Courtesy Chevrolet

I purchased a truck from Courtesy Chevy in the beginning of January 2020. The truck was slightly used but in good shape and the price seemed good. Being out of state I talked with Jeremiah, a salesman, abou of January 2020. The truck was slightly used but in good shape and the price seemed good. Being out of state I talked with Jeremiah, a salesman, about the truck over the phone prior to coming down. He assured me the truck was perfect. I put a deposit on the truck and planned to pick it up over the weekend. The truck was in good shape with the exception of a little damage to the bumper and a chip in the windshield. I accepted this and went forward with the purchase. I was assured the vehicle had remote start and a spare key. I did not receive the spare key at the time of purchase but was told it would be shipped to me. I also did not receive the key code for the door keypad. I went into finance and the finance manager did try to upsell you on extra charges and extended warranties, which is normal. During the review with the finance manager I ensured that the title would go to my home DMV, and the appropriate taxes would be paid for my residence. It has now been 3 months, my temp plates are expired and I have been unable to register my vehicle with my home state of Colorado, because they did not send any paperwork or information on the sale to the co dept of mv. I have been given the run around repeatedly by the dealership (Ivan a sales manager) saying I need to take the paperwork in, but the dmv and the state website tells me the dealer should do this for any financed purchase. I have been unable to get a copy of the title from the DMV, the bank or the dealership, so I have no idea how I am going to register the vehicle and I am sure they did not pay the proper taxes as discussed. On top of that I was led on this entire time that my spare key was in the mail, until now when I was told there isnt one. Do not go to this dealership if you can avoid it. Once you have signed and are out the door they have no intention of helping you or continuing customer satisfaction. I will not return and would not recommend this place to anyone. They will be hearing more from me if they did not pay the proper taxes during the purchase of the vehicle. A dealership this large and that has been around this long should not be this incompetent. Update: Finally able to register my truck and Courtesy undercharged me on taxes, so I owed over $500 extra dollars when I registered. Hard to believe this place is still around if this is how they do business. More

My salesman was reliable respectful and a great conversation person I would gladly do business with him in the future. He was quick to answer and knows his stuff conversation person I would gladly do business with him in the future. He was quick to answer and knows his stuff More

It was a smooth process from start to finish. Especially with everything being done online! Kevin was a great help with getting me into my vehicle ASAP with a great deal. with everything being done online! Kevin was a great help with getting me into my vehicle ASAP with a great deal. More

I highly recommend Roberto Romero as your sales proffesional! He works with you to get the best deals and always make sure you walk out with the car you had in mind! Friendly, energetic and very pr proffesional! He works with you to get the best deals and always make sure you walk out with the car you had in mind! Friendly, energetic and very professional! More

Worked with Roberto Romero , he worked very hard at getting us a proper deal ! & moved quickly to satisfy our needs , would recommend him to others ! Very satisfied. Thank you for my new 2020 spark ! getting us a proper deal ! & moved quickly to satisfy our needs , would recommend him to others ! Very satisfied. Thank you for my new 2020 spark ! More

excellent service This will be the 3rd car we have bought from Courtesey Chevrolet and everytime we go there we always ask for Roberto.He always goes over and beyond to This will be the 3rd car we have bought from Courtesey Chevrolet and everytime we go there we always ask for Roberto.He always goes over and beyond to make sure we have a excellent experience. More

Walked out with a new car for my wife, she loves it. And I owe it to Kevin Good and the team at Courtesy Chevrolet. Thank you for helping me out! I owe it to Kevin Good and the team at Courtesy Chevrolet. Thank you for helping me out! More

Kevin was great throughout the whole process and made us feel comfortable. We love our new traverse and Kevin was very knowledgeable. Would highly recommend. feel comfortable. We love our new traverse and Kevin was very knowledgeable. Would highly recommend. More

This specific dealership was awful on how they handled everything. All the way from the sales manager to the actual salesman, as soon as we walked in the door we should of walked out right away. Salesman everything. All the way from the sales manager to the actual salesman, as soon as we walked in the door we should of walked out right away. Salesman and sales manager were pretty unprofessional from the test drive to the final paperwork, kept trying to drop the down payment but extend the loan but a couple more years. Myself and wife tried to give these guys the Beni fit of the doubt and ended up purchasing a vehicle from them, during the final stages of the sale did not see the salesman or anyone for a while and was told vehicle would have a full tank in it and the salesman lied and had a quarter tank left. Drove off the lot and not a day later the vehicle completely stopped running wouldn’t accelerate and check engine light came on leaving my wife stranded in the side of the road. We had called the dealership and could not get ahold of anyone to be able to resolve the issue for almost a full 24 hours before someone had got ahold of us. The vehicle was then towed to Courtesy Chevrolet and the service department said it was a minor issue the the vehicle computer system and should be good to go. Thank goodness we had bought the extended warranty on the vehicle and did not have to deal with that dealership anymore and took vehicle straight to the dealer, who then found more issues with the vehicle that courtesy had Not disclosed to us. Almost a year to the day the vehicle completely stopped and shut down for a fourth time leaving my wife on the side of the road in over 100 degrees. The vehicle is not safe at all to drive and would not recommend purchasing from this dealership to anyone. More

I Had an awesome experience here. My agent was hard working and diligent. Roberto really went above and beyond to ensure I was satisfied and placed in a new vehicle. Love love love his drive and determ working and diligent. Roberto really went above and beyond to ensure I was satisfied and placed in a new vehicle. Love love love his drive and determination. Thank you Roberto for everything . More