Courtesy Chevrolet

My wife and I went in with the intention of buying a new Chevy Silverado for our son. We were abundantly clear about our desire to take advantage of the current market, leverage our GM family discount and Chevy Silverado for our son. We were abundantly clear about our desire to take advantage of the current market, leverage our GM family discount and do a trade-in. This got screwed up throughout. Instead of the 0% finance option, they told us our 690 credit score and $250K annual income amounted to a 5.99% finance rate, but then “shopped” the rate indicating they may get a lower rate only to come back with a much higher 7.12% finance rate - with GM Financing which is probably not a coincidence. They also would only offer us $5K on our Audi A5 trade-in that KBB books at @ $6K and NADA books at $7K. Our Audi is in great condition, and they barely gave us “rough trade in” value. Then finally, they said they didn’t include the trade appropriately when quoting a price, which we didn’t learn until after we had waited to sign the final paperwork, assuming we were leaving with a vehicle for our son. Between the increase in the original 5.99% finance rate, and then their error on our trade, the monthly payment increased over $120 more per month. Although our sales rep, Crystal was great, everyone who “supported” her was terrible. They cost her the sale. Although they cost us 5 hours and a ton of frustration, we were smart enough to walk away from their shady operations. I will not use Courtesy. I recommend you not as well. I will be calling the General Manager and also raising my concerns directly with GM. More

Long Business Relationship Jerry has been fulfilling our vehicle needs for 20 years. Has always been a pleasure each and every time we get to do business. I would recommend Jerr Jerry has been fulfilling our vehicle needs for 20 years. Has always been a pleasure each and every time we get to do business. I would recommend Jerry Perez to everyone, as this is the way a vehicle purchase should be. Thanks for 20 years Jerry and I look forward to many more..... More

please do not use this dealership for service. oil change, rotate tire , computer check , only takes 2.5 hpurs...Took my new vehicle in for the 5k service sat and watched the tech for 2.5 hours. I change, rotate tire , computer check , only takes 2.5 hpurs...Took my new vehicle in for the 5k service sat and watched the tech for 2.5 hours. I was told the tech was working on three vehicles. not true.. I watched for 2.5hours... only my vehicle wad secviced....Do Not Use This Dealership. More

Great Experience OJay was easy to deal with and really cared. He was patient to answer questions. Jo in the financing department was quick and thorough and a great c OJay was easy to deal with and really cared. He was patient to answer questions. Jo in the financing department was quick and thorough and a great communicator. Great experience all around. More

This young man was highly professional and very dedicated to the task of completing the sale. He answer all questions honestly and for that I am well pleased. I would definitely recommend to any of my frien to the task of completing the sale. He answer all questions honestly and for that I am well pleased. I would definitely recommend to any of my friends. Thank you for a job well done! More

SO easy and fast I met with Jeremiah Caughey and he made this experience so fast and easy. I got into a brand new car for a smoking deal. He was easy to talk to and wa I met with Jeremiah Caughey and he made this experience so fast and easy. I got into a brand new car for a smoking deal. He was easy to talk to and was fun to work with. I will recommend him in a heartbeat! Thanks Jeremiah! More

Roberto Romero was very friendly and took the time to answer our questions. He made sure we where happy with our purchase and even got the price lower then we thought we would have. All in all it was a g answer our questions. He made sure we where happy with our purchase and even got the price lower then we thought we would have. All in all it was a great experience and we are both very happy with our new car! More

Lamar McLaughlin was/is the best!!! Lamar McLaughlin made sure that every need and question was met. You can tell that he really values every customer and knowing the process can take a Lamar McLaughlin made sure that every need and question was met. You can tell that he really values every customer and knowing the process can take a couple hours, Lamar fills that time getting you the best deal possible. When get my next car, I will be sure to go to this dealership, just because I know Lamar McLaughlin will be there to ensure every need and requirement is met. More

I drove all the way to Courtesy Chevrolet from the far east valley for a great deal. Damien was my salesman and he took great care of us. He made it one of the easiest car deals I’ve had. He was honest an east valley for a great deal. Damien was my salesman and he took great care of us. He made it one of the easiest car deals I’ve had. He was honest and genuine, that’s a rare thing in the car business. This was the second time I purchased a Silverado from Courtesy Chevrolet , they always have the best selection in stock. I normally would never do a review like this, but I believe you should give credit where credit is due. Thanks Damien and the crew More