Costa Mesa GMC

DO NOT BUY FROM THIS DEALERSHIP! We first visited the DO NOT BUY FROM THIS DEALERSHIP! We first visited the dealership in early August explaining to the salesman, Eric I believe, that we would be back DO NOT BUY FROM THIS DEALERSHIP! We first visited the dealership in early August explaining to the salesman, Eric I believe, that we would be back either on or before Labor day weekend to pick up a White Denali. He attempted to sell us at that point, but we explained that we wanted the best deal, had good credit and would come back prepared. In the evening on August 28th we had decided we would go in the following day so we visited GMC.com and followed the "Apply for Credit" link under shopping tools as we knew we wanted the 0% financing deal being offered. This link took us to Ally financial which is where we applied and were subsequently approved for the loan needed. On August 29th we arrived at the dealership and examined the vehicles and found one that would work. We sat down and began the tedious negotiations as we had brought with us reports from Edmunds, KBB, and TrueCar detailing what we should pay. We also brought 2 copies of our pre-approval from Ally financial, one for us, one for them. After haggling for over an hour we progressed with them requiring that we complete a credit application. We explained that we did not want to have our credit run as our financing was in place. At this point a senior salesman, Ben Bergman, had taken over for Jason, obviously due to his inexperience. We do admit that we were being very difficult about pricing and the details. When Ben detailed that we must fill out the application, we declined and proceeded to leave the dealership. Fred, the finance manager on site, grabbed us outside the door and explained that it wasn't them, it was the Patriot act that required our credit be run. Well, we've been in finance for years and that is an outright lie because the Patriot act does not require that. However, we do understand that it could be their policy so we accepted and came back allowing them to proceed. We explained that another time, at this very dealership over 10 years ago our credit had been run 9 times and we were assured that it wouldn't happen as that was the previous owner. Over several hours we finally completed the deal and were shuttled off to the finance department's desk with Jane. There I could see Jane began entering our detail into the computer and I reminded her that we were pre-approved through Ally and all she had to do was look up our loan. She said "oh, nobody told her that, great, she'd get it done and get it from the salesman." Well we closed the deal and brought our beautiful new truck home. That evening we received an alert from our credit bureau that not only had the dealership run our credit, which we'd expected, but they had also re-submitted our application to Ally as a new loan and Ally had run our credit again, not even 24 hours after the initial pull. We immediately called Ally and all they could confirm was that the dealership had submitted our loan as a new application, not using our pre-approval. As we knew it is a nightmare to deal with such issues we decided to relax for a few days and deal with it the following week. On a comical note, Tuesday, Sept 3, we received a call from Ben, our salesman, asking how we were doing and if we were still in the market to buy a new Denali. We reminded him that we already had, he laughed and apologized. He also followed up that Thursday to inquire about the vehicle, but I was in a meeting so I missed his call. Ben then called us again Thursday, Sept 12, to ask how the vehicle was, at which point we explained the situation in depth and how upset we were as we had yet to get anything resolved. He said he would talk with his manager and call us back. Within minutes we received a call from the dealership manager Ken Kang (SP) who said he would talk to Jane, who was out of the office and would call us back. As of today, Sept 24th neither him nor Jane has ever called us back. We submitted a review requested by email from GMAC and we immediately received a call from their dealer department asking about the experience. We explained, in depth to the agent who called the dealership while we were on hold and was told the dealership would contact us, they never did. Next, I promptly received a call from Donna the district dealer manager whom I went into depth with and she also agreed that nothing by law requires a dealer to run your credit if you have financing in place, especially when the financing is through the GMAC partner Ally. She contacted the dealership as well and again Jane is out of the office, but she would call and get it resolved. I have since spoken to Donna several times who has also called the dealership several times speaking to Fred, who remembers me, who told her that they are required to run our credit to have backup financing, a different story than he told me, as well as untrue given our financing was through the GMAC partner Ally. Fred said he would speak with Jane, who again, was out of the office. Another twist was the letter I received from Ally stating that Jane had not filled out the sales contract properly and we would be required to resign. We presumed that they would have to call us about this, but we have yet to hear from the dealership about this either. So, here were are 3-4 weeks after a $70k purchase and none of the managers feel it's necessary to pick up the phone and call me to fix their mistakes or even try to make a customer happy. This dealership clearly doesn't care about it's customers, nor its reputation. With that said, we must say we love the vehicle, only wishing that we had gone to a reputable dealer. More

