Coughlin Chevrolet Buick GMC of London

On 7-5-2019 I purchased a used vehicle from Coughlin, a 2012 Dodge with 6,700 miles. I live in Mass so I brought the car on line conducting all documentation on-line. I was offered an extended warranty f 2012 Dodge with 6,700 miles. I live in Mass so I brought the car on line conducting all documentation on-line. I was offered an extended warranty for several thousands more which I was told cover the vehicle from front to back. I quote" you will have no worries for the next four years". I recently had an inspection done and learned that my front strut mounts which effect the steering needed to be replaced. A replacement normally done between 50,000 and 100,00o thousand miles. My car just turned 13,500 miles all original. Based on that mileage the front struts should not need replacing. Contacting the warranty company with several months still existing for service that Coughlin Motors arranged a company called ASC, I was told that the warranty sold to me by Coughlin which was suppose to coverer everything from front to back does not cover this repair and ASC refused to honor. If the specific part is not listed, coverage is not provided. A far cry from what Coughlin Motors told me. When I contacted Coughlin I received a run around and denial that anyone would have said I was fully covered for all repairs although this person was not purvey to the original conversation. Then I'm told that front strut mounts are not covered because of normal wear and tear like brakes. Although I understand this, front strut mounts normally need replacing between 50,000 and 100,000 miles. An apparent faulty set of mounts when originally installed and something Coughlin should have addressed prior to the car being sold. I purchased this card on-line trusting Coughlin integrity and honesty,. Although I was promised a return call on this and a solution, nothing to date has. been done. So a word of advise to my follow consumers, if it says Coughlin, walk away and buy from another dealer who does what they say and promise. Coughlin lied about the full coverage front to back and apparently lied when they stated the car, my Dodge had been fully checked and serviced prior to sale. If it had, the front strut mounts, parts that do not wear at 13,000 miles would have been changed prior to the sale. Very disappointed in this company, shop elsewhere and make sure your are getting what they promised and you paid for. I will continue addressing this on other sites hopefully protecting other customers from experiencing what I have purchasing from Coughlin. Mike HOULE Massachusettes More

Great place to do business with, I have bought multiple vehicles from there by the same salesman Ryan vehicles from there by the same salesman Ryan More

I went in there looking for a truck because I have a race car trailer I need to pull. I was approved for a 2017 GMC Sierra 1500 and was assured it had no problems except the tailgate which the salesman told car trailer I need to pull. I was approved for a 2017 GMC Sierra 1500 and was assured it had no problems except the tailgate which the salesman told me they would replace. I was told because of my credit score I couldnt get any kind of warranty which i wanted, I am not 3 months in at $734.00 a month and my wiring harnass that controls my windows and interior lights needs replaced, they are going to fix that put also my truck is running like crap, i bought a coil pack because the dealer told me thats what was wrong with it but that didnt fix it. They are giving me the run around about fixing this problem which obviously was there when I bought the vehicle. I think they just want to sale cars and dont want to tell you the truth about them. They should be responsible for my repairs, I told the salesman I had no extra money to put into repairing a vehicle that wasmy whole reason of going to this dealership was so I would not have to. More

I traveled 4 hrs to buy a pickup from this dealer, I told them about every issue with my trade, it had a couple of dents. They didn’t tell me that that the one I was wanting to buy had the front of the bed c them about every issue with my trade, it had a couple of dents. They didn’t tell me that that the one I was wanting to buy had the front of the bed caved in against the cab, two dents on the front left fender scratches galore, and extremely nasty interior. It smelled horrible and dog hair all in it. Their only comment over the phone was that it was a sharp ride. They only had three pics of it online, should have been a red flag. I wouldn’t recommend anyone buying from this dealer. More

My credit was shopped and my score dropped 41 points I was given a car of my choice to test drive I had to offer my driver's license and No dealership tag was put on the car was not asked if I had insuran was given a car of my choice to test drive I had to offer my driver's license and No dealership tag was put on the car was not asked if I had insurance I was told take my time cause salesman was with another customer I went 15 miles from dealership unknowingly there was no tags on car salesman gave me a call I told him where I was he stated I assumed you would stay in area the car doesn't have tags are you on your way back 🤔🤦😳🤷 More

I had a great experience, Charlie McCoy really went out of his way to geT us the best deal possible ...we will return here for our next purchase of his way to geT us the best deal possible ...we will return here for our next purchase More

Very happy with my initial experience with Coughlin. My sales guy is great, went out of his way to find the vehicle I wanted. The deal was transparent and smooth. sales guy is great, went out of his way to find the vehicle I wanted. The deal was transparent and smooth. More

Definitely on top of their game. Called and told them what I could pay and afford. Also what I was looking for. Within 90 minutes told me to come test drive it and was out tge door with a new truck. what I could pay and afford. Also what I was looking for. Within 90 minutes told me to come test drive it and was out tge door with a new truck. More

Very helpful. Was able to get me in the car I wanted for the price I needed to get to. I would recommend going here. the price I needed to get to. I would recommend going here. More

Great dealership could not get 84 months on my truck the guys took care of me and got me into it for 72 months for the price range I wanted and gave me more money for my trade in to make the deal work out C guys took care of me and got me into it for 72 months for the price range I wanted and gave me more money for my trade in to make the deal work out Caleb really does a great job More