Courtesy Chevrolet

Courtesy Chevrolet failed to apply the 13k in discounts I went in for. Instead of honoring the advertised price, I was over charged and despite asking for management to show me exactly where the discounts went in for. Instead of honoring the advertised price, I was over charged and despite asking for management to show me exactly where the discounts are in the contract, they refuse. Furthermore my trade has not been paid off, but dealership staff or vendors have taken it joy riding at all hours of the night, putting me at risk both legally and financially. I am disgusted with this dealership. They have had 14 bbb complaints in 12 months and I see why. They are a perfect example of unethical, dishonest, shady car sales people who will do anything to get an extra buck, while you pay the price. More

I do not recommend this dealership or Chevy in general. The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles f The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn’t drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. When the transmission first failed, the dealership offered us approximately $27,000 as a trade-in value. At that time, we didn’t want to start over with another vehicle payment, so we chose to repair the truck instead. Now, less than 30 days later, after the replacement transmission also failed, we decided to trade it in and were only offered $24,000. We worked with a salesman named Dave and a manager named Richard. We found a truck online that interested us and, because it was a workday, wanted to begin the process first thing in the morning, started working a deal at 8am so we could finalize everything after work. We spent the entire day communicating with them—completing a credit application, reviewing numbers, making phone calls, and exchanging text messages. When we arrived at the dealership around 5:00 PM, we were informed that the truck we had been working on all day was no longer available because it had been sold in a dealer trade. We were told we would need to find another vehicle and start the process over from scratch. This was incredibly frustrating after investing an entire day in the deal. We test-drove two other trucks and spent hours negotiating numbers. Around 7:00 PM, we finally reached an agreement and were told there were two customers ahead of us waiting to sign paperwork. We specifically asked our salesman if the truck would be detailed, fueled, and ready to go when we finished signing. He assured us it would be. At approximately 9:45 PM, we were called back to complete the paperwork. We again asked if the truck could be brought around so we could leave immediately after signing. That’s when we were informed that we would not be taking the truck home because it still needed a safety inspection. We remained at the dealership until nearly 10:45 PM, signed paperwork financing another $61,000 truck, and still left without the vehicle we had purchased. This wasn’t our first major issue, either. Two years ago, we purchased a brand-new Chevy Trax. After only 11 months, the engine failed and had to be completely replaced. Once again, we were without our vehicle for months while continuing to make payments. Based on our experiences with repeated major mechanical failures, extended repair times, poor communication, and a frustrating sales process, we can no longer recommend Courtesy Chevrolet or Chevy vehicles. More

I do not recommend this dealership or Chevy in general. The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles f The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn’t drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. When the transmission first failed, the dealership offered us approximately $27,000 as a trade-in value. At that time, we didn’t want to start over with another vehicle payment, so we chose to repair the truck instead. Now, less than 30 days later, after the replacement transmission also failed, we decided to trade it in and were only offered $24,000. We worked with a salesman named Dave and a manager named Richard. We found a truck online that interested us and, because it was a workday, wanted to begin the process first thing in the morning, started working a deal at 8am so we could finalize everything after work. We spent the entire day communicating with them—completing a credit application, reviewing numbers, making phone calls, and exchanging text messages. When we arrived at the dealership around 5:00 PM, we were informed that the truck we had been working on all day was no longer available because it had been sold in a dealer trade. We were told we would need to find another vehicle and start the process over from scratch. This was incredibly frustrating after investing an entire day in the deal. We test-drove two other trucks and spent hours negotiating numbers. Around 7:00 PM, we finally reached an agreement and were told there were two customers ahead of us waiting to sign paperwork. We specifically asked our salesman if the truck would be detailed, fueled, and ready to go when we finished signing. He assured us it would be. At approximately 9:45 PM, we were called back to complete the paperwork. We again asked if the truck could be brought around so we could leave immediately after signing. That’s when we were informed that we would not be taking the truck home because it still needed a safety inspection. We remained at the dealership until nearly 10:45 PM, signed paperwork financing another $61,000 truck, and still left without the vehicle we had purchased. This wasn’t our first major issue, either. Two years ago, we purchased a brand-new Chevy Trax. After only 11 months, the engine failed and had to be completely replaced. Once again, we were without our vehicle for months while continuing to make payments. Based on our experiences with repeated major mechanical failures, extended repair times, poor communication, and a frustrating sales process, we can no longer recommend Courtesy Chevrolet or Chevy vehicles. More