Coulter Cadillac Buick GMC

Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the n I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges. I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead. Then came the advertised rebates and financing offers that apparently could not actually be combined once we sat down to discuss the deal. That immediately felt like bait-and-switch tactics. The dealership also tried adding nearly $2,000 in “mandatory” extras I never asked for, including: $100 for nitrogen in the tires Around $500 for a “KeyFetch” key replacement program Window tint and other add-ons When I questioned these charges, I was basically told, “This is what we do when we sell vehicles.” Customers should not be forced into paying for unnecessary add-ons just to buy a vehicle. The financing process was even worse. Salesman Joe, the GM, and finance manager Ryan told me 5.75% through Global was the “best rate available.” After checking myself, I found out customers can apply directly online and get 5.5%. Same story with GAP insurance: they attempted to charge around $1,000, but Global itself offers it for about $495. At that point it became obvious I needed to fact-check everything myself. All I wanted was a clean purchase agreement with: Advertised price Tax Title Registration Standard doc fee No forced extras. No inflated products. No games. Instead, the entire experience felt shady, misleading, and unnecessarily confrontational because I refused to be taken advantage of. Buying a vehicle should not feel like a battle over hidden fees and misleading financing information. Very frustrating experience. More

First time buyer from Coulter and will definitely visit them again when purchasing a car. Everyone we had contact with was great! Greeting us, asking if we needed anything, etc. them again when purchasing a car. Everyone we had contact with was great! Greeting us, asking if we needed anything, etc. More

My wife & I recently (1 week ago) purchased a new Cadillac CT 4-V from Coulter Cadillac- Phoenix. As a new car purchase it was an exceptionally easy and good experience. I wrote an extensive Coult Cadillac CT 4-V from Coulter Cadillac- Phoenix. As a new car purchase it was an exceptionally easy and good experience. I wrote an extensive Coulter Google Review detailing many points of this purchase. I encourage anyone considering a new Cadillac in their future to read my Coulter Google Review as an honest experience you can depend on. We were again down in the Valley this weekend for my wife’s birthday and stopped by Coulter Cadillac Phoenix to ask (again) a couple of questions regarding which button/toggle does what. Even after a week we were greeted by name as we entered, and our Salesman, Andrew Emerson, actually took 1-1/2 hrs to sit in the car with us rehashing all the many operational details. This after having done it a week prior. This additional time that Andrew took with us I refer to as “value added service”, and we are very grateful that Coulter places this value on their post sales & customer care. I believe this kind of service to be built into the “Coulter Culture.” Coulter Cadillac Phoenix…most highly recommended. More

Our salesman Michael was so helpful l. He helped us find my dream car. He even gave us great merch! I would love to work with him again! He helped us find my dream car. He even gave us great merch! I would love to work with him again! More

Dureen Olson IS Coulter Cadillac Buick GMC (CCBG) to me and has been since 2012. We value Dureen's commitment to her CCBG customers. A special thanks and recognition also goes to Ali (Finance) and the res and has been since 2012. We value Dureen's commitment to her CCBG customers. A special thanks and recognition also goes to Ali (Finance) and the rest of the CCBG team members who assisted us, prepped our GMC 1500, and patiently waited for us to finalize deal (even after the auto-timed showroom lights went off :) on Wednesday 3/25pm What in the world am are my hubby and I going when Dureen actually decides to retire (e.g. when her twins get settled into their 'big -girl careers')? :) More

Dureen helped me buy my very own first car today! ! she was amazing so transparent and patient. i’m so so so happy with my experience. ! she was amazing so transparent and patient. i’m so so so happy with my experience. More

This has always been a classy place! My wife and I have bee doing our car shopping here for years and will continue! My wife and I have bee doing our car shopping here for years and will continue! More

Adam helped us thru buying our Cadillac Escalade. He was very patient and would recommend him to friends and family. He was very patient and would recommend him to friends and family. More

Joe was extremely professional, knowledgeable, and fair to work with. Joe helped me order a spec'd vehicle which was ordered through Coulter with a lower dealer fee than the other local dealers. I didn't f to work with. Joe helped me order a spec'd vehicle which was ordered through Coulter with a lower dealer fee than the other local dealers. I didn't feel pressured, I felt welcomed and it was a fun experience. I would highly recommend this dealer to anyone in the market. More