Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Courage Kia - Service Center
Lowell, NC
23 Reviews
23 Reviews of Courage Kia - Service Center
Sort by
April 30, 2019
Sneaky Service My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replac My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replaced and they didn't have. Since we were stuck here I had called other dealerships for the part in which the KIA should have done to source the part. I found multiple other KIA dealers with the part and they were all cheaper than this dealership was going to charger me for it. On top of this I found that the fuse inside the Safety Plug could be order and was only a $25 fuse (priced at another dealer) and not the entire safety plug they told us we need to replaced. They is a bulletin from KIA stating this for the vehicle. FROM KIA itself!!!! I will never trust this place with any vehicle. We brought our vehicle here for this expert KIA service and got shade tree mechanic, part changer service. More
by JohnRX450h
May 11, 2017
Superb Service! I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia loca I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia locations. Once I moved to NC my neighbor referred me to Kia of Gastonia. Once I got there I was greeted by Morris the service manager. Morris was legitimately concerned about the issues I had been having and assured me he would personally ensure my vehicle was taken care of. Turns out I had an electrical short from a wire that was worn down and it took them some effort to find it. After my vehicle was serviced by Morris and his team, I have had no problems. Those guys are highly professional and they truly care. As long as I have this vehicle I will continue taking it to Kia of Gastonia because I know it will be done right and I won't get the run around like I seemed to get at other dealerships where I didn't actually purchase the vehicle. If you live in the area I urge you to go see Morris and his team because they are first class! More
by FredG48
Employees Worked With
April 17, 2017
Excellent, fast, courtesy, friendly employees This dealership is the best experience I have ever had the please of dealing with. The service dept. is outstanding! Mark, Rachel, Angie and Morris ar This dealership is the best experience I have ever had the please of dealing with. The service dept. is outstanding! Mark, Rachel, Angie and Morris are the people I felt with. Always smiling and go the extra mile to insure patient satisfaction. I would recommend this place ro ANYONE! If you like quality, curious, promt, car care, this is the place to go! More
by Southerngirl1
Employees Worked With
Mark, Rachel, Morris, Angie
September 11, 2016
Great service ask for Marvin Chappell If you need any services for a car or a repair or any kind of help regarding a car. Ask for Marvin Chappell he is a good person and helps the best he If you need any services for a car or a repair or any kind of help regarding a car. Ask for Marvin Chappell he is a good person and helps the best he can to get you a good deal. I would recommend him it you need any help. More
by Unknown
Employees Worked With
Marvin Chappell
February 16, 2015
Treated me like I was important The key on my finances Kia soul broke. It was under warranty and I went to Kia Gastonia. Could not have had a better experience. Was in and out in 30 The key on my finances Kia soul broke. It was under warranty and I went to Kia Gastonia. Could not have had a better experience. Was in and out in 30 minutes. I would recommend Doug Grimm and Kia Gastonia to anyone needing service. More
by Bill up
May 21, 2014
Not happy!! Took my 2010 rio to be inspected and they failed it because they said it had cracks in the power steering belt. Called the dmv inspector and had him l Took my 2010 rio to be inspected and they failed it because they said it had cracks in the power steering belt. Called the dmv inspector and had him look at it and he said it was fine. He sent us back to Kia of Gastonia and again failed it! They then called the dmv inspector to come down just to tell him they weren't going to pass it! What it amounted to they wanted is to spend $150 for a belt I didn't need! I will never takes car back nor will I shop there again!! More
by Beanbob99
Employees Worked With
May 15, 2014
Stress free shopping Went to have my 08 Rio serviced. Walking the lot looking at the new ones. While I was waiting I approached Mr. Autry about a 13 Rio. He walked me Went to have my 08 Rio serviced. Walking the lot looking at the new ones. While I was waiting I approached Mr. Autry about a 13 Rio. He walked me through giving me a answer for every crazy question I had with a smile on his face. Which doesn't happen very often may I add. Didn't try to push me into buying which was a big relief hate when dealers get pushy. Just a very pleasant young man. Good doing business with Kia and Mr. Autry one of the many faces of Kia. Thanks Kelly Storms More
by kas878
July 15, 2013
I Had A Service/Repair Issue, Which My extended Warranty Would Not Cover. After Speaking With Jeff, The GM, They Were Able To Repair My Vehicle At No Cost. Would Not Cover. After Speaking With Jeff, The GM, They Were Able To Repair My Vehicle At No Cost. More
by dawnschadt
Employees Worked With
July 08, 2013
First of all all of the scores are not for Ray. I brought my car in Decemebr and did not work with him them. I think I paid too much for my kia but that is not his fault. I am rating him about the brought my car in Decemebr and did not work with him them. I think I paid too much for my kia but that is not his fault. I am rating him about the most recent experience. To make a long story sahor the extended warranty team could not get their stuff together and was denying a claim but after complaining Roy got involved and esculated it and got me taken care of so he will order parts and get it fixed. I think that he is a 10! So I just wanted to say thank you and I would recommemnd kia but not sure if I would recommend the extended warranty they use. Try to get a new kia if you dont want the run around or one that still has the factory warrantly. Will keep you posted on my issue if interested. On second thought this shows that Kia does not inspect the vehicles throughly so I would not recommend them. I would say that I should not even have to pay the 100 dollar deductible because this is not norml wear and tear and should have been found during the inspection process. Thank you! More
by TanceHart
