Courtesy Acura - Service Center

Nightmare Ashley Shannon was the only one who made any effort to rectify my nightmare. She's more competent than anyone there including Conner the service manag Ashley Shannon was the only one who made any effort to rectify my nightmare. She's more competent than anyone there including Conner the service manager. Ashley was exceptional. Acura itself I'll never return and would NOT RECOMMEND More

Scheduled maintenance Came in for a scheduled maintenance on September 7. Worked with Stuart, and he was great - friendly, thorough, and really helpful. I will definitel Came in for a scheduled maintenance on September 7. Worked with Stuart, and he was great - friendly, thorough, and really helpful. I will definitely continue to come back! More

Matt Sheridan goes above and beyond I have been lucky to use Matt's services over the last couple years. He consistently goes above and beyond to find the root cause of the problem, solv I have been lucky to use Matt's services over the last couple years. He consistently goes above and beyond to find the root cause of the problem, solve it a timely and quality manner and stay within or under the original estimate. today this is difficult to find in many dealerships. He is honest, fully dedicated to treating customers as #1 priority and goes the extra mile to ensure the customer is satisfied with the services. He is the best service adviser I have used in the last 15 years. More

Friendly, Prompt, Service I tooK my Acura MDX in for brake service and I was treated like family. Everyone from Bobbi who greeted me to Conner who was my service writer, every I tooK my Acura MDX in for brake service and I was treated like family. Everyone from Bobbi who greeted me to Conner who was my service writer, everyone was polite and friendly. The loaner vehicle they provided was clean and ready for me as well. Conner kept me informed of the work that was being done and when it was ready. I highly recommend Courtesy Acura for all your service and automotive needs. More

Courteous, friendly, and awesome! The staff at Courtesy Acura is always available for questions, explains things thoroughly, and makes me feel welcome and important. This is a great b The staff at Courtesy Acura is always available for questions, explains things thoroughly, and makes me feel welcome and important. This is a great bunch of folks! More

Service The service advisers will very helpful its the only dealer I will ever go to very knowledgeable very pleasant staff and not pushy I loved my experienc The service advisers will very helpful its the only dealer I will ever go to very knowledgeable very pleasant staff and not pushy I loved my experience More

Great service and very friendly! 225495: Paige Keel helped me with my recent service. I was a walk-in and she showed she was happy to help me even though I didn't make an appointmen 225495: Paige Keel helped me with my recent service. I was a walk-in and she showed she was happy to help me even though I didn't make an appointment. Other car dealerships that I've worked with typically want appointments and they show this by their lack of good customer service. When the service was done she helped me understand the entire work order along with the multi-point inspection. She also discussed with me the possible service needs that I should consider for future visits. More

Generally very good These are guys are usually very efficient. they changed from appointments that required reservations to walk up service any time. The service reps a These are guys are usually very efficient. they changed from appointments that required reservations to walk up service any time. The service reps are always very fast, pleasant to deal with and not too pushy. The lounge area is much improved after a major upgrade a couple years ago. Light and airy now with TV's, comfy chairs and sofas, etc. The only reason they don't get a perfect 5 is the last time I came in they were pretty slow, taking almost 2 hours for an oil change and rotation. They also recommended a timing belt replacement on my 3 year old, 50K TL, which obviously doesn't make sense. I did get a follow up call later clearing up the confusion. They definitely are trying to get to that Lexus, Mercedes kind of level. So I would give them 4.5 stars. More

Matt Sheridan Always Goes the Extra Mile We have done business with Courtesy Acura for many years. We feel really fortunate to know Matt and the rest of his team are always totally engaged i We have done business with Courtesy Acura for many years. We feel really fortunate to know Matt and the rest of his team are always totally engaged in servicing our vehicles and getting us safely back on the road. We have complete confidence that Matt will do his utmost to diagnose any issues and get them resolved quickly. More

Good Experience Paige took the time to insure she understood the issue with my MDX. She took the initiative to review the fact that my vehicle was under warranty. E Paige took the time to insure she understood the issue with my MDX. She took the initiative to review the fact that my vehicle was under warranty. Explained what the next steps were for my warranty repair. Nice job. More