Courtesy Chevrolet

Issues with finance, sales & service. I normally don't leave reviews because I've never had a bad enough experience to where I felt it was necessary to but what I have experienced doing bu I normally don't leave reviews because I've never had a bad enough experience to where I felt it was necessary to but what I have experienced doing business with this dealership has been unbelievable and beyond disappointing so if I can save at least one person from getting screwed over, this is worth my time. I know it's a lot but I believe it can be beneficial to you or someone you know that is looking to buy a new vehicle from a place they can trust. I have been dealing with issues with the finance, sales and service departments that have not yet been resolved and I purchased my vehicle five months ago. To begin with, I purchased my vehicle from Courtesy Chevrolet on January, 12th. When I thought the process went smoothly, I later learned that I was wrong. When it was time to make my first payment I realized my loan was $1,369 higher, significantly higher than what finance told me it was going to be so then I reviewed my paperwork. I immediately called the dealership and asked to speak to a finance manager but was told they were unavailable at that moment so then I decided to go into the dealership to speak to the finance manager in person. I was then told the finance manager went to lunch so then the finance employee who did our paperwork for my vehicle saw us and asked if he could help with my concerns. The finance employee's name is John Gonzalez. When I bought the vehicle, John offered a lot of things that will add numbers to my loan which I respectfully declined over and over and we specifically told him, we did not want anything added except for the gap insurance. So, when I reviewed my paperwork, I noticed he added a "Century Theft Code of $499" and "Century finish touch $870" to the loan which I did not consent to those charges. When John explained these things that were added, he didn't mention a price, he manipulated me into thinking it was added into the price of the vehicle already. So when I went in and sat down to express my concerns to him about these additional charges and how I told him specifically that I did not want anything else added to my loan. He apologized for leaving out the fact that he added $1,369 to my loan, he then proceeded to tell me he that they are not "required" to explain every charge to their customers because it's called "Guiding", which is the most manipulative crap I have ever heard and then told me that he can't remove it from my loan when I asked him to. I left upset because I can't understand how he was able to tell me the price of all the other add-ons that I declined but could not tell me that the "The theft code" and "Century finish touch" was going to cost not $20, not $100 but 1,369 dollars! I would have never said okay to that and he knew that which is why I feel he went ahead and made it seem like it came with the vehicle otherwise he wouldn't have felt the need to tell me "They are not required to go over the prices of everything cause it's called Guiding", I just don't understand that. It makes no sense other than, he just wanted to make some kind of profit from us at the end of the day. Furthermore, after leaving the dealership that day, we sent out our first email stating everything we have experienced so far on 3/11 and received a few follow-up emails from the dealership sporadically weeks after asking if anyone has gotten back to us (which we have proof of, we have proof of everything) and after replying that we have not had any issues resolved or haven't even been contacted, we were promised a call from a finance manager soon. Two months later on 5/8, I sent out a follow up email to "Maggie Potter" who was the last employee we heard from via email stating that we have not yet heard from anyone. It is now 6/20 and still, nothing. Moreover, the sales employee, "Miguel Othon" who sold us our vehicle seemed to be very helpful that day and days after but what he failed to do was give us accurate information when we bought the vehicle. He stated to us that "The vehicle comes with the first three oil changes for free" which again, that was wasn't the case. A few days before bringing in my vehicle for my first oil change I called the dealership to schedule an appointment. I spoke to the "Service supervisor" and when I stated " I am coming in for my free oil change" the run-around began. I was told that they can't see any free oil changes in their system for my car which I found bizarre. I was then transferred to speak to "Edwin" in the sales department and he told me he was going to look into it and call me back. I never received that call back which didn't surprise me at this point. I then decided to just call the finance department to see if they can help me get an answer and they told me to bring the vehicle in and tell them "I am here for my free oil change" and that I shouldn't have a problem. When I arrived for my oil change, I was greeted and asked for my keys. I again mentioned the free oil changes and then was told to walk to the sales department to talk to them first and they'll wait for me before taking my vehicle to the back. So there I went, I asked for "Edwin", the salesman who never called me back. He apologized and told me he had looked into my vehicle to see if it was "eligible" and then informed me that the free oil changes are only for specific models and that the requirements changed in the beginning of this year (When I bought my car) so , of course my car isn't one of the models that are "eligible" therefore, it's excluded from the free oil changes when I was told the opposite. Edwin then asked me to speak to a manager or the person who sold me my car (Miguel) so they can maybe make an exception but by this point, I was so exhausted and upset that I couldn't wait to leave. On my way out, I coincidentally ran into Miguel (the person who sold me the car) who I have verbally expressed concerns to when I came in regarding the finance issues the first time. He asked me what brought me there today and I told him what happened and all he could do was apologize, covered the one oil change but didn't say anything about the other two. I was given false information and it is not okay. I have never had such a terrible experience with customer service in my life. I hate that I had to address so many details that created this novel-of-a-review but since I haven't been given the decency of being contacted by any manager/owner about my issues, I had to let them be known on here. I hope this helps whoever is reading this. Please! Please! save yourself the stress, inconvenience, money, anxiety and headaches of dealing with this scammy place especially, if you're trying to help a loved one purchase a vehicle, don't do it here! Thank you. P.s This review will also be shared on many other business pages. More

