Courtesy Chevrolet

Awesome Service Ben was great to deal with and he kept me updated with the progress and issues that they found. He was great at explaining the services and even got m Ben was great to deal with and he kept me updated with the progress and issues that they found. He was great at explaining the services and even got me a ride to work so I didn't have to bother with family to do so. I will continue to go though Ben for all my Service needs and will recommend him to people I know. More

Bad experience to great We reached out to courtesy Chevrolet about a used Mitsubishi outlander and Chris responded with a better offer. Now we were there for four hours! But We reached out to courtesy Chevrolet about a used Mitsubishi outlander and Chris responded with a better offer. Now we were there for four hours! But Chris accommodated us with food and drinks, & a brand new Chevy Trax. Jeremy, in financing, was awesome. Went in for one loan, another guy changed it without consulting him. Jeremy found out we were displeased and worked hard to fix it. Those two are an awesome team!!! Side note: Stan in management was very rude and fake.... He pretended to be nice with others in the room but not so when alone. Thanks More

New truck We had called courtesy to inquire about a truck. In response Lamar McLaughlin called us and introduced himself and answered our questions. Lamar cal We had called courtesy to inquire about a truck. In response Lamar McLaughlin called us and introduced himself and answered our questions. Lamar called a couple of more times to follow up. We eventually went to the dealership and met with Lamar. We talked about what we were looking for and he took us out to the lots to look around. Lamar was very knowledgeable and answered all our questions. Long story short we found a great truck, got the deal done and took it home that day. Lamar was very helpful getting us set up with the Chevy app and explaining all the features of the truck. We were very satisfied with the knowledge and professionalism of our sales rep and courtesy chevrolet. More

Great service Lamar was very thorough in finding the right car for me. I went in looking for a used car and because of Lamar’s patience I was able to drive off in a Lamar was very thorough in finding the right car for me. I went in looking for a used car and because of Lamar’s patience I was able to drive off in a brand new 2019 Chevy equinox! Very impressed with my overall experience and absolute recommend this dealer! Thank you Lamar! More

Horrible sales service and didn’t honor sales peice Sales team worked up the numbers on a wrong vehicle and wouldn’t honor the price on the correct vehicle when we caught their error. We even told the s Sales team worked up the numbers on a wrong vehicle and wouldn’t honor the price on the correct vehicle when we caught their error. We even told the sales guy the key he got us to test drive was for the wrong vehicle and he said they corrected it but didn’t More

Unprofessional Staff I've already contacted corporate but could also drop a few lines. Came in to look at a car, sales person admitted the car key was missing a few times, I've already contacted corporate but could also drop a few lines. Came in to look at a car, sales person admitted the car key was missing a few times, never explained or review the vehicle with me. Never offered me to drive the vehicle, Never showed me the vehicle or even mentioned any feature the car has... His words were before asking for my social number. The car runs good..... and started with.. what's your social.... and collected all my personal info... never mentioned he was filling out a credit application.. after all my personal info was filled out. He printed out and asked me to sign.. no explanation whatsoever of what I was signing. Took it to a 3rd person who doubted about the information I had given about the remainder payments of my current chevy vehicle. Called the store several times during 3 days begging for and answer to my situation. Felt ignored, humiliated and harrased by their personnel. Been driving Chevy Volts since 2013 and never felt so miserable with the process of acquiring a new vehicle. Dealer never offered me a copy of my credit report as my right. Sales personnel calls you "man" when dealing with you over the phone. Very unprofessional and lack of training was demostrated since walking into the place. I felt my rights were assauted and was treated like I was trying to rob the place. On 3rd day of begging for an update and after dozens of phone calls.. sales person calls me back and starts the converstation with "man, we can't do anything for you... you would have to give us 7k to 8K to get approved and to consider working with you... felt threatened by this person over the phone... all this after collecting all my personal information.. once in store and second time over the phone while I was at work. My car needed inspection and they would not even inspect my vehicle. I love the Chevy Volt but was very disappointed with Courtesy this time... taking into consideration my second Chevy Volt was purslchased at Courtesy. I imagined I could have trusted them with my personal information... but instead.. not even a copy of my application or credit report was offered by their personnel. I can't belive a place starts asking for 7K even before the car is shown to you... and lied that the car key cannot be found and the car I was interested showed sold on the system.. If the vehicle was in fact sold and keys could not be found... why in the World would they collect my personal information with social security, income.. etc? I'm very disappointed with Courtesy Chevy. More

Amazing buying experience I had a great first time buying experience with Oscar. He was friendly, polite, and very helpful finding a vehicle I would be comfortable with, both i I had a great first time buying experience with Oscar. He was friendly, polite, and very helpful finding a vehicle I would be comfortable with, both in model and price. I never felt pressured to make a deal and when signing came I felt fully comfortable that he disclosed all my fees and helped to ensure I fully understood what I was singing. Highly reccomend Oscar if your looking for a great buying experience. The Financing department was superb! I felt like they got me a reasonable deal and tried to work with me as much as possiable. Unlike most dealerships I didnt wait hours for results which made my experience all the more better! More

Wonderful Experince Shola was wonderful to work with. I came in looking for a used Honda CR-V, but not know what I could afford. He was able to explain my situation like Shola was wonderful to work with. I came in looking for a used Honda CR-V, but not know what I could afford. He was able to explain my situation like no one ever has before and we were able to get me into a new Trax. I don't remember the names of the other people I worked with but the experience was very good from beginning to end, with Shola being the shining star of the whole thing! I will definitely recommend you to everyone. More

Kenny did a great job! After looking for a while for a truck we found one at Courtesy Chevrolet. I used the texting feature to see if the truck was still available and Kenny After looking for a while for a truck we found one at Courtesy Chevrolet. I used the texting feature to see if the truck was still available and Kenny contacted me shorty after. I told him that he would need to come down on the price and he said not to worry that he was sure we could come to an agreement. The whole experience was great Kenny went above and beyond for us. I’m in love with my new truck. I would recommend Kenny and Courtesy Chevrolet anytime! More

Exceptional Dealership and Fantastic employees. I have bought 3 new cars in the last 5 years and all 3 (Silverado, Equinox and Camaro), and all future ones, are Courtesy purchases. People like Chri I have bought 3 new cars in the last 5 years and all 3 (Silverado, Equinox and Camaro), and all future ones, are Courtesy purchases. People like Chris Caban are why Courtesy remains the best in Phoenix. You get a personal touch from a family owned organization that actually cares about the customers. Chris was exceptional in his patience and willingness to make sure I knew my new car before buying it. He made sure that I saw several options in the range I was looking for and that I was comfortable with what I selected without the "sales mentality' where they push you into something you are not ready for. I have never been even remotely treated that way at Courtesy and that is a big reason for my continued return. Exceptional Customer Service! More