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4,841 Reviews of Courtesy Acura - Service Center
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November 15, 2013
The service was GREAT again as expected. They provided prompt communication and was excellent again. I have been going to this dealership for about 6 years and will not go anywhere else to get my acura prompt communication and was excellent again. I have been going to this dealership for about 6 years and will not go anywhere else to get my acura service. Highly recommended. More
by tuannguyen23
October 18, 2013
As usual, excellent customer service and attention to detail. The only slight mar in service this visit, was a delay of about 10 minutes waiting for my service person to check me in and an underestimati detail. The only slight mar in service this visit, was a delay of about 10 minutes waiting for my service person to check me in and an underestimation of the time the job would finish. (I waited about 40 minutes past the time the job was projected to complete). I recommend Courtesy Acura, however, because their work is excellent and customer service is superior. More
by scoot1950
September 25, 2013
I took my car in for an oil change when the message light came on. I also needed and had performed the rear differential service. Hollie was great and explained exactly what the additional service which was came on. I also needed and had performed the rear differential service. Hollie was great and explained exactly what the additional service which was needed as I am not a "car person". Once again very pleased with Courtesy Acura. More
by kpennock1527
Employees Worked With
Hollie Walters
September 19, 2013
Matt was fantastic. He continually following up on the progress of the vehicle. He discovered a scratch on the new headlight lens that was just installed. He immediately took it back to the detail shop, progress of the vehicle. He discovered a scratch on the new headlight lens that was just installed. He immediately took it back to the detail shop, had them polish it out then had them polish the other headlight and made it look like new. Great job and made sure it was perfect. More
by MarkKoeppen
Employees Worked With
Matt Sheridan
September 16, 2013
I Love Courtesy Acura! I purchased my 2013 MDX here at the end of December 2012. I looked online for a few vehicles to compare when purchasing a new car. I was able to print a coupon for $4,500 off on my the end of December 2012. I looked online for a few vehicles to compare when purchasing a new car. I was able to print a coupon for $4,500 off on my new MDX and pick everything I wanted. The salespersons were not pushy unlike the Ford dealership that would not show me what I was looking for. I bought tinted windows for my MDX and had to bring the car to the service dept for this. They had a rental waiting for me running with the heater on that morning! The 1st time I took my car in for an oil change I was surprised with a complementary car wash when it was done. I just had my 2nd oil change and again the staff, especially Michelle was very nice and professional! I not only get a oil change I get a free car wash, cold bottle of water, AND a Ghiradelli chocolate in my car! This dealership always goes above and beyond great customer service. Love them! More
by DeeWhitesel
September 11, 2013
I was in the service department to get an oil change and tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went ov tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went over the additional charges (which I approved - if my vehicle needs the work then it needs the work). However, I was shocked to watch, while in the waiting room, that 90% of the people waiting also had additional costs and issues that needed to be addressed, which increased their invoice. I feel that the service department intentionally tacks on additional work (I have no idea if the car needs the work done or not, that's what the professional dealership should determine). I left Acura feeling taken advantage of, as this has happened to me on three different occassions now. To watch the service representatives sit down with their customers and have the same speech each and every time ("this looks great, this looks good, but we found......") was appalling. When my indicators tell me that service is needed, I'm diligent about taking my vehicle in. I have had four or five different Acura vehicles over the years, so I am aware of the cost in maintaining the car. I am considering taking my business to Mile High Acura. More
by Steph80470
Employees Worked With
service department
September 03, 2013
I purchased my used MDX from Courtesy Acura about 4 years ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding in handling all my service needs including my most recent oil change and side mirror service. Everyone at Courtesy Acura is top notch and they have always treated me with courtesy and respect. More
by amtcat
August 30, 2013
This was the first time we visited this dealership. We met John, the salesman, who is very friendly and answered all our questions promptly. Every other person we met were very cordial and helpful. We had met John, the salesman, who is very friendly and answered all our questions promptly. Every other person we met were very cordial and helpful. We hadn't purchased a new car in 11 years and john was very patient and helpful. we were given a snack when lunch time came. I can't imagine a better buying experience. More
by Alvander
July 10, 2013
Even though my Acura is not new, it is a 2002 I am still treated like royalty the service folks and everyone I have dealt with are all fantastic. treated like royalty the service folks and everyone I have dealt with are all fantastic. More
by Jennie25
Employees Worked With
Sandy Santori
