Countryside Nissan - Service Center

Alright Ill start off right by saying, the sales rep and techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I cal techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I called ahead of time to service an appointment letting them know what was wrong ahead of time so they knew. When I got here they immediately pull in the car as if they were going to service it. I watch the car pull in through the waiting room window. Then they just walked away from it. I figured there were other pple before me so it was first come first served, but an hour passes and they dont lay a single hand on the car. So I go to complain and they say, this is a procedure process and we had to wait for our parts manager but now he's here. Already im thinking.. thats why I made an appointment ahead of time. I just brushed it off because I was then informed they were now going to get on it. About 45 min passed and the car is still sitting there idle. I then watch a technician check out the part and then drives the car outside to the lot. 15 min later a tech comes to me and says sorry we cant replace the part.. Lesson learned, read ppls complaints before wasting time. Another small complaint is, they blast my AC.. no courtesy in that. So all in all, I wasted almost 5 hours, no exaggerating, to get nothing done. Yes to sales No to service department More