Courtesy Chevrolet

Service Department I came in on Thursday 4/5/2018 For an oil change and check up on my 2016 Silverado 2500. Christen Greeted me with a smile on his face and out stretch I came in on Thursday 4/5/2018 For an oil change and check up on my 2016 Silverado 2500. Christen Greeted me with a smile on his face and out stretched hand. He made me feel like he had been waiting for me. Let me tell you, I drove by 2 other dealerships to get to you For that reason. "I always feel Welcomed," when I bring my truck in, that it was worth the drive! Thank You More

Quick to sell, ignored emails, calls, texts about repairs Found a good internet deal on a low mileage 2016 Explorer. Amber was amazing to deal with in person at the time of sale, and for roughly four Found a good internet deal on a low mileage 2016 Explorer. Amber was amazing to deal with in person at the time of sale, and for roughly four days afterwards. After that, she all but washed her hands of us. We bought the Explorer through Amber, that process went smoothly. We were not provided with the floor mats for the vehicle, but I let that go. Upon pulling into the driveway after driving home, I attempted to roll the window down to talk to our kids, who were very excited to see the new family car, and the window glass dropped down into the door cavity. I then went to move the second row seat behind the driver’s seat to access the 3rd row, but it didn’t fold up. The next day, my wife had to drive the vehicle 30+ miles back to the dealership with shrink wrap for a window so that it could be repaired. They were nice enough to give us a loaner and Amber brought our vehicle back to us upon what we thought was the completion of repairs for our trouble. While the window was repaired (it still chatters), they did NOT repair the seat. This is where our frustration began. Before buying I noticed there was a cracked plastic trim piece along the windshield that they agreed to replace. They did so. A few days ago my wife told me that the new trim flew off the vehicle while she was driving down the freeway. The trim, which is designed to be held on with push-in clips, was now gone. All that remains are sections of a stringy tar-like adhesive that they used to fasten it instead of repairing it the right way. I understand that what the service department did is out of Amber’s control, but as our salesperson, she is the face of, and our point of contact at Courtesy Chevrolet and therefore the focus of our dissatisfaction. We are just asking for communication and for the repairs to be completed properly. More

Great Service Even though it took a couple hours for my oil change the amenities in the wait area made it not feel as long. I had my 5 year old and 3 year old with Even though it took a couple hours for my oil change the amenities in the wait area made it not feel as long. I had my 5 year old and 3 year old with me and the service team was great with them! Gave them hot wheels cars and coloring pages. The cafe food kept the kids busy as well. Jamie my service advisor was very nice and knowledgeable. More

Ghost engine light Finally got a check engine light to come on during the day to be diagnosed and fixed. Service took only about a days worth of time to diagnose and rep Finally got a check engine light to come on during the day to be diagnosed and fixed. Service took only about a days worth of time to diagnose and repair faulty Engine Control Unit. Car drives better than ever after ECU replacement More

"Unexpected Surprise! "" I am very thankful and greatful to meet Joe Mitchell at the Veterans "Stand Down" event, he was very patient and was genuinely interested in meeting m I am very thankful and greatful to meet Joe Mitchell at the Veterans "Stand Down" event, he was very patient and was genuinely interested in meeting my wife and I needs regarding pirchasing a new veehicle. So much so that he sold me on the Chevrolet Malibu and gave us more than a fair trade for our 2015 Kia Soul. My wife and I really apprciate the hard work that Joe did for me, as a veteran of the US Army, and what he is doing for other Veterans like me. Joe Mitchell is the man to see if you want a fair and haggle-free deal. Thank You Joe, I appreciate all that you did for us. I would definitely recommend Courtesy Chevrolet and Joe as the Sales Professional of choice. Phillip and Abena Williams More