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Country Nissan - Service Center

Hadley, MA

3.8
113 Lifetime Reviews Review Dealership

113 Reviews of Country Nissan - Service Center

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February 22, 2011

"I bought my Nissan Altima at Country Nissan and couldn't..."

- mblodgett

I bought my Nissan Altima at Country Nissan and couldn't be happier with the sales and service. THey have gone above and beyond to create a good car buying experience and they have carried through with my Nissan service agreement. I recommend them!!!!

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Recommend Dealer
Yes
Employees Worked With
Service Dept
Mar 25, 2011 -

Country Nissan responded

Thank you for posting. Keep sending people our way.

November 05, 2010

"I've gone to Country Nissan on RT 9 in Hadley, MA twice..."

- mfp1123

I've gone to Country Nissan on RT 9 in Hadley, MA twice and both times they have treated me and my car very nicely. First time I was doing a brake job at home and had a hard time getting the rear rotors off the hub due to upstate NY rust. I gave them the aftermarket parts (rotors and Hawk performance pads) and asked them to install. No complaints from their service adviser with this request. The second time I dropped the car off for a routine coolant system flush and drive belt replacement. I've had satisfactory experiences with Country Nissan both times and would highly recommend their service department. Prices are about in line with the Nissan dealers around Massachusetts, but what shines about this place is their speedy service and willingness to install aftermarket parts. This is coming from someone who doesn't like dealerships and their service departments and attempts to do most maintenance and performance modifications himself.

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Recommend Dealer
Yes
Employees Worked With
Tommy
Mar 25, 2011 -

Country Nissan responded

Thanks for your review, looking forward to seeing you again in the future

October 05, 2009

"Absolute worst service I ever had. Only thing this..."

- virago63

Absolute worst service I ever had. Only thing this dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working 3 Inspection sticker 4. Battery wouldn't hold charge (would run after jump but not restart) First off was told thereis a $95 diagnotic fee which is ridiculous - have never been charged it before nor had I ever heard something so silly before. Diagnosing is part of fixing and you are already overpaying (ie - it is figured into) book rates for repairs. Secondly, although the battery could be jumped and my Pathfinder would run in my yard I was told that the battery "was so bad it wont even run when jumped" so I would have to pay $149 for a new battery for $149 - when I laughed they stated that wasn't so bad as it included "installation"!. I wanted to buy my own battery but was told that they could not do any further work until that was replaced (they don't have a spare battery lying around?) so in order to expedite things, under duress I agreed to that ridiculously gouged price. Let me also note here that the battery was less then 5 years old and although I bought the car used it's in-service date was 3-05 plus I have a $2000 pretty much bumper to bumper (until Country Nissan) warranty. Out of decency the battery should at least have been prorated. As far as the air conditioning, last friday they sucked the freon substitute out and said I was .8 low and since they couldn't find any leaks, that was going to cost me $149. Did not address the squealing at all -said it did not occur. Called Monday and then said I was actually down 2 qts and that would be another $49. As far as the inpection - they inspected the truck knowing it would fail - thereby wasting my $29 inspection fee as I will not be going nack there to have it reinspected. They knew it would fail as they said that the car needs to be run for a full week for the computer to reset. So when I picked it up it essentially cost me $450 for an oilchange. The truck is still squealing. I have lights on that I have never seen before, and a lovely rejection sticker. Stay far away from this horrible service or better yet just crumple up $100 bills and throw them out the window, turn around and drive home - it will be equally satisfying

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Recommend Dealer
No
Employees Worked With
Jerry
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