I went to have my oil changed a while back and they told me I needed new breaks and that my rotors were bad and they gave me a measurement. Gave me a huge price to change them and I said I would change them myself. They were not bad and didn't need changed yet.
I went to have my oil changed again yesterday, This time they told me my rotors (the same ones) were good, I just needed new front breaks and that the back ones were still good too. (They gave me bigger measurements this time than on the last visit, I kept the paperwork) I told them I was having my breaks changed today which I did.
Turns out the front ones were good and the back ones were worn down and needed changed. (Both front and back were changed today.)
Now to why I am writing a review: I drove my car home, parked it, and assumed everything was good. The next day the car left a stream of oil all down the street, into the driveway, and a puddle in the garage today, and all over my motor. This is after having the oil changed at Coughlin Marysville. I was left to try to get oil out of the concrete which is just about impossible, I had to put my own oil in the car to have enough to even drive it back to the dealership, then they insisted on having the receipt for the oil to pay me back. I dont have the receipt anymore so I won't be getting paid back. They informed me after I produced a receipt they would mail me a check.
I then insisted that the underbody and motor that had oil all over it be cleaned and to find out why there was oil all over my car from the oil change in the first place.
The workers informed me that when they change an oil filter it is their practice to NOT put a new seal on the oil filter in an Equinox because it doesn't come with the filter and the seal obviously being old was bad. I asked if this was common and they said it has happened before.
Now to why I am upset: After the problem was fixed I popped the hood and looked under it to see if they cleaned it because they said they did, they did not. The person who worked on it said he cleaned it. I told him he did not, he only wiped a little oil off the top where they had spilled it when filling the oil. I then showed him how I knew he didn't clean it because there was oil down on the motor, there was oil on another part of the motorq, and he again said he cleaned it and I asked how he could lie to my face, I said I wanted it cleaned. Someone else then came over and cleaned the top of the motor off, then they got something else and sprayed it on the motor to chase the oil.
I am sad that I won't feel comfortable having work done where I purchased my vehicle anymore.