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Coughlin Marysville GM
Marysville, OH
78 Reviews
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Showing 78 reviews
May 20, 2020
Brad Baker is awesome. The purchase of my new car was so smooth and he was so great to work with. They have a nice team and even though COVID has everyone extra cautious they made you feel comfortable. Than smooth and he was so great to work with. They have a nice team and even though COVID has everyone extra cautious they made you feel comfortable. Thanks again More
by Michelle Bays
Employees Worked With
Brad Baker 5 stars
Helpful January 20, 2020
Recently purchased a 2015 suburban from here and had a great buying experience. The salesperson, Chris Jones was very friendly and knowledgeable everything went smoothly. I will definitely be back. great buying experience. The salesperson, Chris Jones was very friendly and knowledgeable everything went smoothly. I will definitely be back. More
by Mbuehler42
Employees Worked With
Chris jones
January 07, 2020
I bought a used car to surprise my son for Christmas. He only has a learners permit so I must ride with him when he drives. We gave it to him Christmas Day and he was thrilled! 3 days later the transmissio only has a learners permit so I must ride with him when he drives. We gave it to him Christmas Day and he was thrilled! 3 days later the transmission goes out. At the time of purchase there was no negotiating of price because the car was “in great condition”. Upon contacting them that the transmission had gone out after driving very little, they refuse to help with the cost of repair. To top it off the general manager is “unavailable” every time I call and will only communicate through the salesman. Beware of dealing with this dealership! No concern that they basically sold a 15 year old a car that he now has to pay an additional $2500 to be able to drive. Merry Christmas Coughlin Automotive in Marysville. More
by Kimwoodward04
Employees Worked With
Chris Jones
October 22, 2019
Truck Purchase Silverado 1500 I am a repeat customer, so I interacted with Dutch using email. He was responsive and we agreed on the numbers in principle. After work I drove up to I am a repeat customer, so I interacted with Dutch using email. He was responsive and we agreed on the numbers in principle. After work I drove up to talk with him, did a quick test drive and home I went with a new truck. Definitely recommend Coughlin Marysville and working with Dutch Bivens. He is the finance manager so you can get stuff done quickly with not a lot of fuss. Definitely use if you are a serious buyer! More
by Mark M
Employees Worked With
Dutch Bivens
October 22, 2019
2016 Acadia We had a great experience with Dutch and Coughlin Marysville with a truck purchase, we decided to look at A new SUV to replace our Honda. Dutch Bivens We had a great experience with Dutch and Coughlin Marysville with a truck purchase, we decided to look at A new SUV to replace our Honda. Dutch Bivens helped us again and gave us a very fair deal on our Honda Accord in trade. Shortly after the sale, they stood behind a tire replacement after one of four tires had a sidewall puncture and slow leak. Additionally, they stood behind the side impact sensor warning that tripped just after we took the vehicle home. They ordered and replaced the sensor at no charge. Great service and earned our business. More
by Mark M
Employees Worked With
Dutch Bivens
September 02, 2019
Vehicle service and test drive I recently took my truck to Coughlin of Marysville for service and as always everyone was professional and courteous that we talked to. While we were I recently took my truck to Coughlin of Marysville for service and as always everyone was professional and courteous that we talked to. While we were waiting Chris Jones did a great job showing us a couple vehicles and letting us take them for a test drive. More
by Mike83
Employees Worked With
Chris Jones, and service department
July 30, 2019
Purchase of 2019 Buick Envision. Fabulous experience as alw 20q9 Buick Envision was my third car purchased from Coughlin Chevrolet. Chris Jones is my favorite sales person through whom I purchased all my cars 20q9 Buick Envision was my third car purchased from Coughlin Chevrolet. Chris Jones is my favorite sales person through whom I purchased all my cars with. Service at Coughlin Chevrolet is magnificent. More
by mroman52
Employees Worked With
Chris Jones , Randy Trott
July 15, 2019
A/C fix Recently took my vehicle in for service as my A/C had stopped working (turned out to be a leak in one of the lines). Everyone in the service departme Recently took my vehicle in for service as my A/C had stopped working (turned out to be a leak in one of the lines). Everyone in the service department was great to work with especially Mac Fuller, he kept me informed through the entire process, answered all my questions and was a pleasure to work with! Thanks Mac! More
by Mike
Employees Worked With
Mac Fuller
June 11, 2019
Inconsistant Service, Not performing service expected I went to have my oil changed a while back and they told me I needed new breaks and that my rotors were bad and they gave me a measurement. Gave me a I went to have my oil changed a while back and they told me I needed new breaks and that my rotors were bad and they gave me a measurement. Gave me a huge price to change them and I said I would change them myself. They were not bad and didn't need changed yet. I went to have my oil changed again yesterday, This time they told me my rotors (the same ones) were good, I just needed new front breaks and that the back ones were still good too. (They gave me bigger measurements this time than on the last visit, I kept the paperwork) I told them I was having my breaks changed today which I did. Turns out the front ones were good and the back ones were worn down and needed changed. (Both front and back were changed today.) Now to why I am writing a review: I drove my car home, parked it, and assumed everything was good. The next day the car left a stream of oil all down the street, into the driveway, and a puddle in the garage today, and all over my motor. This is after having the oil changed at Coughlin Marysville. I was left to try to get oil out of the concrete which is just about impossible, I had to put my own oil in the car to have enough to even drive it back to the dealership, then they insisted on having the receipt for the oil to pay me back. I dont have the receipt anymore so I won't be getting paid back. They informed me after I produced a receipt they would mail me a check. I then insisted that the underbody and motor that had oil all over it be cleaned and to find out why there was oil all over my car from the oil change in the first place. The workers informed me that when they change an oil filter it is their practice to NOT put a new seal on the oil filter in an Equinox because it doesn't come with the filter and the seal obviously being old was bad. I asked if this was common and they said it has happened before. Now to why I am upset: After the problem was fixed I popped the hood and looked under it to see if they cleaned it because they said they did, they did not. The person who worked on it said he cleaned it. I told him he did not, he only wiped a little oil off the top where they had spilled it when filling the oil. I then showed him how I knew he didn't clean it because there was oil down on the motor, there was oil on another part of the motorq, and he again said he cleaned it and I asked how he could lie to my face, I said I wanted it cleaned. Someone else then came over and cleaned the top of the motor off, then they got something else and sprayed it on the motor to chase the oil. I am sad that I won't feel comfortable having work done where I purchased my vehicle anymore. More
by Disappointed in Marysville
Employees Worked With
I do not know their names
May 24, 2019
Service Department Wonderful service department! Every time I come in the staff are always friendly and a joy to talk too! The customer service and fantastic personality Wonderful service department! Every time I come in the staff are always friendly and a joy to talk too! The customer service and fantastic personality’s alone will keep me coming back. Luckily on top of that the work has always been excellent!! More
by allie0916
Employees Worked With
Randy Clark, Ryan Skaggs
