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Coughlin Kia of Lancaster

Lancaster, OH

4.6
241 Reviews
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2784 N Columbus St

Lancaster, OH

43130

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Showing 241 reviews

January 13, 2026

Very good experience with service. I highly recommend Danny who explained everything and was very helpful. I will be using them again for my next service. More

by Mike
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Danny Nester
January 09, 2026

From start to finish Aidan at Coughlin made my first car buying experience a breeze. He answered all of my questions prior to coming in and made it seamless all the way through. Nevada also made the money s More

by Andreya
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Aidan & Nevada
October 20, 2025

Pedro Garcia did a wonderful job answer my questions and guiding me thru the process of buying my vehicle. He is an excellent representative of the company! More

by Ron
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Pedro Garcia
August 11, 2025

Always have great service and quality work and parts. Employee's are very nice and polite. More

by tazbell64
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Recommend Dealer
Yes
Employees Worked With
Can't remember. He was the first one a service desk
August 06, 2025

I received excellent service and the Service Advisor, Jonathan was very professional and friendly. I thought he did an exceptiional job explaining what was done! I really like this dealership! More

by LPHILABA
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jonathan Enmen
July 29, 2025

Amie was very helpful and knowledgeable. She made my experience the greatest I’ve ever had. More

by Blake b
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Amie hoff
July 28, 2025

Had our first service appointment on our new KIA SOUL, and the crew at Coughlin was outstanding. Fast, friendly, and helpful in every way. Jeff at check-in listened carefully, and explained everything. More

by foulkart
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Recommend Dealer
Yes
Employees Worked With
Doug Mosack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Warbritton
July 14, 2025

Service department needs to better follow up on parts that are supposed to be ordered. Two separate times we’ve had to have parts ordered and find out when we get to our scheduled service appt. They had More

by cook23smom
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
I don’t remember the employee who was supposed to order the part.
April 24, 2025

Service department is great, Nate is very knowledgeable and friendly, as is everyone there! Thanks. More

by dane9er
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Recommend Dealer
Yes
Employees Worked With
Nate, Alec
December 29, 2024

Very friendly staff that always makes you feel welcome. They always explain what is being done on your vehicle and any recommendations of the service you should have done. More

by Roziee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jonathan
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