Country Hyundai Genesis

Customer Orientated Shopping for a new car is usually not an enjoyable experience, I found this no to be true at Country Hyundai. Having worked for 7 years in auto sa Shopping for a new car is usually not an enjoyable experience, I found this no to be true at Country Hyundai. Having worked for 7 years in auto sales, management and district management I did not want to play "dealership games". After stopping at a" mega Hyundai dealership" ,I could not escape fast enough. Country was a refreshing experience, Chris our salesperson had all the time in the world to help me find the right vehicle, answer questions and never pressured us for the sale. The financing was a breeze and the interest rate was below a major bank's pre-approved, we also purchased the 10 year-100,000 mile extended warranty which was far below any published internet price. Bottom line: Purchased a vehicle that we wanted, at a fair price and treated with respect Chris and the staff made our buying experience a refreshing auto buying event. Our Sonata was ready on time and in pristine condition, delivery was a breeze. More

Knowledgable, reasonable and patient and great product! My experience with Country Hyundai was pleasant and I'm very pleased with my new Santa Fe SE Ultimate. The technology is amazing and I feel safer in My experience with Country Hyundai was pleasant and I'm very pleased with my new Santa Fe SE Ultimate. The technology is amazing and I feel safer in my vehicle. My salesman Chris Schultz has a very calm demeanor but don't let that fool you. He will try his best to fit your circumstance with a vehicle. I never felt ill at ease and I'm glad I did the research that ultimately secured my confidence in my purchase. It was an all around good experience. More

Pleasure to work with Thank you all!! You were a great team to work with. We will be back in the future for both the service and possibly the purchase of more vehicles. Ea Thank you all!! You were a great team to work with. We will be back in the future for both the service and possibly the purchase of more vehicles. Each step of the way we worked with very knowledgable people, starting with Jason (our initial contact) and Frank who helped fine tune what we wanted. Thanks again. Rochelle and J.R. More

Continued Excellent Service Tom was very helpful and friendly as always. This was my 3rd visit and each time I receive excellent customer service. Worth the drive from Longmeadow Tom was very helpful and friendly as always. This was my 3rd visit and each time I receive excellent customer service. Worth the drive from Longmeadow. More

Great experience !! Wanted to just take a look at what was out there for cars, but I needed up driving away in a new car! Chris Schultz made it so easy to find a car that Wanted to just take a look at what was out there for cars, but I needed up driving away in a new car! Chris Schultz made it so easy to find a car that fit what I wanted and even fit my budget! I wish every car I bought was as smooth as this! I will be recommending Chris and Country Hyundai to everyone I know! More

Fantastic was good I would recommend you to take your car to country Hyundai they did not take all day and they also make shoar your car is clean was good I would recommend you to take your car to country Hyundai they did not take all day and they also make shoar your car is clean More

New car Luis was very helpful, everyone was kind and attentive and made the car buying experience easy and pain-free. Chris was great with facilitating the fi Luis was very helpful, everyone was kind and attentive and made the car buying experience easy and pain-free. Chris was great with facilitating the finance aspect and breaking everything down for us. Thanks! More

Another great experience! After my brand new Hyundai was totaled by a less than stellar driver, coming back to Country Hyundai for a replacement vehicle was a no brainer. Luis After my brand new Hyundai was totaled by a less than stellar driver, coming back to Country Hyundai for a replacement vehicle was a no brainer. Luis V and Mike P made the process fair and simple...easing the stress of what was already a very stressful scenario. Even got to chat with Carly! Absolutely love my new-to-me Sonata....after test driving at least 5 different cars. The staff were patient, helpful and super kind. Definitely recommend to everyone I know! More

Bought a new 2017 Tucson Extremely helpful and courteous sales Chris Schultz made our car buying experience painless. I would recommend this place to anyone We have been to Extremely helpful and courteous sales Chris Schultz made our car buying experience painless. I would recommend this place to anyone We have been to a lot of dealerships in our life and always disliked the car buying game. No game here. Just straight forward and honest people. More

Terrible customer service Do not go here. They wasted over an hour of our lives giving us the runaround and wouldn’t even talk the same numbers. At first they tried to get down Do not go here. They wasted over an hour of our lives giving us the runaround and wouldn’t even talk the same numbers. At first they tried to get down to a good price for us by counting our down payment even though I was trying to discuss the sales price. Then they try to convince me they’re giving me the best price they can by showing me the sales invoice and saying this is what we paid for the car so I can’t go much lower or I don’t get paid. They I said what about holdback and he lied about the holdback number. When I first went in I told them this was the first dealership we were visiting and we were just trying to collect information but they kept being super pushy and tried not to get me to leave. When I was finally like can I just have this all written and if it’s really lower than other dealerships like you say I’ll come back they said they don’t give anything written. The best they would give me was a piece of lined paper that the salesman had written the number on, I didn’t take it. To top it off they acted like we were stupid the entire time and had no clue what we were talking about. I wouldn’t have bought a car from them even if they had come in with the lowest prices(they didn’t even come close). Go to Gary Rome Hyundai in Holyoke. They are so much more respectful and won’t waste your time. They were willing to have a straightforward no nonsense discussion with me and give us a number much closer to what we were trying to get to. More