Corwin Toyota Boulder

Nice people My wife's and my experience was really very good: professional, friendly, courteous, easy going, and helpful people made the experience much easier. W My wife's and my experience was really very good: professional, friendly, courteous, easy going, and helpful people made the experience much easier. Well done fellah's! More

Excellent customer service My first impression of Boulder Toyota while searching for a used vehicle was their website. Very nicely constructed, intuitive, and informational. Y My first impression of Boulder Toyota while searching for a used vehicle was their website. Very nicely constructed, intuitive, and informational. You can communicate with anyone listed up to purchasing and financing a vehicle on their website. Free Carfax for the vehicles with VIN listed. Excellent transparency and informational. Vehicles for sale are at book and dealer fees are clearly defined. Refreshing. Filled out my information the night before. Ten minutes before they opened the following morning Mr. Marc Schellhorn (Sales & Leasing Consultant) contacted me via text and phone to follow up on my requests and questions. Marc greeted me at the door as they opened the dealership and offered coffee and doughnuts. Marc was quick, concise, knowledgeable, courteous, professional, timely, and made a stressful event painless. My situation was complicated by my 3rd party financing and the vehicle was traded in very shortly before I visited the dealership. Marc handled this with ease and clearly explained all steps and options available to me. Next was finance and Mr. Jess Spencer. He politely introduced himself and asked me a few questions while I was working with sales. When I got to his office he had solved all the issues and had the relevant paperwork printed and concisely explained what I was signing. Jess was incredibly professional, knowledgeable, efficient, courteous, and enjoyable to work with. This step took only about 12 minutes because of Jess's preparation & knowledge of the system. While in finance Marc got the vehicle ready and installed the temp tag. He also removed the license plates from my trade, in which they gave me book price. The whole process was very efficient and not the typical dealership model. I will definitely do business with Boulder Toyota again. Thanks again to all involved. . More

John David Hebert was prompt and gave us the best out-the-door price immediately. Beat 4 Denver dealerships we worked with! Only reason we gave 4 stars is the finance dept was not ready for us causin out-the-door price immediately. Beat 4 Denver dealerships we worked with! Only reason we gave 4 stars is the finance dept was not ready for us causing a 2.5 hour delay at pick-up. More

Great People, Great Truck! Went back and forth with a few other dealerships in the area, Adam, Jess, and Stephen made the whole process super easy, very accommodating. The truck Went back and forth with a few other dealerships in the area, Adam, Jess, and Stephen made the whole process super easy, very accommodating. The truck is great, but buying from real good people kinda sealed the deal for me. More

Purchase fine, follow up since then, pretty bad I purchased a 2019 Prius Prime through LHM. Charlie did the finance. Initially, we thought it was fine. But in reviewing the loan paperwork after th I purchased a 2019 Prius Prime through LHM. Charlie did the finance. Initially, we thought it was fine. But in reviewing the loan paperwork after the fact, I wondered why the loan amount was so high. Somehow there was at best miscommunication, and a ~$4k Toyota Care package had been slipped in without either my wife or my knowledge (we obviously didn't read the papers we were signing closely enough - our bad). However, on 12/26/2019 I contacted Charlie about the misunderstanding, and since the contract gave me 30 days to cancel the policy (which we were within that time), I took the opportunity to cancel it. Today is 3/4/2020. That $4k has still not reached my account. Charlie told me that it would be refunded and would be going back to the credit union to pay down the loan. In the meantime, that's $4k I'm paying interest on until I get the refund, so it's costing me for every day they delay. I have contacted Charlie multiple times. E.g., on 2/14/2020 I emailed him. He responded back that he was out of town, but he'd check when he was back in the office on Tuesday. Then Tu/We/Th/Fr and beyond - Crickets. I contacted him on 2/26, and included this statement, "You would never let a customer get by with, “I’ll take the car now, but I’ll pay in in four to eight weeks.” We are at seven weeks today since I sent the cancellation paperwork. Please work on this and get me that money back as soon as possible." Still crickets. Apparently, they are happy to sell you things and require payment immediately (or at least signed loan agreements), but getting money back to you is very, very, slow. More

Above and Beyond! I recently purchased a vehicle from Parker from out of state. Parker was very helpful and timely in giving information about the vehicle. Since I was I recently purchased a vehicle from Parker from out of state. Parker was very helpful and timely in giving information about the vehicle. Since I was purchasing from outside Colorado, he gladly sent a walk around video. I had multiple questions and did not hesitate to answer back even on his days off and after business hours. There were minor issues with the delivery of the car, but Parker helped resolve the issue. Great job bud! More

Excellent Salesperson! I knew what I wanted before even walking in the door, and Marc made the process as easy as possible. Despite not wanting to haggle he still gave me th I knew what I wanted before even walking in the door, and Marc made the process as easy as possible. Despite not wanting to haggle he still gave me the opportunity to ask for a little back and forth in the process. Ultimately he was just trying to get everyone else at the dealership to speed up so he could get me out the door with the car I wanted as quickly as possible. Very happy to get the unicorn 4Runner I was looking for. Thanks Marc! More

Terrible service, almost ruined my car I put my car in for a routine service on 1/20/2020. When I got it back, I noticed that the glove box was on the floor of the car. I installed myself. I put my car in for a routine service on 1/20/2020. When I got it back, I noticed that the glove box was on the floor of the car. I installed myself. Then after 5 minute on US36, the front hood light turned on. I immediately get off the highway and found the hood was not locked completely. I can deal with all of those myself, so I did not complain. Then yesterday, when I was getting my car in a brake service at Brake Plus, they told me the engine air filter was missing. I was so pissed and called Boulder Toyota service manager and left a message. Not getting any reply from him yet. I am going to file a complaint at Toyota headquarter. Not sure if I can expect anything. I have been servicing my car there for the last 5 years. More

The whole process was great. Marc our salesman was very helpful and great to work with. I would recommend him and this dealership for your car buying. helpful and great to work with. I would recommend him and this dealership for your car buying. More

Amazing experience! I was in the market for a used, reliable and affordable 4 Runner. After looking at multiple dealerships, Marc helped me find the perfect one! Wasn't p I was in the market for a used, reliable and affordable 4 Runner. After looking at multiple dealerships, Marc helped me find the perfect one! Wasn't pushy and extremely friendly. He even stayed late to accommodate my schedule. As far as the vehicles on the lot, they were organized and pretty clean even though they are under construction and it was snowing pretty hard. Very pleased with my experience! More