Courtesy Chevrolet

Artificial Customer Service, nothing real about it I was asked to complete a survey of my experience with Courtesy Chevrolet Service Department. I didn't give it a good review because parts of my expe I was asked to complete a survey of my experience with Courtesy Chevrolet Service Department. I didn't give it a good review because parts of my experience was not all that good. I then get an email from Mr. Dyer saying he was concerned about my service and wanted to personal talk to me at my convenience, so I replied back with a date and time for a call. The date and time came and passed no call. I sent an email back to Mr. Dyer saying why offer to call me at a time and date convenient to me and then not follow through. I then later got an email saying he was on vacation. Which leads to the question why send out such an email when the person who is to call is not even available..just total set up for the customer to be even more upset. Response was it is an automated email asking to speak with me, so caring about customers is totally artificial, no person even read my survey response, like I said the dealerships caring is all artificial. So, then I go to the dealer's website, to get an email address for the General Manager, and yet again I get an artificial response... what does it take to get a real person, who really cares about the customer...I am not sure Courtesy Chevrolet can even answer that question because they don't have an automated response for that, it might require someone to actually think and sit down and write a response, which I doubt will happen. More

Very Satisfied with service at this Dealership Recently , I took my car in for service at this Dealership and I was helped by Service Consultant Keith King and was treated ve Recently , I took my car in for service at this Dealership and I was helped by Service Consultant Keith King and was treated very well . I believe Mr. King is a very helpful and kind man who is an asset to your company, thank you for the great service . Respectfully Alfred Garcia More

Ernie is professional Ernie Hernandez was easy to deal with and very helpful in finding the specific Camaro I was looking for. The sale and delivery went as smooth as I cou Ernie Hernandez was easy to deal with and very helpful in finding the specific Camaro I was looking for. The sale and delivery went as smooth as I could have hoped for. More

Ernie took the time to really work with us. Ernie was very helpful and worked really hard to get us into the car of our dreams. Would highly recommend to our family and friends. Ernie was very helpful and worked really hard to get us into the car of our dreams. Would highly recommend to our family and friends. More

Happy and Satisfied Lamar was very helpful and straight to the point like asked. My husband and I left with the vehicle we wanted to purchase, highly satisfied. Lamar was very helpful and straight to the point like asked. My husband and I left with the vehicle we wanted to purchase, highly satisfied. More

service experience i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even awar i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even aware or and had my truck ready earlier than expected. great experience recommend Ben Johnson to take care of all your service needs he was awesome. More

QUICK GREAT TRANSACTION TO SELL MY CAR I HAD A REALLY GREAT EXPERIENCE SELLING MY FORD MUSTANG CONVERTIBLE TO COURTESY. IT WAS A QUICK TRANSACTION. MIKE KILDOO, THE BUY MANAGER AT THE DEA I HAD A REALLY GREAT EXPERIENCE SELLING MY FORD MUSTANG CONVERTIBLE TO COURTESY. IT WAS A QUICK TRANSACTION. MIKE KILDOO, THE BUY MANAGER AT THE DEALERSHIP WAS REALLY GREAT TO WORK WITH. BASED ON THE EXPERIENCE I'D CERTAINLY GO BACK TO COURTESY AGAIN TO BUY A CAR WITH MIKE. More

No Haggling Everyone at courtesy Chevrolet was welcoming and accommodating. Would refer anyone to the dealership before looking elsewhere. hevrolet was welcoming Everyone at courtesy Chevrolet was welcoming and accommodating. Would refer anyone to the dealership before looking elsewhere. hevrolet was welcoming and accommodating. Roberto truly listened to what my husband and I were looking for in terms of fuel efficiency as well as bottom line cost. He was patient with our two little ones and made sure the process went as smooth as possible The service department ensured I was scheduled quickly and that my concerns were heard. More

Dave, and how you can call people on his team a lier Dave, the service director, was very unprofessional and rude. I came in to talk to him about what the service manager said to me on the phone the day Dave, the service director, was very unprofessional and rude. I came in to talk to him about what the service manager said to me on the phone the day prior. The service manager, or someone that identified themself as the service manager told me that I had no free oil changes left. I thought that was very odd, so I drove to the dealer to get a straighnted out. Dave was offended because I said that the service manager lied to me on the phone about the oil changes the day prior. Then he said that I couldnt say that he lied. I tried explaining to him that this wasnt the first time i was told something false on the phone, but all he said was “if the service is so bad, why are you here? “ I tried explaining to him that i had a right to what i was promised when i bought the vehicle, but before i could even finish, he just asked me to leave the dealer. Is that really how you guys treat your customers after they buy a vehicle from there? More

Ivan Torres was a pleasure to work with. He knew what I wanted and did everything in his power to make the deal happen. He and his team worked very quickly and k was a pleasure to work with. He knew what I wanted and did everything in his power to make the deal happen. He and his team worked very quickly and kept me informed of the necessary details. It was overall the most painless new car purchase experience I’ve had thus far and I appreciate the entire team. Thank you! More