Corwin Toyota Boulder - Service Center

Everything went well from the time I got to the dealership until I arrived at home after picking it up. dealership until I arrived at home after picking it up. More

I called the day before to ask if I could arrive a little late for my 7:30 am appointment as I had to drive from a medical appointment across town. The woman I talked with said if I was 15 minutes late, they late for my 7:30 am appointment as I had to drive from a medical appointment across town. The woman I talked with said if I was 15 minutes late, they would cancel the appointment, so no. So, I rescheduled the appointment. The next morning, Josh called to confirm that I would be there for the 8:30 am appointment. I said it was at 7:30, but that I rescheduled because I might be late. He was very nice and it was an 8:30 appmt. I said I could be there by 8:30. The man at the entry gate (also very nice) said there was no one named Josh who worked there and that I was not on the list, but to come in anyway. There is no indoor waiting area and limited shade outside. No one greeted me or even looked up when I arrived in the service center. I had to ask the whole room if someone could tell me who I was supposed to see. After an awkward pause, a woman told me what line to get in. The atmosphere felt unwelcoming and dismissive. The service agent couldn't find my last tune up report and tried to upsell $940 worth of fluid changes, even though I said I only needed the maintenance required for 102,000 miles and I needed to wait. I asked for an explanation for why I needed all the fluid changes and the agent talked down to me and used "and stuff" several times indicating he didn't know why he was pushing the upsell. It took about 20 minutes of repeatedly asking to just get the printout on what is included in the tune up, and, even then, he couldn't give me a rough estimate for cost. I finally got a printout, but no rough estimate. Additionally, he said the car wouldn't be ready for at least six hours - I expected an hour. I canceled my appointment, and I scheduled my tune up with another business in another town further away. You lost a customer. What a waste of time. More

The service department has been great. Tristan was very helpful and managed to squeeze me in to resolve the issue with my lock. The Lyft rides worked out well too. Thank you! Tristan was very helpful and managed to squeeze me in to resolve the issue with my lock. The Lyft rides worked out well too. Thank you! More

I was frustrated to learn that the dealership had changed ownership and was not honoring the extended warranty I purchased a little over a year ago from Larry H. Miller (without notification). They did not f ownership and was not honoring the extended warranty I purchased a little over a year ago from Larry H. Miller (without notification). They did not fix the leak on my tire that they patched. Please note: I do not remember the people I worked with, but this site required that I rate them. More

Very good customer service but my car now has a check engine light and vsc trac and vsc offer dashboard error messages. I can't say I am happy about that. Bumpy transition from Larry Miller Boulder To engine light and vsc trac and vsc offer dashboard error messages. I can't say I am happy about that. Bumpy transition from Larry Miller Boulder Toyota, Tristan Simmons is very nice. More

Requested an after hours pick up because I had work until 7pm. When I arrived to my car at 9 pm the keys were not inside and I was unable to leave with my car. Had to pick up the next morning. Also did not c 7pm. When I arrived to my car at 9 pm the keys were not inside and I was unable to leave with my car. Had to pick up the next morning. Also did not clear the maintenance warning light so have to manually clear when I start my car. Service advisor Angela (could be wrong name) was very helpful when I dropped off and when I picked up. More

I am not from Boulder, but was visiting when it was time for my 10,000 mile maintenance check. I had a great experience with Corwin Toyota. for my 10,000 mile maintenance check. I had a great experience with Corwin Toyota. More

Had no idea I was going to be serviced at a construction site. The man that took my keys was unpleasant and came off rude. Poor signage/direction in the "advisor trailer". I felt like I may have been in the site. The man that took my keys was unpleasant and came off rude. Poor signage/direction in the "advisor trailer". I felt like I may have been in the wrong place. Finally someone made eye contact with me and got me checked in. The advisor didn't seem to know what services I needed for my Tacoma's 35K service. I made an appointment online and still waited 2 hours for a tire rotation. Probably will drive further to visit a different Toyota dealer next time. Overall, this was a very unorganized experience. More

Chris Gutierrez was very helpful, got me in and out quickly. Thanks Chris. My experience was a definite improvement compared to when it was Larry Miller. quickly. Thanks Chris. My experience was a definite improvement compared to when it was Larry Miller. More

Terrible under new ownership. Paid to have something fixed. Quit working. NO HELP. NO CALLBACK Paid to have something fixed. Quit working. NO HELP. NO CALLBACK More