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Coughlin Kia of Lancaster

Lancaster, OH

4.3
234 Reviews
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2784 N Columbus St

Lancaster, OH

43130

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Showing 234 reviews

January 16, 2021

Doug was my salesman and he was wonderful I definitely appreciate him and his work he help me with appreciate you for everything thank you. More

by Robertjones1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Jan 18, 2021 -

Coughlin Kia of Lancaster responded

Robert - Thank you so much for stopping by to commend Doug! We are delighted to hear that he could assist with your purchase. Our team at Matt Taylor Kia is grateful for your business and we hope that your new vehicle is treating you well.

January 05, 2021

Best service best personnel that I've seen in 70 years. There is nothing else to say. Once you said the Personnel gave great service you're done. More

by Markhuntwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 05, 2021 -

Coughlin Kia of Lancaster responded

Hi Mark - Thank you for taking the time to review us! We appreciate your confidence in our team and are happy to hear that you had such a seamless service experience working with us. Drive safely, and we hope to earn your business again at Matt Taylor Kia!

December 23, 2020

Great place!!! This is our second new car purchase and these guys really work with you. Thank you to the Matt Taylor Kia excellent service!!! More

by Us4into1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Jenkins and Keila Kline
Dec 24, 2020 -

Coughlin Kia of Lancaster responded

Your feedback means so much to us! We're proud to have earned your continued support and we look forward to taking care of you during your next visit to Matt Taylor Kia!

Dec 24, 2020 -

Us4into1 responded

Merry Christmas to all at Matt Taylor Kia!

November 23, 2020

Todd is always great treats you like family Todd always goes above and beyond . Always gets me in for my schedule Todd is great thanks More

by smw587
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Nov 23, 2020 -

Coughlin Kia of Lancaster responded

Thank you for the five-star review and for shouting out Todd! We appreciate your business and are thrilled to hear that you are so confident in the Matt Taylor Kia team. Safe travels, and we are looking forward to working with you again down the road!

October 29, 2020

Friendly and helpful staff. The found the exact car I was looking for. I got the best price and the closing went flawlessly. I got the right car at the right price. More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keila, James, Heather
Oct 29, 2020 -

Coughlin Kia of Lancaster responded

Hi Mark - feedback like this makes our day as it is our goal to help guests find the right vehicle. Thank you for shopping at Matt Taylor Kia and enjoy your new car!

October 10, 2020

Chance was awesome and made car buying flawless. I love my new car!! Thanks for all the help and being so friendly!! Very quick process too. More

by nicolephillis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance knight
Oct 12, 2020 -

Coughlin Kia of Lancaster responded

Your review made us smile, Nicole! Thank you so much for trusting this purchase with the Matt Taylor Kia team. We are thrilled that you love your new vehicle and wish you safe driving.

October 09, 2020

Always outstanding customer service!Service Manager Todd Always outstanding customer service! Service Manager Todd Fox leads his service team with an expectation of EXCELLENCE! My car is always well cared More

by sugad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod Fox, Dave
Oct 09, 2020 -

Coughlin Kia of Lancaster responded

Thank you for the review! We are so glad you enjoy working with Todd and our team at Matt Taylor Kia, and we will certainly pass along your kind words. It is always a pleasure to service your vehicle, and we look forward to your next visit!

October 09, 2020

After having a awful experience with Matt Taylor Kia in Lancaster the first time, Brandon was very helpful and was able to fix the others mistakes. We are pleased with the service that we received from him More

by nykkyhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Simms
Oct 09, 2020 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Brandon here at Matt Taylor Kia, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

August 17, 2020

Very impressed with the customer service I received from the sales department and the finance department. Very friendly and kept me informed every step of the way!! Awesome experience buying a car!!! More

by Barktree10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance
Aug 17, 2020 -

Coughlin Kia of Lancaster responded

Thank you for posting about the great experience you had with our Matt Taylor Kia team. Customer satisfaction is our goal and we're glad to hear that you were taken care of!

August 01, 2020

Excellent service Based, upon my first time dealing with Kia the experience was quite different then any other car dealership. They did not try to talk you into somethi More

by billysutton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Doug
Aug 03, 2020 -

Coughlin Kia of Lancaster responded

Hi Billy, thank you for leaving Matt Taylor Kia a five-star review! Our team is committed to finding the best option for guests and I am pleased to see that Doug took care of you to ensure you drove off feeling 100% confident in your decision. We hope that you are enjoying your vehicle!

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