Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • Service Pickup & Delivery
  • No Contact Transactions
  • Vehicle Sanitization

Country Nissan - Service Center

Hadley, MA

3.8
113 Lifetime Reviews Review Dealership

113 Reviews of Country Nissan - Service Center

Sort by
October 13, 2020

"Lousy! Every time I go there it's and extremely long..."

- mjczerwinski

Lousy! Every time I go there it's and extremely long time for an oil change and tire rotation. They have also given me misleading information on brakes on my vehicle and my wife's as well. The have also given me false information on shock absorber condition stating they needed replacement and they were fine and brakes that supposedly needed to be replaced when later measured with a caliper showed the pads to be 60 to 75 percent to the good. I'll be hard pressed to go there for more service at this time. also they must have a hard time keeping help as the last few visits have shown quite a new mix of people every time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
July 15, 2020

"Bad experience"

- dfc110256

This was the second time I brought my Nissan in for service, I have only 9400 miles on it. Brought it in for oil change and inspection. After an hour and a half they came and told me I needed new windshield wipes for inspection or they would have to put rejection sticker on it!!! 9400 miles on car and needs new wipers? Told them to put it on, because I wouldn’t be coming back to them again, $40 . First visit was just as bad! Won’t be going back again

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Aug 01, 2020 -

Country Nissan responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to us directly.

February 02, 2020

"Nick in service was very accommodating when I brought my..."

- Lil deuce coupe

Nick in service was very accommodating when I brought my Rogue in For Service. Jason in sales made sure to explain the maintenance schedule during delivery.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Aguilera, Michelle Novak, Nicole Sherwood
Feb 04, 2020 -

Country Nissan responded

We are happy to hear that we provided you a great experience with Sales and Service. Thank you so much for your time, I will pass this review to Nick and Jason!

May 09, 2019

"Awesome customer service!"

- Lhdowneast

Awesome customer service provided by Nick! Country Nissan is honest and does high quality work. Even though I own a Subaru I come here for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Aguilera
April 27, 2019

"Nice to Know"

- EYESTARE1818

On my recent visit to Country in Hadley I found all the employees to be very informative and happy. Nice to see this when you bring in a fairly old car that is in good condition. Anyway a young man named Kenny checked me in with all questions answered. Excellent service Kenny. Keep up the good work. I also want to mention Michelle's name as she was equally as great as Kenny was. Thank you both for all of your help. One more thing. Tommy Cosenzi came up to ask how I was. Tommy is one of the most respectable people I have crossed paths with. Paula

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Consenzi. Tommy as always, it was real great to see you again., Kenneth Daley, Michelle Novak
September 19, 2017

"Top Notch Service!"

- KevinQ56

All the Service people are knowledgeable, kind and an absolute pleasure to deal with. Jason in Sales always stops by in the customer lounge to say hello as does John the General Manager. By far, the best Nissan dealership around.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wright, Amber Duda, Michelle Novak, Beverly Tatro
June 27, 2017

"love my new ride "

- 1Shannon

Jason wright was great , the new Altima is a great car Jason was very easy to talk to go there talk to him , youll be glad you did

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wright, Amber Duda, Michelle Novak, Mark Bousquet
Jun 28, 2017 -

Country Nissan responded

Congratulations on your new Altima, thank you for your review!

May 10, 2017

"Routine maintenance appt"

- Strawberidi

Brought my vehicle in for a routine 105,000 mile service visit. Mentioned that vehicle was bucking when speed got up to 60 MPH. After they checked it out it was determined that my vehicle needed to have the transmission replaced. Took only 3 days for service to be done and transmission to be replaced. Was given a "loaner" car while my vehicle was being repaired. Amber Duda was my service advisor. She made several phone calls to me to keep me updated on the progress of the repairs. Amber goes above and beyond for providing exceptional customer service skills. Great job !!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amber Duda
May 10, 2017 -

Country Nissan responded

Thank you for your wonderful review, we're happy to hear Amber provided you with a great experience!

January 25, 2017

"Recall"

- leblancsteb

Had to go in for a recall. Fast in and out friendly service was provided. I keep recommending family and friends. The team here is great.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Beverly Tatro
Jan 25, 2017 -

Country Nissan responded

Thank you for your positive review, we look forward to working with you again!

January 07, 2017

"Ten thousand service "

- Truck guy 2016

Had the 10,000 mile service Service tech was Amber Duda and as always the experience was exceptional Highly recommend this dealership as they are dependable and highly professional and always inform me of any items that may need to be delt with but also let me know which are important and which can wait until the next service visit Never any pressure to have add on work unless it is dire Mac

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Curtis, Amber Duda, Matt Lynn
Jan 07, 2017 -

Country Nissan responded

Thank you for your fantastic review!

1
...
1 - 10 of 113 results