Corwin Toyota Boulder

They didn’t check me in for service correctly, and when they error was realized, I was informed they closed in 10 minutes and had to come back the next day. Things went smoother the following day, but ther they error was realized, I was informed they closed in 10 minutes and had to come back the next day. Things went smoother the following day, but there seemed to be confusion on whether or not car washes are included or I had to pay for it. More

Poor signage made it difficult to navigate where to go. The service person was very helpful but the "express service" fellow was quite salty about helping someone who was not eligible for "express service" The service person was very helpful but the "express service" fellow was quite salty about helping someone who was not eligible for "express service". But how was I to know without signs?. More

I dropped my mother-in-law's car off on Monday. Left voice-mail for the service writer and the service manager. No response. Also sent two emails. Finally got Greg on the phone and he promised Left voice-mail for the service writer and the service manager. No response. Also sent two emails. Finally got Greg on the phone and he promised to call me back in 20 min. An hour later I tried to call him but the reception phone was unmanned so I left a voice-mail for him, and sent him a direct email. I've still never heard from anyone. More

My 1st Service Visit to Corwin after change of ownership was an abrupt change from what I had experienced for 16 years with Larry Miller Toyota. When I checked in for my 5,000 mile Oil & Filter change I wa was an abrupt change from what I had experienced for 16 years with Larry Miller Toyota. When I checked in for my 5,000 mile Oil & Filter change I was given an automated list of about 10 recommended Services my car needed (rated Medium urgency) totaling over $2,000. That did not feel right. I mentioned to my Service Rep that I thought I had a remaining credit for an Oil & Filter change - from a 3 Pack I bought from Larry Miller - and he informed me that I had no remaining prepaid oil changes. He then told me the new oil / filter changes were now $90 / each (the old 3 packs were $30 each - so 3 for $90) and didn't mention (until I asked) that price was for synthetic oil - which I did not want. I declined all the recommended services, except 1, and asked for the regular oil. Dropped car at 9:30AM and asked for it back as soon as possible - which at Larry Miller usually meant an hour or 2 later. When I got home I looked up my old Service Records and discovered - I indeed had a remaining oil & filter change credit - from a 3 pack I bought from Larry Miller. Larry Miller always honored these - once you bought a 3 pack - you got 3 oil changes - even it the elapsed period between changes exceeded a year. When I called back my service rep -(I had to text him, no one would answer the phone) I told him I had a remaining Oil change. He told me that Corwin would not honor any of these prepaids, if they were more than 12 months old. At that point I realized the new " Service Regime" was all about Money Grabbing. I tried to check on the status of my car around 2PM - and could not get through to anyone in the Service Department - after transfer to Service rang and rang with no answer. I texted asking for status - no response. Until 3:15 PM - when I received an automated text, listing 9 recommended services I needed - which required my approval or decline. These of course were the same items that I had declined when I was presented with them when dropping off my car. I had to decline all these services (again) on the clumsy mobile tool. In summary Corwin is less personal, doesn't listen, is not very responsive, and is pushing Services to Customers on your car that you don't necessarily need. It's all about making money to them! When they had a chance to at least honor my prepaid Oil / Filter change - they declined - even though I have been going there for 16 years - and paid over $600 on this particular visit for routine services. If I can find a better place - I am going to go there. More