Courtesy Chevrolet

Stay away, stay far away..I wish I could give negative stars WORST CUSTOMER SERVICE ON EARTH!! This is supposed to be a family owned business, well if this is how you treat your family I might as well be your en WORST CUSTOMER SERVICE ON EARTH!! This is supposed to be a family owned business, well if this is how you treat your family I might as well be your enemy. On Jan 28, 2020, I purchased a 2016 Cadillac CTS. On the way back to the dealership after the test drive, I heard the brakes squeaking. The sales associate Kenny was quick to give an excuse saying it’s because it was cold, but he assured me that if I wanted the car that he would make sure the car gets looked at by the service department and if it continues that they would take care of it (lesson to self, get everything in writing). So, I purchase the vehicle and on the way, home the brakes continue to squeak so I call Kenny and explain to him the breaks are still making noise. He said I can bring it in, and they will look at it (so far so good). I bring it in, and he tells me that the mechanic said it was break dust and that the pads has been cleaned and I should be good to go. I said ok and I would be there to pick the car up, but I would also like a print out of the report stating what was inspected and what they done to correct the issue (I am still waiting on that print out a week later). I pick the car up and I was not half way home when I heard the brake squeaking again. I called Kenny right away, but now he is saying I need to talk to Carlos because the mechanic said it was good to go. So now I’m calling and trying to coordinate with the Used Vehicle Manager Carlos Valenzuela. He tells me the same thing that Kenny said about the mechanic said the breaks are good, but I can bring it in again to have them check it. Now this is the second day. I bring the vehicle back to the dealership that night so it can be looked at first thing in the morning. After waiting all day and not hearing from Carlos Valenzuela and after calling at least 6 times and leaving 3 voice messages I finally in touch with Carlos Valenzuela. He tells me the mechanic said the breaks are good except for the squeaking…SO WHAT THE HECK IS THE SQUEAKING NOISE?? He goes on to say well if my mechanic says nothing is wrong then he has to believe his mechanic. Ok but your mechanic said he heard the squeaking and breaks do not squeak for no reason. Carlos also goes on to tell me he is no mechanic, I’m no mechanic either but common sense tells me that brakes are not supposed to make noise unless there is a problem. Carlos suggest I get a second opinion about the brakes, but I would be responsible for it. Why should I have to pay for an issue that I was told would be taken care of?? Carlos Valenzuela NEVER called me about any updates when they had my vehicle. I would have to call him multiple times before I finally got in touch with him. His attitude was very dismissive and down right RUDE. The sales associate Kenny was no better. After the first time I took the car back I tried calling him and the only thing I would get is I need to talk to Carlos Valenzuela. Sales associates always tell you if you need anything, even after the deal to give them a call. I guess what they mean is if you have someone else who wants to buy a car because after the sale is done, they are done with you. The customer service was the worse I have ever seen. If you are looking for a car and a great customer service, please do not come here. They will try to sell you a dream, but when they dream start to turn into a nightmare then you are on your own. So now I have to try to have someone else take a look at my squeaking breaks because according to Carlos Valenzuela and his mechanic there is nothing wrong with them. If you believe that I have some ocean front property in Oklahoma I want to sell you. Protect yourself and believe nothing or better yet stay far away from Courtesy Chevrolet. More

Absolutely top notch service. Damien has amazing customer service and was there 100% of the way. I knew what I wanted and I got more than I was expecting. Thank you for amazing service! I will definitely do service and was there 100% of the way. I knew what I wanted and I got more than I was expecting. Thank you for amazing service! I will definitely do business with you in the again! More

GREAT EXPERIENCE! This is the 4th car I have ever bought and it was by far my best experience. I dread going into dealerships to "negotiate" but it was a smooth process This is the 4th car I have ever bought and it was by far my best experience. I dread going into dealerships to "negotiate" but it was a smooth process. They listened to what I was looking for, how much I had to spend and they found the perfect car for me. I have never been happier purchasing a car. I worked with Crystal Fletcher and she was on top of everything. From contacting me as soon as I made an enquiry to making sure I knew everything I needed to know about my car before I drove off the lot, she was there to help! More

The fastest process I've ever experienced. Everyone was friendly and the communication was great. Damien was absolutely great! I'll definitely recommend it to my friends and family friendly and the communication was great. Damien was absolutely great! I'll definitely recommend it to my friends and family More

Roberto Romero was super helpful he helped us find the perfect family car that we needed for our baby coming February. I will be recommending him to my family and friends! perfect family car that we needed for our baby coming February. I will be recommending him to my family and friends! More

Kevin Good Review Kevin was very knowledgeable during our purchase. He answered all our questions and we were very impressed with him. He displayed a lot patience wi Kevin was very knowledgeable during our purchase. He answered all our questions and we were very impressed with him. He displayed a lot patience with some of our questions. He's definitively an asset to Courtesy Chevrolet. Ron and Judi Fennell More

Great experience, Damien was fantastic along with everyone involved. Lots of help from everyone and it is one of the beat dealerships I have ever used. everyone involved. Lots of help from everyone and it is one of the beat dealerships I have ever used. More

Kenny is great salesman Happy with his service will tell my family to buy from him ...No advertising walk into the dealership he's great to work with my family to buy from him ...No advertising walk into the dealership he's great to work with More

Kenny Williams in the sales department and John Gonzales in the finance department made the purchase of my Volt a very straight forward and efficient transaction. in the finance department made the purchase of my Volt a very straight forward and efficient transaction. More

We have a fantastic experience! Wonderful dealership! Mika Ghanooni is the best to work with! We will definitely use him again in the future! He works in the finance department and got us a great rate. H Mika Ghanooni is the best to work with! We will definitely use him again in the future! He works in the finance department and got us a great rate. He made the process easy and enjoyable. More