Corwin Toyota Boulder

GO SOMEWHERE ELSE!!! I have several issues that require a resolution and the dealership is ignoring me. I've reached out by phone and via email to the general manager (Jar I have several issues that require a resolution and the dealership is ignoring me. I've reached out by phone and via email to the general manager (Jarred Black) several times. I even reached out to the VP of HR for Larry H. Miller dealerships, and she did not take action either. Jarred contacted me right away and we were able to make a deal in just a few days. He was very responsive and easy to work with before the sale. He passed me on to one of his sales consultants, Ty Giulio, and I signed the paperwork on May 4. I am very frustrated with the lack of follow-up and that I am still trying to get things wrapped up several weeks after buying the car. The dealership needed time to add the accessories I purchased, and Ty said it would be ready in a day or two. On May 8 (5 days later) Ty told me the car was ready (it was not). When I arrived to pick it up, there were several issues: • This dealership's lot is surrounded by construction and they do not seem to be taking the necessary precautions to protect the cars. There are micro-scratches all over the car. I understand that a new car is not going to have perfect paint, but I was very disappointed to pay for a new car and then have it presented to me covered in dirt and micro-scratches. There was dirt everywhere – even inside the car. Floors, cargo liner, in the sunroof etc. I spent a lot of money at a body shop to get color correction done on my new car. For this reason alone, I highly recommend going elsewhere. Their cars are not in good condition, as they have been machine washed or washed with dirty towels countless times, causing a ton of micro-scratches. • I paid for all four mud flaps to be installed and there were only two on the car when I arrived. After I asked, Ty said I must have only ordered 2. This is a flat out lie – he was just making a flimsy excuse. There was only one choice to select on the Toyota website and it was for 4. I had verbal confirmation from Ty that it would be all four when I signed for the car. Ty said he would ask Parts to order the other two and install them for free but I haven't heard back from him – I signed for the car 22 days ago. Of course, Ty did not explain this to me up front, which is quite dishonest. He should have confessed and said the parts were not in and that it would take longer than he originally expected for me to get the car. • I paid for Black Emblem Overlay but one of the emblems wasn't done. No response from dealership. • I didn't receive a copy of the invoice or finance agreement upon signing or when we picked up the car. When we asked about it Ty said he would send it on a flash drive and I received it May 12. This was highly suspect to me. Why did they not give me these documents when I picked up the car? • After reviewing the invoice it seems to me that I was charged for Cargo Liner ($100) and All-Weather Mats ($169) that normally come standard on the RAV4 TRD. On May 13 I sent an e-mail to Ty and Jarred asking about the difference between the Toyota website and my invoice but haven't heard back. I was extremely excited to make this purchase and own a new Toyota. I love the car. However, if I knew how much of a hassle this was going to cause me, I may have made a different decision. The Larry H. Miller Dealership in Boulder has ruined the good impression I had of Toyota as a whole. If I were a manufacturer, I would consider no longer doing business with Larry H. Miller Boulder. More

Mark was MOST helpful. Mark spent a lot of time on the phone with me to be sure that I knew the differences in Prius models and could make the best choice for me. I very muc Mark spent a lot of time on the phone with me to be sure that I knew the differences in Prius models and could make the best choice for me. I very much appreciated his time and attention. More

Unfortunately, I have not received any support from Charles after communicating for 4 months regarding a refund for a part covered under warranty. Very angry. Charles after communicating for 4 months regarding a refund for a part covered under warranty. Very angry. More

Adam was so fun to work with! I expressed interest on a 2019 RAV4 on the website. He called me right away. I told him what monthly payment I was looking for on the high/low end and he made it happen! I was 2019 RAV4 on the website. He called me right away. I told him what monthly payment I was looking for on the high/low end and he made it happen! I was in and out with my new car the same day. I will recommend him to anyone looking to purchase a Toyota. More

Relaxed and Professional My experience with Sam was very relaxed and professional. I did not feel that normal pressure you feel when going into a dealership. He was very pro My experience with Sam was very relaxed and professional. I did not feel that normal pressure you feel when going into a dealership. He was very professional, and let me do my due diligence until I was ready to finally buy. Thanks again Sam! More

This was my first experience at a car dealership and Adam was slower than a turtle. Hours of my time was wasted and while I was waiting for an answer, Adam was shooting the bleep with his pals. Unprofessiona was slower than a turtle. Hours of my time was wasted and while I was waiting for an answer, Adam was shooting the bleep with his pals. Unprofessional lad. More

Great with the sales staff terrible with the sales manager Yes we bought this vehicle but during the negotiation when it had reached and endpoint and Kim told Chris, the sales manager, her decision not to take Yes we bought this vehicle but during the negotiation when it had reached and endpoint and Kim told Chris, the sales manager, her decision not to take financing and to instead take the Toyota discount and pay a full cash price he became upset and angry during the phone exchange. This is very unprofessional behavior and reflects poorly on an otherwise above average sales experience. No reason for this behavior and I am sorry his frustration and anger was experienced by my friend and purchaser Kim. More

Ty went above and beyond Ty went the extra mile to to ensure our experience at the dealership was exceptional. We had been on the lookout for a used Toyota Sequoia and while w Ty went the extra mile to to ensure our experience at the dealership was exceptional. We had been on the lookout for a used Toyota Sequoia and while we were in the Denver area we got in touch with Ty. He helped us find the perfect vehicle and process the purchase the night before we were leaving town. He is very personable and his customer service is top notch. We would highly recommend working with Ty at Larry H. Miller Toyota Boulder. More

Sales and Service made things right Stuff happens. Even when buying a car ;) What matters with a dealership is how they deal with the issues that do come up -- I recently purchased a 20 Stuff happens. Even when buying a car ;) What matters with a dealership is how they deal with the issues that do come up -- I recently purchased a 2020 Rav4 Hybrid from Larry Miller, which is a truly great car. Unfortunately, problems with the Title came up during the sale and problems with the body came up immediately after delivery. Larry Miller Toyota's people consistently did the right thing to address these problems and make things right. In particular, Matthew Lind, Sales Manager, marshaled his department and made sure all the Title problems were fixed quickly. I also want to especially commend Andre Alire, Service Manager, for all of this attention to the body issue which he solved to my complete satisfaction. Both of these gentleman are true professionals. More

Nice people My wife's and my experience was really very good: professional, friendly, courteous, easy going, and helpful people made the experience much easier. W My wife's and my experience was really very good: professional, friendly, courteous, easy going, and helpful people made the experience much easier. Well done fellah's! More