Roberto is a really nice man he knows how to communicate with people and helps you a lot ! You can tell he loves his job :) with people and helps you a lot ! You can tell he loves his job :) More

I purchased a truck from Courtesy Chevy in the beginning of January 2020. The truck was slightly used but in good shape and the price seemed good. Being out of state I talked with Jeremiah, a salesman, abou of January 2020. The truck was slightly used but in good shape and the price seemed good. Being out of state I talked with Jeremiah, a salesman, about the truck over the phone prior to coming down. He assured me the truck was perfect. I put a deposit on the truck and planned to pick it up over the weekend. The truck was in good shape with the exception of a little damage to the bumper and a chip in the windshield. I accepted this and went forward with the purchase. I was assured the vehicle had remote start and a spare key. I did not receive the spare key at the time of purchase but was told it would be shipped to me. I also did not receive the key code for the door keypad. I went into finance and the finance manager did try to upsell you on extra charges and extended warranties, which is normal. During the review with the finance manager I ensured that the title would go to my home DMV, and the appropriate taxes would be paid for my residence. It has now been 3 months, my temp plates are expired and I have been unable to register my vehicle with my home state of Colorado, because they did not send any paperwork or information on the sale to the co dept of mv. I have been given the run around repeatedly by the dealership (Ivan a sales manager) saying I need to take the paperwork in, but the dmv and the state website tells me the dealer should do this for any financed purchase. I have been unable to get a copy of the title from the DMV, the bank or the dealership, so I have no idea how I am going to register the vehicle and I am sure they did not pay the proper taxes as discussed. On top of that I was led on this entire time that my spare key was in the mail, until now when I was told there isnt one. Do not go to this dealership if you can avoid it. Once you have signed and are out the door they have no intention of helping you or continuing customer satisfaction. I will not return and would not recommend this place to anyone. They will be hearing more from me if they did not pay the proper taxes during the purchase of the vehicle. A dealership this large and that has been around this long should not be this incompetent. Update: Finally able to register my truck and Courtesy undercharged me on taxes, so I owed over $500 extra dollars when I registered. Hard to believe this place is still around if this is how they do business. More

My salesman was reliable respectful and a great conversation person I would gladly do business with him in the future. He was quick to answer and knows his stuff conversation person I would gladly do business with him in the future. He was quick to answer and knows his stuff More

It was a smooth process from start to finish. Especially with everything being done online! Kevin was a great help with getting me into my vehicle ASAP with a great deal. with everything being done online! Kevin was a great help with getting me into my vehicle ASAP with a great deal. More

I highly recommend Roberto Romero as your sales proffesional! He works with you to get the best deals and always make sure you walk out with the car you had in mind! Friendly, energetic and very pr proffesional! He works with you to get the best deals and always make sure you walk out with the car you had in mind! Friendly, energetic and very professional! More

Worked with Roberto Romero , he worked very hard at getting us a proper deal ! & moved quickly to satisfy our needs , would recommend him to others ! Very satisfied. Thank you for my new 2020 spark ! getting us a proper deal ! & moved quickly to satisfy our needs , would recommend him to others ! Very satisfied. Thank you for my new 2020 spark ! More

excellent service This will be the 3rd car we have bought from Courtesey Chevrolet and everytime we go there we always ask for Roberto.He always goes over and beyond to This will be the 3rd car we have bought from Courtesey Chevrolet and everytime we go there we always ask for Roberto.He always goes over and beyond to make sure we have a excellent experience. More

Walked out with a new car for my wife, she loves it. And I owe it to Kevin Good and the team at Courtesy Chevrolet. Thank you for helping me out! I owe it to Kevin Good and the team at Courtesy Chevrolet. Thank you for helping me out! More

Kevin was great throughout the whole process and made us feel comfortable. We love our new traverse and Kevin was very knowledgeable. Would highly recommend. feel comfortable. We love our new traverse and Kevin was very knowledgeable. Would highly recommend. More