Coughlin Kia of Lancaster

GREAT EXPERIENCE.. IN A NUTSHELL!!!!! GREAT EXPERIENCE FROM THE INITIAL CONSULTATION WITH MY SALESMAN ADAM TO THE AWESOME ANDREW IN THE FINANCE DEPARTMENT..TEAMWORK WORK IN A NUTSHELL!!!!! GREAT EXPERIENCE FROM THE INITIAL CONSULTATION WITH MY SALESMAN ADAM TO THE AWESOME ANDREW IN THE FINANCE DEPARTMENT..TEAMWORK WORKS!!!!!!! THANKS FOR EVERYTHING!!!! More

Five stars, boys! Very friendly and entertaining staff! Exceptional customer service. Best car buying experience I've ever had (and that's a lot). Would highly recommen Very friendly and entertaining staff! Exceptional customer service. Best car buying experience I've ever had (and that's a lot). Would highly recommend to all my friends and family! More

Excellent We received excellent customer service from Todd and had a very pleasant buying experience. He was professional and friendly. Very helpful through the We received excellent customer service from Todd and had a very pleasant buying experience. He was professional and friendly. Very helpful through the whole process. Thank you! More

Great Service Center Great Service atmosphere... Great waiting room for customers. Will have both my KIA's serviced here for now on. They even have free popcorn!!! Amazing Great Service atmosphere... Great waiting room for customers. Will have both my KIA's serviced here for now on. They even have free popcorn!!! Amazing place... Now considering buying all our cars there. More

Reassuring I took my car in for routine service. During my stay I was told that I had a recall on my vehicle, but since it was not something that needed to be fi I took my car in for routine service. During my stay I was told that I had a recall on my vehicle, but since it was not something that needed to be fixed quickly they scheduled me the very next morning to have the recall fixed. It was so nice to have my vehicle take care of so quickly and have staff that were consciences of my work schedule. More

Tire problems and purchase of spare tire kit for the SOUL ! Matt Taylor KIA treats me as if I am their only customer. They call me by name and treat me as a friend, all work that I have had done is EXCELLENT ! Matt Taylor KIA treats me as if I am their only customer. They call me by name and treat me as a friend, all work that I have had done is EXCELLENT ! More

Outstanging Salesperson, and all others i interacted with Everyone worked very hard to earn my business, they insured all questions were answered, all the team preformed and delivered a sense of trust and re Everyone worked very hard to earn my business, they insured all questions were answered, all the team preformed and delivered a sense of trust and reliably in the KIA vehicle. Thank you for making me and my 4 legged kids happy. More

excellent service Todd was prompt and accurate with all the information he relayed to me, he was able to get my Amanti scheduled, serviced, and completed in less than 2 Todd was prompt and accurate with all the information he relayed to me, he was able to get my Amanti scheduled, serviced, and completed in less than 24 hours. More

yellow caution I came to your business to see what was wrong. Todd Fox was there and diagnosis the problem and also found 2 recalls.This was taken care of except for I came to your business to see what was wrong. Todd Fox was there and diagnosis the problem and also found 2 recalls.This was taken care of except for one of the recalls which I choose to schedule for next week. More

Took total advantage of my daughter. They took total advantage of my daughter at the sale. The sales paperwork was wrong, gave her the wrong APR for her credit score. One of their sales p They took total advantage of my daughter at the sale. The sales paperwork was wrong, gave her the wrong APR for her credit score. One of their sales people signed the loan paperwork for her when they made a mistake. They didn't send her the temporary title so she could get the registration and tags. When she called the service was horrible, and the male receptionist laughed at her when she insisted on talking to the general manager. These people are some of the reason car dealers are stereotyped as money hungry and dishonest. She did say Chad was sort of trying to make things better, but in the end her overall experience has been terrible. More