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4,675 Reviews of Courtesy Acura - Service Center
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September 11, 2013
I was in the service department to get an oil change and tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went ov tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went over the additional charges (which I approved - if my vehicle needs the work then it needs the work). However, I was shocked to watch, while in the waiting room, that 90% of the people waiting also had additional costs and issues that needed to be addressed, which increased their invoice. I feel that the service department intentionally tacks on additional work (I have no idea if the car needs the work done or not, that's what the professional dealership should determine). I left Acura feeling taken advantage of, as this has happened to me on three different occassions now. To watch the service representatives sit down with their customers and have the same speech each and every time ("this looks great, this looks good, but we found......") was appalling. When my indicators tell me that service is needed, I'm diligent about taking my vehicle in. I have had four or five different Acura vehicles over the years, so I am aware of the cost in maintaining the car. I am considering taking my business to Mile High Acura. More
by Steph80470
Employees Worked With
service department
September 03, 2013
I purchased my used MDX from Courtesy Acura about 4 years ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding in handling all my service needs including my most recent oil change and side mirror service. Everyone at Courtesy Acura is top notch and they have always treated me with courtesy and respect. More
by amtcat
August 30, 2013
This was the first time we visited this dealership. We met John, the salesman, who is very friendly and answered all our questions promptly. Every other person we met were very cordial and helpful. We had met John, the salesman, who is very friendly and answered all our questions promptly. Every other person we met were very cordial and helpful. We hadn't purchased a new car in 11 years and john was very patient and helpful. we were given a snack when lunch time came. I can't imagine a better buying experience. More
by Alvander
July 10, 2013
Even though my Acura is not new, it is a 2002 I am still treated like royalty the service folks and everyone I have dealt with are all fantastic. treated like royalty the service folks and everyone I have dealt with are all fantastic. More
by Jennie25
Employees Worked With
Sandy Santori
July 01, 2013
I brought my TL (oil change) and MDX (Window replacement) this month. The service was great once again, I will never stop coming here for service! Thanks again!! this month. The service was great once again, I will never stop coming here for service! Thanks again!! More
by tuannguyen23
Employees Worked With
Hollie Walters
July 01, 2013
Very good service, communications, etc. Offered more than I needed and was expensive, but this is par for the course with dealership service I have found. Very good explanation of why repairs were need than I needed and was expensive, but this is par for the course with dealership service I have found. Very good explanation of why repairs were needed and future service recommendations. Employees were very knowledgeable, friendly, and professional. Also, they took my auto in although I did not have an appointment and the work was done quickly. More
by martiangurll69
June 28, 2013
As an ongoing customer of Courtesy Acura, we purchased our MDX there 3 years ago, the service continues to impress - Andy is the best, very attentive, cordial and knowledgeable. our MDX there 3 years ago, the service continues to impress - Andy is the best, very attentive, cordial and knowledgeable. More
by llhutchinson
June 27, 2013
The service at Courtesy Acura is terrific, I worked with Matthew and he was a complete professional. I will definitely be back to Courtesy Acura Matthew and he was a complete professional. I will definitely be back to Courtesy Acura More
by benkles
Employees Worked With
Matt Sheridan, Matt Sheridan
June 07, 2013
I had my vehicle detailed & was extremely pleased with the whole experience. A loaner was ready, I did not have to wait, service with a smile & a very clean brand new looking vehicle when I picked with the whole experience. A loaner was ready, I did not have to wait, service with a smile & a very clean brand new looking vehicle when I picked it up. I bought from Courtesy Acura 11 1/2 months ago & it was & has been the best experience with a dealer. I definitely recommend this dealer to my friends. More
by newchapter8565
Employees Worked With
Sandy Santori
May 31, 2013
The Service department at Courtesy Acura is "top notch" from the minute you step out of your vehicle to driving away after service is completed. Sandy was very helpful and thorough in his review of notch" from the minute you step out of your vehicle to driving away after service is completed. Sandy was very helpful and thorough in his review of the necessary work that needed to be completed on my new Acura. My car was clean and in beautiful shape when I picked it up. Thank you so much for taking care of the issues! More
by Toots1
Employees Worked With
Sandy Santori
