Corwin Toyota Boulder

Surprised how many people you have on staff. Lots of service. Good selection of 4Runners. Lots of service. Good selection of 4Runners. More

Service was for a recall and maintenance inspection. It took three hours to complete that. It took three hours to complete that. More

Adrianna is AWESOME! She is so professional and so patient. Alfredo was awesome as well. Very knowledgable and listened to what I was looking for to make sure I was happy She is so professional and so patient. Alfredo was awesome as well. Very knowledgable and listened to what I was looking for to make sure I was happy. AMAZING TEAM! More

I had scheduled an appointment in advance, but unfortunately, no one greeted me when I arrived. I waited for about 15 minutes before I decided to go find someone to assist me. After locating someo unfortunately, no one greeted me when I arrived. I waited for about 15 minutes before I decided to go find someone to assist me. After locating someone, it took another 30 minutes or so before my car was moved. Despite the initial inconvenience, the person I spoke with was very pleasant and helpful. More

Great experience, we got the vehicle we wanted in a timely manner. Excellent customer service timely manner. Excellent customer service More

My experience with Corwin Toyota Boulder was frustrating, time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can m time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can make informed decisions. I purchased a used Toyota Sienna from this dealership with the understanding that the title and registration process would be handled appropriately. I submitted all required documentation immediately after purchase — including smog, VIN verification, and weight certificate — and yet the dealership took over four months to release the title. During that time, my temporary tag was close to expiration, and I had to personally visit the DMV multiple times to finalize the registration in California. Because of the dealership’s delay, I was forced to pay $1,460.62 out-of-pocket for registration, license plate, and city use tax fees — all of which were not included in the purchase agreement and should have been addressed during the sale. While I appreciate the help I eventually received from Mariana (Title Clerk) and Leslie (Controller), I received no communication whatsoever from the leadership team throughout this process — including: Greg Heinz – General Manager Zachary Chambers – Used Car Manager Soukanh Douangdara – Finance & Insurance Manager Craig Harlan – Internet Sales Manager the General Manager (Greg Heinz) — Greg Heinz – General Manager until I escalated the matter and indicated I would file complaints. When the GM finally responded, instead of acknowledging the communication failure or the burden placed on me, he accused me of “blackmail” for simply stating I would file complaints and leave a factual public review. His exact quote was: “We will pay for any fees that you incurred due to the tardiness of your ability to register the car, but the registration expenses themselves have always been your responsibility and we will not be black-mailed into paying them.” Let me be clear: I never demanded anything beyond fairness and accountability. To be met with that tone from a General Manager was both inappropriate and disappointing. I’ve taken the following steps, and I stand by all of them: Submitted a formal report to Toyota’s Brand Engagement Center, where I already have an open case. Filed a complaint with the Colorado DMV Auto Industry Division. Filed a complaint with the Better Business Bureau. Shared this 1-star review publicly across platforms including Google, Yelp, and DealerRater — and I will not be removing it. The dealership has now clearly stated that they will not cover registration and city tax fees, and that stance will not change. So to any out-of-state buyer: Be cautious. Review your purchase agreement carefully before signing. Triple-check who is responsible for registration and fees. And most importantly — get everything in writing. Miscommunication can cost you both time and money. This review is not about the money — it’s about how this dealership handled a situation that should have been simple, and how poor communication and leadership turned it into months of unnecessary stress. I will not be removing this review. It stands as an honest account of my experience with Corwin Toyota Boulder. More