Courtesy Chevrolet

2020 Silverado 2500HD Purchase My experience from Courtesy Chevrolet was outstanding! My father and I spent much time online reviewing what I wanted in a new Chevy truck. Once I kne My experience from Courtesy Chevrolet was outstanding! My father and I spent much time online reviewing what I wanted in a new Chevy truck. Once I knew what I wanted we both started calling around the valley. From the first time reaching out to Courtesy Chevrolet my father and I felt that the dealership was genuine and cared very much about our inquiry. That was just the phone call. Once we decided to look at couple of trucks at the dealership, we were greeted with kindness, professionalism and most of all patience. We spent numerous hours at the dealership reviewing and deciding on which truck to purchase. From sales, management, finance and walking out the door with a new truck, the dealership made us feel at home. Although tiring (in a good way) it was a pleasurable experience. Thanks to the entire team! More

Jesus made my experience in buying my Chrysler 300 just amazing, great personality very helpful very awesome young man. Jesus is great at what he does. amazing, great personality very helpful very awesome young man. Jesus is great at what he does. More

Kevin Good is very knowledgeable and makes buying a new vehicle easy and stress free. He does not pressure you into buying something. He helped us get a new family vehicle for a great price. vehicle easy and stress free. He does not pressure you into buying something. He helped us get a new family vehicle for a great price. More

I Highly recommend Courtesy Chevrolet I love my Passion Fruit 2020 Spark. Hussein and Joe Harjes in the sales department were very professional along with Eric Lard in the finance department. This team mad Fruit 2020 Spark. Hussein and Joe Harjes in the sales department were very professional along with Eric Lard in the finance department. This team made sure to exceed my expectations with their knowledge, expertise, responsiveness, and great customer service. More

My best experience purchasing a vehicle so far! I have been saving a searching for a truck for a while now. After finally finding one, I called and David answered the phone and promised me the truck for t been saving a searching for a truck for a while now. After finally finding one, I called and David answered the phone and promised me the truck for the price I had seen online. Him and Joe both spent hours with me going over the deal and every little detail (I am very meticulous and specific when making a large purpose) ! Even after they were supposed to be off work already as the store closed at 6pm for the day and it was a holiday weekend (we got done around 8pm). After finalizing on the truck, Joe was able to work out a really nice warranty for me and we worked all of that into the deal. He even helped me specifically go over each payment and down payment combination with the different interests rates so that I could choose the one that worked the best for me. I ended up leaving with the deal I was promised and a nice rental to take home since the truck would be ready the next day. After the truck was ready David drove it across town and delivered it to me personally! (Talk about excellent customer service!) More

Will definitely recommend to family and friends! I will definitely return For our next vehicle purchase! They really went above and beyond with our experience definitely return For our next vehicle purchase! They really went above and beyond with our experience More

my experience My husband purchased a Toyota86 on 6/9. 3days later after owning the car the abs light and traction control light went on. we took the car back on 6/1 My husband purchased a Toyota86 on 6/9. 3days later after owning the car the abs light and traction control light went on. we took the car back on 6/12 to get it serviced. Chevy was unable to fix the problem and sent it to camelback Toyota to get it serviced.Thankfully Toyota was able to fix this one issues that chevy did not notice when selling the car.Toyota Removed and replaced the steering angle sensor and recalibrated the vehicles traction control and the abs light and traction control light are not off.On 6/29 called Chevrolet and they instructed us to take the car back to Camelback Toyota so they can look at the car since we were still having issues with the car pulling to one side at highway speed.During the inspection Toyota found that the car had excessive feathering on the rear tires.they also found that the left rear lower control arm has an aftermarket SPC CAM BOLT, in which Toyota adjusted. Curtesy was not aware of the SPC CAM bolt and was not disclosed to us when purchasing the car.Toyota stated in there invoice that we take the car back to Curtesy Chevrolet for 2 rear tires p235/40z18 and and IRONMAN IMOVE GEN2 AS & performance alignment.The most upsetting issue that was found while at Toyota was that the Battery was found not Secured in place.Toyota noted that "After coming back from Road test,found battery hold down bracket not tightened down. Battery was touching struct brace on right side. J hook in back was missing. THIS IS A SAFETY CONCERN&POTENTIAL FIRE HAZARD." Camelback Toyota replaced JHOOK & secured battery & hold down bracket. When bringing this issue to Curtesy Chevrolet they acted as it was not a big deal.We went in on 7/3 to discuss this issue with management, and they referred us to JLarios who i feel has no responsibility since he is simply the middle man and has been very helpful through the whole process, but unfortunately has to fallow what management says. We spoke to Juans manager on 7/3 who told us not to worry that the issue would be resolved to bring it in on 7/6 since they would be closed for the 7/4 .7/6 we took the car in at 830am as per there request. since we had not heard anything from them i called in about 1pm to fallow up on the status of the car.I called and they said they would check and call me back.Later they call back from them and they stated it was getting taken care of (not specifying what being done.@430pm we get a call from another gentlemen stating that nothing could be done to the car and nothing had been done since it was out of there hands. i became very upset because i was told various of times that the car would be taken care of and it was 430pm close to closing time and the story had changed. we asked to speak to the manager who stated the same thing. my husband told them that he would be leaving his car there for another day and would be there on 7/7 @830am to speak to the VEHICLE DIRECTOR NICK NEVELS. Who from the start was not wanting to help. He argued with my husband for about an hour stating that they do not cover the wheels, and the cause of the tires waring was due to how the car was being driven. we stated to him that the car is driven as it should and since the car was not properly inspected and the correct adjustments made for the car to run correctly was the cause of the tires wearing. He also did not want to understand that because of there lack of attention to detail they overlooked a FIRE HAZERD that could of KILLED my husband. He just kept stating that the car was fixed & initiating that it wasn't a problem.At a point he agreed to cover one tire and the installation&that my husband would have to cover the other tire. We did not feel as this was a fare solution.NICK kept stating that he did not need to do anything and take it or leave it.He also since the beginning never read the invoices of all the issues with the car&was not informed or knowledgeable at all about the car issues.NICK agreed to replace both tires in exchange of 5 star reviews. More

Hussein did a great job helping me out at courtesy Chevrolet! Highly recommended giving this car dealership a visit! Ivan and Joe were also great help for me to find my car! Chevrolet! Highly recommended giving this car dealership a visit! Ivan and Joe were also great help for me to find my car! More

No secret, car buying can be an unpleasant. But that is absolutely not the case if you work with the team at Courtesy Chevy in Phoenix. Every person we interacted with was fantastic. Our sales rep Jer absolutely not the case if you work with the team at Courtesy Chevy in Phoenix. Every person we interacted with was fantastic. Our sales rep Jeremiah was extremely diligent on checking on the specific vehicle we wanted and had *excellent* communication. We were able to text him directly to ask questions and coordinate the time to come into the dealership and check out the vehicle. His service and hustle is unmatched! We worked with Mika Ghanooni on the finance side and he was amazing. A real human that's not trying to slide one past you. Mika was extremely thorough with us and patiently explained everything as we explored the best options for financing and extended warranties. We feel great about terms we ended up with, thanks Mika! Lastly, we bought our car during the height of covid, and we felt safe through the entire experience. The staff all had on masks or shields, there was sanitizer and we saw things being wiped down. Overall a true 5 star experience. We'll be back to Courtesy for our next vehicle! More

Hussein and everyone here were so helpful. Got my husband and I approved and in our new car within a day! Definitely the best experience in buying a car!! and I approved and in our new car within a day! Definitely the best experience in buying a car!! More