Coughlin Marysville GM

Concerned with honesty Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he co Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he could do. He swore in front of us and others saying he didn't have to put up with this crap when we questioned the practices. More

Excellent customer service Even after our already agreed upon sales price, Fleet Sales Manager Dutch Bivens, replaced my used 2011 truck's drive shaft and tires with new ones! T Even after our already agreed upon sales price, Fleet Sales Manager Dutch Bivens, replaced my used 2011 truck's drive shaft and tires with new ones! Then after 3 weeks, what we originally thought to be condensation in the vents problem, turned out to be a major AC issue. Dutch and Service Advisor Rich Daubney worked tirelessly to resolve the problem, again at no extra cost! They stood by their product and gained a new customer! More

Battery died It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have loc It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have local Chrysler dealership do the battery, but would be 2 days to get the battery. Called Coughlin and got in same day. Was so thankful only charged $50 for labor ones in Columbus was around $100. Thanks as always. More

Awesome Service! After the great service that we got from Jarod Gansheimer in the service department at Coughlin's, we decided to purchase a car from there. With the h After the great service that we got from Jarod Gansheimer in the service department at Coughlin's, we decided to purchase a car from there. With the help of Shawn Wood, we found the perfect vehicle. This was the smoothest, and fastest process we have ever had with buying a car. Coughlin's will always have our business because of Jarod, and Shawn. Great job, guys! More

outstanding My battery went dead at my house, called the service department and Brian answer he said to bring it out and they would put a battery in which was sti My battery went dead at my house, called the service department and Brian answer he said to bring it out and they would put a battery in which was still under the service contract. great service More

easy and reliable I just got a black Pontiac g6 and I love it so far. Ted was very helpful and got me in a car that today. They were professional and nice I just got a black Pontiac g6 and I love it so far. Ted was very helpful and got me in a car that today. They were professional and nice More

Customer service Kevin Bowden was awesome to work with. Polite, professional and had our best interest as his priority. He is a perfect example of what good customer s Kevin Bowden was awesome to work with. Polite, professional and had our best interest as his priority. He is a perfect example of what good customer service is all about More

So frustrated! Went to have 2 recalls done on my Journey, called a week ahead so they could get parts ordered, dropped car off and had to find way to work. No phone Went to have 2 recalls done on my Journey, called a week ahead so they could get parts ordered, dropped car off and had to find way to work. No phone call saying it was done, chanced picking it up before 5, only to find out they didn't order parts for one recall now I have to bring it back and find way to work again. Also, no paperwork done at all, had to pick out my own keys from box, guys name in computer that says he's the one that did the recall, swears he didn't do it so someone had to lie about that in computer. Worst service department I've ever dealt with. And now I have to go back! Ugh! More

Best truck buying experance EVER!!! Had a GREAT experience! Steve Hammond and Toma McConaha are the best!(shout out to Jon Eplin too!) They had the truck that I wanted, at a great price! Had a GREAT experience! Steve Hammond and Toma McConaha are the best!(shout out to Jon Eplin too!) They had the truck that I wanted, at a great price! They were VERY professional and personal! It was no stress, no haggle! The way car buying should be! I can't say enough about the whole group there in Marysville! I'm telling everyone I know to go see the guys at Coughlin Marysville Chevy!!! - Todd & Kendra Siler More

Service call-Outstanding customer service I purchased a 2012 Chevrolet Cruze, and after having the vehicle towed to the dealership via onstar, I worked with Kevin who was hands down the most k I purchased a 2012 Chevrolet Cruze, and after having the vehicle towed to the dealership via onstar, I worked with Kevin who was hands down the most knowledgeable and helpful service employee I've ever dealt with at ANY dealership. He took a potentially disastrous mechanical issue and turned it into an experience that will ensure my business in both service and new car sales for a very long time. Genuine caring and professionalism is becoming more and more rare but Coughlin Chevrolet is far ahead the curve. Thank you for such a wonderful experience. More