Corwin Toyota Boulder

I brought my vehicle in for an oil change and alignment and was initially told the service would take approximately two hours. Based on that estimate, I left and returned two hours later, only to end up wa and was initially told the service would take approximately two hours. Based on that estimate, I left and returned two hours later, only to end up waiting an additional two hours. A four-hour wait for routine maintenance is unacceptable, especially when expectations were set differently. To make matters worse, the alignment was not completed correctly, and I now have to return for another visit to have the issue fixed. This has turned what should have been a straightforward service appointment into a frustrating and time-consuming ordeal. I had also purchased a package of three oil changes. After experiencing a four-hour wait for the first service, I requested a refund for the two remaining unused oil changes. The process was far more difficult than it should have been. I had been considering trading in my current vehicle and purchasing a new one from this dealership in the near future, but after this experience, I am unlikely to do so. Unfortunately, the dealership is developing a reputation for long wait times and frequent upselling of services, and my experience did nothing to change that perception. I hope management takes these concerns seriously and works to improve both service efficiency and customer experience. More

I recently purchased a brand new car from Corwin, and I’ve encountered numerous internal trim and mechanical issues within the first 1,000 miles. While I understand that these things can happen, what’s b I’ve encountered numerous internal trim and mechanical issues within the first 1,000 miles. While I understand that these things can happen, what’s been even more frustrating is the Service Department's response. Too often, I’ve felt dismissed by the service representatives and even the Assistant Manager. I used to be a regular customer at Steven Miller, and while my sales experience at Corwin was excellent (thanks, Chase!), my recent service experiences have led me to hesitate in recommending Corwin to friends, family, and colleagues. I sincerely hope to see improvements in Corwin's Service Department in the future. Additionally, having spent many days at Corwin over the past month for repairs and rides, I’ve observed low morale among the Service Department staff. It’s crucial to prioritize customer satisfaction to enhance the overall experience. More

Everything was smooth Came on wrong day for service but did service anyway Estimated time was right on did service anyway Estimated time was right on More

Quick and professional. Ayden was friendly and on top of communication. We also enjoyed the waiting room and beverages. Ayden was friendly and on top of communication. We also enjoyed the waiting room and beverages. More

Down to earth friendly No No thank you happy Friday they were really great ?? were really great ?? More

I've been working with Rae a lot the past couple of weeks. She's very nice and knowledgeable. I wasn't the happiest customer but she kept her cool and was there to get answers Ayden was also nice and h weeks. She's very nice and knowledgeable. I wasn't the happiest customer but she kept her cool and was there to get answers Ayden was also nice and helpful. Kept me informed and ensured my car got a car wash which I appreciated. He also checked on the part I had coming in which had nothing to do with the service I was there for. More

Ayden went above and beyond to make sure our vehicle was taken care of. Everyone was welcoming, honest, and efficient, and I was kept updated throughout the process. It’s rare to find a dealership that make taken care of. Everyone was welcoming, honest, and efficient, and I was kept updated throughout the process. It’s rare to find a dealership that makes servicing your car this seamless and pleasant. More

It was a good experience. Service was quick. They did my maintenance oil change in a timely manner Service was quick. They did my maintenance oil change in a timely manner More

It was good Good good good good Good good good good Good good good good Good good good good good good good Good good good good More

Took 2 and a half hours to do an oil change and tire rotation. Supposed to take an hour, hour and a half at most rotation. Supposed to take an hour, hour and a half at most More