Corwin Toyota of Fargo

Love the service, the quickness to get it done, and the atmosphere while waiting. Good snacks and capachino! atmosphere while waiting. Good snacks and capachino! More

Love the customer service, the quality and promptness of work done, facility and the cappuccino. work done, facility and the cappuccino. More

Moved my appointment earlier Everything went as promised A very good experience all the way A very good experience all the way More

Everyone I talked to was very knowledgeable and courteous. There was a great selection of vehicles, options and colors courteous. There was a great selection of vehicles, options and colors More

I want to thank the service department for cleaning the mess a raccoon created under my hood! They went above and beyond. mess a raccoon created under my hood! They went above and beyond. More

Everyone was excellent. The job was well done and explained in detail. Facilities and waiting area were comfortable. I met my needs while I waited for a job. Well done. The job was well done and explained in detail. Facilities and waiting area were comfortable. I met my needs while I waited for a job. Well done. More

Did an alignment and ever time we drive in it still says we need an alignment!!! we need an alignment!!! More

Aftermarket Autostart people did a faulty install, which drained my battery. I was given the run around and told my battery just happened to go bad at the same time. Sent on my way with a jumpstart, and a l drained my battery. I was given the run around and told my battery just happened to go bad at the same time. Sent on my way with a jumpstart, and a literal hope and a prayer. Car would not start that evening. Had to have it towed back in the morning. Chris was more reasonable and trying to resolve the issue but after diagnosis, agreed that my battery needed a replacement. I agree. That evening I get home and discover that my radio stays on when I take the keys out of the ignition. Both of my features that prevent drainage of the battery due to forgotten headlights, have been disabled. Both things that would drain a battery. I called this morning and was told if I bring it in by 3:40 they can look at. Still no ownership of their faulty install job, just to diagnose for free. I brought my car in for them to look at, which I was initially should be quick, as Chris said he was off work at 4pm. I arrived at 3:20. 30 minutes pass by.. then 45 minutes, which becomes an hour, and eventually when we reach an hour and a 20 minutes, Chris comes out to talk to me and inform me that his crew could not find the issue and that they had to hand it back to the After Market Autostart department, since they were their "in house experts" on the auto start. He understood my apprehension about letting them work on my car and assured me they just needed to review their handwork to identify the problem. The plan at that point was for the guys to diagnose the problem and communicate it to me so I could make an informed decision about letting Corwin fix the issue entirely or go to my usual mechanic. He informs me that he will have to leave soon and introduces me to another manager, (Lance I think, but could be wrong) who is fantastic and totally understanding and apologetic of the situation. This service manager gets 10/10. We have good discussion about what's happening and he is also on board with the plan that they guys will diagnose the issue and then we will discuss possible resolution routes. Unfortunately as more time passes on, this service manager had to leave for the evening, but said he would be available by phone if needed. I did not get a card with a number to call sadly. Now there is no management around, just the guys from the Aftermarket Autostart Department, specifically the guy that I originally worked with that refused to acknowledge he made a mistake while installing the Autostart. I now know his name is Dylan. Another chunk of time passes by and Dylan comes up to me and mumbles "you're good to go." Which I'm confused by and ask him what he meant. He told me that they had it fixed and no charge so good to go. Also explains that the issue was "we don't typically remove all the old wires and one of those wires was left touching something it shouldn't have." I said thanks for finding and fixing the issue but that's not was agreed to. I explain the plan I had discussed with the Chris and the other service manager; they were going to diagnose and inform me, and then I would discuss possible resolution routes at that time. I also mentioned that one of my possible plans was to bring it back to my trusted mechanic depending on what was discovered. To which he rudely responded "your mechanic would have been confused and not known what to do about it." I redirected back to the fact that I was told by both managers I was going to be told a diagnosis and discuss possible resolution routes because it was Corwin's mistake after all. He then went on to backpedal and say, "it wasn't my mistake, it's whoever installed your old auto start's fault." An absolutely ludicrous and asine statement to make after telling me they didn't remove the old wires and left them touching things they shouldn't have. This is when I said thanks and that I will still be calling Chris on Monday about this. To be continued. Hopefully there is still resolution to be found. More

Staff were very accommodating & had great customer service They were quick as well. I scheduled an appointment for the following Monday & they fixed my vehicle the same day they got it service They were quick as well. I scheduled an appointment for the following Monday & they fixed my vehicle the same day they got it More