I live in Las Vegas. I called the Dealership after seeing an add on Autotrader. The car was put back for me to come look at. After driving for 4 hours I showed up to find exactly what was described. On the p an add on Autotrader. The car was put back for me to come look at. After driving for 4 hours I showed up to find exactly what was described. On the phone I had spoken to so many people, but when I walked in I was greeted by a sales man named Jeff Jones. I informed him what was told to me by the people on the phone, and after speaking with his manager he informed me that the people I spoke with were not available but he could help me. I'm am so glad I was able to work with Jeff Jones. His professionalism and knowledge of the vehicles was great to experience. My deal was done quickly and without hassle. I highly recommend any buyer to seek out Mr. Jones on their next visit as I know you will have a great experience. More

Ben was professional and courteous. My experience buying a car was a pleasure! The follow up I have received from Ben has been above and beyond the call of duty, he truly is not just a great salesperson, bu a car was a pleasure! The follow up I have received from Ben has been above and beyond the call of duty, he truly is not just a great salesperson, but also a very kind and caring person! Thanks Ben for making buying a car an actual pleasant experience! Also have to mention Jane in finance, she got through my paperwork with lightening speed and was also very nice! More

As stated to Ben, I hesitated to give Orange Coast a chance..I remember when it was South Coast..Pitiful! Ben was a upfront guy and actually cared what I was buying and showed me the benefits of my new chance..I remember when it was South Coast..Pitiful! Ben was a upfront guy and actually cared what I was buying and showed me the benefits of my new cadillac..I never received this when I picked up my cadillac 4 years ago with South Coast... I recommend this dealership to anybody thinking about a new / used car because i can see that the employees have turned things around.. Special thanks to Ben but have not forgotten Steve that "birddogged" my car on arrival.. Thanks to both...Again Ben, thanks....Tim More

Ben Bergman is the most helpful salesman I have ever dealt with. He answered all my questions or said he would find the answers, absolutely no snow job. I bought a 2013 Buick Encore and Ben helped dealt with. He answered all my questions or said he would find the answers, absolutely no snow job. I bought a 2013 Buick Encore and Ben helped me secure just the color and interior color I wanted. I am looking forward to many years of contimued relationship with OC Buick, GM and Cadillac agency. Reed Dickinson Tustin, CA More

Terrible, rude, and non-responsive sales team. They do not return calls and do not follow through on their "word." I do not trust this sales team. not return calls and do not follow through on their "word." I do not trust this sales team. More

There are many reasons that I would recommend this dealer. The first is that everyone was very polite & helpfull without any high presure tactics. They all work well as a team. Another reason was the dealer. The first is that everyone was very polite & helpfull without any high presure tactics. They all work well as a team. Another reason was the level of professionalism. All the people working at Orange Coast Buick GMC Cadillac know their jobs, their products and that is huge to me. Also, the vehicles on the lot were very clean and well taken care of. After a period of 4 weeks and visiting many dealerships I narrowed down my decision. I'm very happy with the GMC Acadia SLT that I purchased from JT at Orange Coast Buick GMC Cadillac. Had it for 4 weeks now and the wife and kids really love it as does my mom! More

We had a very pleasant experience leasing a new Cadillac. Jaison Johnson was very knowledgeable about the vehicles and the auto industry in general. Great customer service, Jaison and other staff members e Jaison Johnson was very knowledgeable about the vehicles and the auto industry in general. Great customer service, Jaison and other staff members even helped keep an eye on our rambunctious 3 year old while we looked at vehicles. We enjoyed working with Martin on the paper work details as well. We never felt pressured at any time to buy anything, if you are in the market for a Cadillac, we highly recommend Orange Coast. More

Mr Ben Bergman was a great help to us in selecting and purchasing our new 2012 cts. Ben is a very enjoyable person, and he serves great coffee. purchasing our new 2012 cts. Ben is a very enjoyable person, and he serves great coffee. More