Coulter Cadillac Buick GMC

TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE HELMS FOR MY EXPERINCE AT COULTER. JOE HAS A REAL PASSION FOR HIS JOB AND YOU CAN TELL THAT HE TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE HELMS FOR MY EXPERINCE AT COULTER. JOE HAS A REAL PASSION FOR HIS JOB AND YOU CAN TELL THAT HE REALLY LIKES HELPING AND EDUCATING PEOPLE WITH THEIR CAR PROBLEMS. LIKE JOE SAID SOMETIMES CARS BREAK AND WE FIX THEM. I KNOW THAT'S SIMPLE BUT THIS IS WHY I LIKE JOE AND TRUST HIM WITH MY VEHICLE-HE KEEPS IT SIMPLE AND HELPS YOU UNDERSTAND THE PROBLEMS BEING ADDRESSED. THE CAR BUSINESS HAS ITS CRITICS AND SOME FEEL THAT YOU CAN'T TRUST YOUR ADVISOR. I DISAGREE AND THAT IS LARGELY DUE TO JOE. EVERYTIME I BRING MY CAR IN I LEAVE A SMARTER CONSUMER. THIS IS WHAT IT IS ALL ABOUT-TRUST. COULTER HAS A RESPONSIBILTY TO ITS CUSTOMERS TO PUT PEOPLE IN PLACE WHO KNOW WHAT THEY ARE DOING. NOT ONLY DOES JOE KNOW WHAT HE'S DOING HE NEVER TREATS YOU WITH LESS THAN COURTESY AND RESPECT LIKE MANY OF THE EMPLOYESS WHO WORK THERE. KEEP HIRING GUYS LIKE JOE AND WHEN THE ECONOMY TURNS AROUND YOU'LL BE ON TOP OF THE WORLD AGAIN. WHAT A GREAT EXPERINCE AND DEALERSHIP. GREAT STAFF AND A FRIENDLY PLACE. ALL THE BEST! More

Joe was a pleasure to work with! A real professional. I will definatly continue to return and work with Joe. He is very informative and keeps you updated as to the status of your work being perfomed, good will definatly continue to return and work with Joe. He is very informative and keeps you updated as to the status of your work being perfomed, good job. More

Positively, the best car buying experience I've ever had Positively, the best car buying experience I've ever had since I began purchasing cars as a teenager 29 years ago. What a blessing to stumble upon Co Positively, the best car buying experience I've ever had since I began purchasing cars as a teenager 29 years ago. What a blessing to stumble upon Coulter Cadillac! Freindly, fair, extremely professional and a master at his craft and total customer oriented is what Glenn Heiser (Resale Internet Manager) at Coulter Cadillac is. I Saw a car I liked on their lot on a Monday night after Coulter was closed. I took a chance and filled out the easy forms on Coulter's website to see if I might quality for a loan with my trade in. Within the hour I had an email response back from Glenn (this was after 11PM at night). Glenn said he would call me the next day to follow-up. He did at 9am, Tuesday, and that evening after work I stopped into Coulter and just like that I was the proud new owner of my first Cadillac. (it was that easy. - Glenn worked with me in getting a warranty, Gap insurance, and a fair amount for my trade. It's been 9 years since I purchased a new vehicle and I had my reservations about dealing with a dealership and about buying a used car.- Glenn Heiser is top notch and Coulter Cadillac is the best of the best as for as dealerships go. I've have numerous followup emails from the dealership manager (Tony Komadina), service manager (Jon Thorne)and Glenn Heiser since my purchase. - The rearview mirror came detached from the winshield just a couple of days ago (Sunday) on the Cadillac I bought. Monday morning at 7AM I showed up at the service department (without an appointment) to try and get the mirror fixed. Service Writer; Rich Garrick, assisted me. He told me they wouldn't be able to start on until 8AM. I didn't mind waiting. Within 20 minutes, Rich Garrick had the mirror fixed and the Cadillac waiting for me to drive away(by the way the customer lounge at Coulter is exceptional! Rich was very professional, treated me right, and there was no charge for the repair. - Having never owned a Cadillac, and having never dealt with a GM or Cadillac Dealer I can tell you first hand from my experience the people at Coulter, the Service at Coulter, and their undying, total committment to maintaining complete customer satisfaction before, during and after the sale is truly exceptional. I told Glenn I was startled by the treatment I received and continue to receive from this dealership. Look for the "Car on the Roof" at 12th Street & Camelback. You can't go wrong with Coulter. They will win you over. It's just the way they do business! You will be more than pleased. You will be "wowed" and totally "sold" on Coulter Cadillac. Keep up the great work Coulter. More

Joe Helms was very helpful. He explained that the new car battery is warrantied. He also explained other maintenance services that they recommended we do. car battery is warrantied. He also explained other maintenance services that they recommended we do. More

I have two vehicles and both have been serviced at this location. I have been met with friendly and courtious staff and my vehicles have been repaired correctly and promptly. I utilize the shuttle service location. I have been met with friendly and courtious staff and my vehicles have been repaired correctly and promptly. I utilize the shuttle service and have had short waits at both ends. Very pleased with the service manager, More

My brand new (Less then 150 miles)GMC 1500 Sierra had a tree fall on it and I was sent to Coulter for the body work. I contacted John Jury who returned my call, offered his cell number if conflicts arose tree fall on it and I was sent to Coulter for the body work. I contacted John Jury who returned my call, offered his cell number if conflicts arose and gave me an appointment. I drop my truch and 4 days later it was finished beyond my expectations. Everyone was very friendly, concerned about doing a good job and kept me advised ever step of the way. I STRONGLY RECOMMEND THIS DEALER. FIVE STAR. Thank you John and Coulter Auto Body! More

I bought my Catera new at Coulter Cadillac in 2000, and it's been regularly serviced there. I've seen a number of service managers come and go, but I have to state that Joe Helms is probably the friendlies it's been regularly serviced there. I've seen a number of service managers come and go, but I have to state that Joe Helms is probably the friendliest and most helpful of them all. He went out of his way to explain why my car needed new tires, and, seeing an error in the final bill (which I hadn't spotted), apologized and had the bill amended at once. More

I purchased a preowned vehicle from Coulter and several months later noticed the rubber molding around the driver and passenger door discoloring. I contacted Ed who arranged for warranty replacement of th months later noticed the rubber molding around the driver and passenger door discoloring. I contacted Ed who arranged for warranty replacement of the molding. Ed and all of the other Coulter employees I dealt with were very professional, courteous and made the experiece very easy. THANKS! More

Ed knew I was looking to buy a new Corvette in cyber gray. He called one day to say that they had just gotten in a 2009 cyber gray Vette with 6k mi. I immediately went down and took a look at it. Eve gray. He called one day to say that they had just gotten in a 2009 cyber gray Vette with 6k mi. I immediately went down and took a look at it. Even without cleaning it up the car was perfect. I bought it about a week later. Ed saved me about $15 over buying new simply by making a phone call. THANKS! More

Ed and Coulter took care of my engine oil leak on my Corvette. It was about as good of an experience you could have under the conditions. I will return if the need ever arises. Corvette. It was about as good of an experience you could have under the conditions. I will return if the need ever arises. More