saying we had no need for an exten He is very helpful and personable. The guy from financing was very arrogant and condescending. After many times of saying we had no need for an extended warranty, I got very upset. He made a sarcastic comment about how I was passionate about it! We were absolutely ready to leave the dealership at that moment. More

by NICK_LYONS Verified Customer Verified Customer

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Great experience, will definitely be coming back for my next vehicle. Definitely ask for Jose Mendoza he’ll get you taken care of! next vehicle. Definitely ask for Jose Mendoza he’ll get you taken care of! More

by ADRIAN_PULIDO1 Verified Customer Verified Customer

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The salesperson, Oscar, was great to work with. He was very responsive to any questions I had. The document signing process was also very seamless. He was very responsive to any questions I had. The document signing process was also very seamless. More

by BJTUSKI Verified Customer Verified Customer

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Very helpful group of guys. They got me the car I wanted at a great price. They got me the car I wanted at a great price. More

by ANTHONY_JONES00 Verified Customer Verified Customer

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Amazing customer service, very welcoming environment and staff would definitely recommend to others for buying cars staff would definitely recommend to others for buying cars More

by XIUZHEN4 Verified Customer Verified Customer

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