Coughlin Marysville GM

Thank goodness I get the opportunity to rate the service I received on my 2017 Buick Envision recently. I worked with Max.... I took my car in for a service and asked them to check the rear seating AC unit. I received on my 2017 Buick Envision recently. I worked with Max.... I took my car in for a service and asked them to check the rear seating AC unit. They checked it and instructed me that it would be a 6hour fix and I could reschedule to have it repaired under warranty. I scheduled for a Friday, took the car on Thursday evening and had to call in the afternoon of Friday to check in. The appointment was for 8:15am. It was not finished, I wEnt to the dealership and was given a loaner car and told it would be finished by Monday or Tuesday of the following week. I called numerous times to be told that they only had 2 mechanics and my car was being worked in when they weren’t busy. 12 days later I started calling the dealership and asking for the Manager of the dealership and my car was finished that day. When I picked up My car I was not even apologized to about how long it took and I was told the opposite side of the parking lot where my vehicle was located. I told Max as I left I would not be back. No response other than everyone standing around the desk laughing. I found my car finally and drove to the bank and upon returning to my car I noticed the driver door was very scratched. I took it back to Max and they took the car “next door” to buff out the scratches. It appeared to be better so I left. I can still see most of the scratches and am not happy. PS... I was never able to talk with the Manager that day. I just assume as I was calling and asking for him and saying I was not happy with the service department got someone on the job. More

Great experience working with Brad Baker and the Coughlin team. Brad was knowledgeable, professional, thorough with timely follow up. I would definitely purchase another vehicle at Coughlin . team. Brad was knowledgeable, professional, thorough with timely follow up. I would definitely purchase another vehicle at Coughlin . More

Great people - unbelievable service. As we age, we find that our memory of "what it was like" in the good old days does not compare to the reality of where we are in the year 2020. There As we age, we find that our memory of "what it was like" in the good old days does not compare to the reality of where we are in the year 2020. There are so many disappointments in our interaction while trying to purchase a new car. I refuse to go back to the last dealership -- if their treatment was not illegal, it was certainly unethical. Brent Harbold and the entire crew of Coughlin Automotive, Marysville, have set a new standard. They are fair and honest - and there are no "surprises". The buying experience was flawless, and the service continues to amaze me. General Motors must be very proud of Coughlin Automotive. They are the reason I have just purchased my seventh Yukon. Keep up the good work. More

Brad Baker is awesome. The purchase of my new car was so smooth and he was so great to work with. They have a nice team and even though COVID has everyone extra cautious they made you feel comfortable. Than smooth and he was so great to work with. They have a nice team and even though COVID has everyone extra cautious they made you feel comfortable. Thanks again More

Recently purchased a 2015 suburban from here and had a great buying experience. The salesperson, Chris Jones was very friendly and knowledgeable everything went smoothly. I will definitely be back. great buying experience. The salesperson, Chris Jones was very friendly and knowledgeable everything went smoothly. I will definitely be back. More

2016 Acadia We had a great experience with Dutch and Coughlin Marysville with a truck purchase, we decided to look at A new SUV to replace our Honda. Dutch Bivens We had a great experience with Dutch and Coughlin Marysville with a truck purchase, we decided to look at A new SUV to replace our Honda. Dutch Bivens helped us again and gave us a very fair deal on our Honda Accord in trade. Shortly after the sale, they stood behind a tire replacement after one of four tires had a sidewall puncture and slow leak. Additionally, they stood behind the side impact sensor warning that tripped just after we took the vehicle home. They ordered and replaced the sensor at no charge. Great service and earned our business. More

Truck Purchase Silverado 1500 I am a repeat customer, so I interacted with Dutch using email. He was responsive and we agreed on the numbers in principle. After work I drove up to I am a repeat customer, so I interacted with Dutch using email. He was responsive and we agreed on the numbers in principle. After work I drove up to talk with him, did a quick test drive and home I went with a new truck. Definitely recommend Coughlin Marysville and working with Dutch Bivens. He is the finance manager so you can get stuff done quickly with not a lot of fuss. Definitely use if you are a serious buyer! More

Vehicle service and test drive I recently took my truck to Coughlin of Marysville for service and as always everyone was professional and courteous that we talked to. While we were I recently took my truck to Coughlin of Marysville for service and as always everyone was professional and courteous that we talked to. While we were waiting Chris Jones did a great job showing us a couple vehicles and letting us take them for a test drive. More

Purchase of 2019 Buick Envision. Fabulous experience as alw 20q9 Buick Envision was my third car purchased from Coughlin Chevrolet. Chris Jones is my favorite sales person through whom I purchased all my cars 20q9 Buick Envision was my third car purchased from Coughlin Chevrolet. Chris Jones is my favorite sales person through whom I purchased all my cars with. Service at Coughlin Chevrolet is magnificent. More