Coughlin Kia of Lancaster

Very impressed with the customer service I received from the sales department and the finance department. Very friendly and kept me informed every step of the way!! Awesome experience buying a car!!! the sales department and the finance department. Very friendly and kept me informed every step of the way!! Awesome experience buying a car!!! More

Excellent service Based, upon my first time dealing with Kia the experience was quite different then any other car dealership. They did not try to talk you into somethi Based, upon my first time dealing with Kia the experience was quite different then any other car dealership. They did not try to talk you into something other than what you were looking for. They meet your needs and my expectations of what a true dealership should be. My salesman did exactly what he said he would do. That’s unusual. I would definitely recommend them and recommend them to deal with Mr Doug. Also, the financial lady was on point concerning her knowledge. That’s why it pays to know a little something before you buy, that way you know if the person your dealing with is telling you the truth. More

Very helpful sales lady I had today very professional helping me with purchasing of my new Kia Sportage very pleased with my sales person and my financial person they did a great job for me today thanks. helping me with purchasing of my new Kia Sportage very pleased with my sales person and my financial person they did a great job for me today thanks..... jay buckalew More

Everyone in the dealership is so friendly. My salesman Doug was just phenomenal! One of the BEST car buying experiences is all I can say!! Thank you Doug Mosack!! I want to say thank you to Vince in finan Doug was just phenomenal! One of the BEST car buying experiences is all I can say!! Thank you Doug Mosack!! I want to say thank you to Vince in financing for being so great at what you do, the signing process was a breeze and the time you spent explaining everything was appreciated!! I am thrilled with my new car!!! More

Great sales team, great service.. very helpful and they found the perfect car for me! Very pleased with my purchase and love my new Kia! found the perfect car for me! Very pleased with my purchase and love my new Kia! More

Clean friendly and the quickest I’ve ever bought a car!! Awesome salesman finance was easy and very thorough. Very good experience will definitely go there in the future. Awesome salesman finance was easy and very thorough. Very good experience will definitely go there in the future. More

Thanks for asking us to write a review of our experience with Matt Taylor Kia in Lancaster, Ohio. From the first phone call, my husband and I had the best buying experience thanks to Chance. Every question with Matt Taylor Kia in Lancaster, Ohio. From the first phone call, my husband and I had the best buying experience thanks to Chance. Every question and concerns we had were answered by Chance. We thoroughly appreciated all of his experience and knowledge that he brought to the table when he came to buying our car. We never felt he was just trying to just sell us a car, but sold us our car based on our needs and financial concerns. We would highly recommend Chance to anyone. Thank you Chance for making a hard decision easy. More

I was very happy with all the extra little things that was done for me. Ms Ivy bent over backwards to help me. I just had my first service on my car they did so much that you wouldn't expect, my car came was done for me. Ms Ivy bent over backwards to help me. I just had my first service on my car they did so much that you wouldn't expect, my car came back to me so clean. I highly recommend the service department. Also the sales department. More

Agreed to a price and trade in value via emails. Drove in to sign the paperwork in the middle of the corona virus pandemic. Saleswoman/General Sales manager then refused to honor the deal because I had my o to sign the paperwork in the middle of the corona virus pandemic. Saleswoman/General Sales manager then refused to honor the deal because I had my own financing. What?! Never did she ask before hand. Update: I was contacted by Mr. James Clark, managing partner of Matt Taylor KIA, who was very apologetic and sincere. He agreed that many mistakes were made that should have never of happened. I truly enjoyed talking to James even though this was a very uncomfortable situation. He did make me feel more at ease. I upgraded my review to 5 stars based on his ability to make things right and my aftersales interactions with many other staff members. My confidence in Matt Taylor Kia has been restored. When I took delivery of my new car, I spoke with various other high character individuals. Vince the finance man as well as Steven and Ivy in sales were very polite and respectful. If you are on the fence of where to buy, I would still recommend Matt Taylor Kia. Ask for Ivy or Steven and you will likely have a great experience. Thanks James, Vince, Ivy, and Steven for making me feel like a valued customer. Look forward to see you guys when I come in for an oil change and service. Take care More

Could not have ask for a more pleasant car buying experience. Our salesman (Steve Jenkins) made our car buying experience feel like we was family. He toured was around the dealership and made us know experience. Our salesman (Steve Jenkins) made our car buying experience feel like we was family. He toured was around the dealership and made us knowledgeable about the dealership before we even started talking about cars. Then he ask what we was looking for in a car so he understood what we wanted. He walked around to show us numerous cars and make us knowledgeable about every car and took his time letting us look and make us feel more than just someone to sale another car to. He sat down with us and helped us decide on a car by answering any questions we had. He spent plenty of time with us going over the vehicle we chose and spent plenty of time with us on the test drive showing and telling us about the different features the vehicle had. Everyone at this dealership talked to us and treated us like family and they had known us forever. I have to say this was the best car buying experience I ever had. Thank you Steve and everyone at Matt Taylor Kia. I will refer everyone I know looking for a car to come see everyone at Matt Taylor Kia. Thank everyone again for everything. Michael and Dorothy Goff. More