Corwin Toyota Boulder - Service Center

Corwin Toyota Boulder responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Eli made such a great impression. We'll be sure to pass along your kind words and give him that well-deserved pat on the back. It's great to know he was able to provide excellent service and make a positive impact. We appreciate your support!

Corwin Toyota Boulder responded

Thank you for sharing your feedback! We’re so glad to hear that the staff was great, scheduling was easy, and that you enjoyed the free coffee and helpful service during your visit. We also really appreciate you mentioning the kindness of one of our employees letting you borrow their personal phone charger! We do apologize for the areas that didn't meet your expectations. We understand how frustrating it can be to receive an unsolicited offer to buy your car, and we’ll work on ensuring those are handled more appropriately. Regarding the Wi-Fi, we’ll take note of the lack of information and work on making it clearer for future guests. As for the settings on your car, we completely understand how inconvenient it must have been to reset everything. We’ll make sure to review the process with our team so that your car’s settings are better preserved in the future. We truly value your feedback and hope to provide a smoother experience during your next visit. Thanks again for bringing these points to our attention!

Corwin Toyota Boulder responded

Thank you for sharing your feedback! We’re glad to hear that you found our dealership clean and our staff friendly and accommodating. However, we apologize for the lengthy buying process. We always aim to make the purchasing experience as smooth and efficient as possible, and we’ll definitely take your feedback into consideration to improve in the future. We hope to have the opportunity to serve you again!

Corwin Toyota Boulder responded

Thank you so much for your kind words, Scott! We're thrilled to hear that your experience was timely and efficient, and that our technician kept you informed throughout the process. We truly appreciate your trust in us, and we look forward to welcoming you back for your next visit!

Corwin Toyota Boulder responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand your frustration. Clear communication and high-quality service are our top priorities, and it seems we fell short in these areas during your visit. Please know that we take this seriously and would love the opportunity to make things right. Could you please reach out to us directly so we can address your concerns? We want to ensure this is resolved to your satisfaction.

Corwin Toyota Boulder responded

Hi there, Thank you for sharing your feedback, and I apologize for the confusion regarding the sensor and calibration charges. I completely understand how frustrating that must be, especially since you clearly communicated that you didn’t want the sensor replaced. It seems like there was a miscommunication, and we certainly don’t want you to feel like you were unfairly charged. Please contact us directly, and we’ll make sure to look into this issue and correct it as soon as possible. We truly value your feedback and appreciate your patience as we work to resolve this.

Corwin Toyota Boulder responded

Thank you for taking the time to leave a review! We truly appreciate your kind words about our staff, and we’re glad to hear that they made a positive impression. We do apologize for the extended wait time during your visit. We strive to provide the best service possible, and it seems we missed the mark on timing for your oil change. We’ll take your feedback to heart and work on better managing appointment schedules to improve efficiency. We also appreciate your note about the waiting area and will look into ways to make it more comfortable for everyone, especially our senior guests. We hope to have the opportunity to serve you again in the future!

Corwin Toyota Boulder responded

Hi Jim, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We strive to provide efficient, courteous service and a comfortable environment for our customers, so it’s great to know that you felt that during your visit. We truly appreciate your feedback and look forward to serving you again in the future! Thanks again!

Corwin Toyota Boulder responded

Hi there, Thank you for bringing this to our attention, and we apologize for the condition your car was in when you received it after service. We strive to ensure that every vehicle is returned in great condition, and we certainly understand how disappointing it can be to receive it back less than perfect. Please feel free to reach out, and we’d be happy to make it right for you. Thank you again for your feedback, and we hope to improve your next experience with us!

Corwin Toyota Boulder responded

Thank you so much for the kind words! We're thrilled to hear that Rork was able to assist you in such a helpful and efficient manner. It's great to know you had a positive experience overall. We truly appreciate your feedback and look forward to working with you again in the future!