Corwin Toyota Boulder - Service Center

Corwin Toyota Boulder responded

We sincerely apologize for the long wait, Garrison. We understand your frustration, especially when you were not informed about the delay in advance. This is not the experience we want for our customers. Thank you for bringing this to our attention, and we will work on improving communication and wait times moving forward. If you'd like to discuss this further, please don't hesitate to reach out.

Corwin Toyota Boulder responded

We’re really sorry to hear about your experience, Daniel. This is certainly not the level of service we aim to provide. We appreciate your feedback and will look into the concerns you’ve raised to improve our processes. If you’d like to discuss this further or give us another chance, please don’t hesitate to reach out directly. Your satisfaction is important to us.

DANIEL@DLPAUL.COM responded

Thank you for responding. Please let me know the outcome of your review of the situation. Happy to discuss this further once you have the information. Given the horrible experience I had with your service department, why would I give you another chance? What will you do differently?

Corwin Toyota Boulder responded

Thank you, James! We’re so glad to hear you consistently have a great experience with Omar and the service team. We truly appreciate your loyalty and are happy to be your trusted choice for your trucks! Looking forward to serving you again!

Corwin Toyota Boulder responded

Thank you, Ross, for your kind words! We're so glad to hear that our service department has consistently taken great care of your RAV4 since day one. Your trust and satisfaction mean a lot to us, and we’ll continue to provide the best care for your vehicle. If you ever need anything, don’t hesitate to reach out!

Corwin Toyota Boulder responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Eli made such a great impression. We'll be sure to pass along your kind words and give him that well-deserved pat on the back. It's great to know he was able to provide excellent service and make a positive impact. We appreciate your support!

Corwin Toyota Boulder responded

Thank you for sharing your feedback! We’re so glad to hear that the staff was great, scheduling was easy, and that you enjoyed the free coffee and helpful service during your visit. We also really appreciate you mentioning the kindness of one of our employees letting you borrow their personal phone charger! We do apologize for the areas that didn't meet your expectations. We understand how frustrating it can be to receive an unsolicited offer to buy your car, and we’ll work on ensuring those are handled more appropriately. Regarding the Wi-Fi, we’ll take note of the lack of information and work on making it clearer for future guests. As for the settings on your car, we completely understand how inconvenient it must have been to reset everything. We’ll make sure to review the process with our team so that your car’s settings are better preserved in the future. We truly value your feedback and hope to provide a smoother experience during your next visit. Thanks again for bringing these points to our attention!

Corwin Toyota Boulder responded

Thank you for sharing your feedback! We’re glad to hear that you found our dealership clean and our staff friendly and accommodating. However, we apologize for the lengthy buying process. We always aim to make the purchasing experience as smooth and efficient as possible, and we’ll definitely take your feedback into consideration to improve in the future. We hope to have the opportunity to serve you again!

Corwin Toyota Boulder responded

Thank you so much for your kind words, Scott! We're thrilled to hear that your experience was timely and efficient, and that our technician kept you informed throughout the process. We truly appreciate your trust in us, and we look forward to welcoming you back for your next visit!

Corwin Toyota Boulder responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand your frustration. Clear communication and high-quality service are our top priorities, and it seems we fell short in these areas during your visit. Please know that we take this seriously and would love the opportunity to make things right. Could you please reach out to us directly so we can address your concerns? We want to ensure this is resolved to your satisfaction.

Corwin Toyota Boulder responded

Hi there, Thank you for sharing your feedback, and I apologize for the confusion regarding the sensor and calibration charges. I completely understand how frustrating that must be, especially since you clearly communicated that you didn’t want the sensor replaced. It seems like there was a miscommunication, and we certainly don’t want you to feel like you were unfairly charged. Please contact us directly, and we’ll make sure to look into this issue and correct it as soon as possible. We truly value your feedback and appreciate your patience as we work to resolve this.