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Courtesy Chevrolet
Phoenix, AZ
4,605 Reviews
We are a Family owned and operated business that takes pleasure in helping people find the cars, trucks, and suv's that meet their needs. The Courtesy Family is here to help, for your service, parts, new or used purchases. Our Internet team operates across the state of Arizona, as well as out of state. Did you know we are the ONLY CHEVROLET Dealership in AZ to offer NO DEALER ADD's on or NEW Chevys in stock? That's right! Our Dealer Ads are FREE Tint, GPS Device, Nitrogen and a FREE Exchange Policy. That is how important your business is to Courtesychev.com. Call now and put us to the test 602 279 3232 or email sales@courtesychev.com. Look us up on Facebook & Twitter to keep updated on the latest specials.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,605 reviews
August 05, 2017
Be careful when buying a new car or used at Courtesy Chevrolet, especially that they don't explain it right , they tell you one thing verbally and in the paperw when buying a new car or used at Courtesy Chevrolet, especially that they don't explain it right , they tell you one thing verbally and in the paperwork they put something different. I am upset with the deal. I have been trying to take the truck i bought there back a week after i bought it, but the finance guy thinks its clear on paper, maybe to them it is but to me it's not, they made me sign 2 contracts in different days , but they used the same date on both of them. There was no explanation why i had to sign it twice. From what I understand, they worked with the bank but instead i got a higher rate than what i originally had. More
by Gilbert Arballo
Employees Worked With
Randy Hernandez
August 04, 2017
My experience was more than i expected! I went to Courtesy Chevrolet yesterday to see if I could get in a better car than what I already have. Boyd was right there when I pulled up ready to I went to Courtesy Chevrolet yesterday to see if I could get in a better car than what I already have. Boyd was right there when I pulled up ready to help me with finding a car. Every question I had he answered it with knowledge and you could tell he knew what he was talking about. We took a walk and looked at a 2017 chevy cruze ls. he showed me every little thing that was great about the car and made me feel comfortable in my decision of what kind of car I was looking at. For the short amount of time he has been there he is great. I would definitely recommend him when you are trying to find a car. He made my car buying experience the best one. More
by R9politi
Employees Worked With
Boyd Hogsed
August 02, 2017
Should have learned the first time Bought a BRAND new 2017 3500 Diesel Silverado HD (special order) from Courtesy in January. 1st Service Visit – needed first oil change and alignmen Bought a BRAND new 2017 3500 Diesel Silverado HD (special order) from Courtesy in January. 1st Service Visit – needed first oil change and alignment. Waited 4.5 hours - was told there were no courtesy vehicles available, but the shuttle did take me to run an errand during this time. Once the truck was ready, it still had not been washed, but I couldn’t wait any longer. Upon arriving home, we found greasy handprints all around the hood and a 5-inch gash on the hood from a service tech’s ring. I had to take the truck back the next day, a Saturday, for them to repair and repaint the hood. It took until Wednesday to complete as they had to wait for new hood emblems to come in. At least they corrected the situation, but this should have never happened. 2nd Service Visit - AC stopped blowing cold air. Brought the truck in Monday and was given a ride home by the courtesy shuttle. They called that afternoon to let me know the issue was not covered under warranty due to damage, so was quoted $1189 for the repair. Agreed to the repair, and even called back a second time to confirm the total as I wanted to pay cash. Was called on Tuesday afternoon, and updated that the truck was ready. Requested the courtesy shuttle pick me up at 2:37pm (they confirmed at 2:46pm they were on the way) and arrived at the service department shortly after 4pm. (Both of my shuttle drivers (Eric and Tanner) were extremely pleasant.) My total bill price was different than I was quoted and was asked to wait to speak to the manager. I was irritated about the billing discrepancy, but while I was waiting, they pulled the truck up, and once again it was not washed. The driver that brought my truck up tried to tell me “they had a new car wash and my truck would not fit in the car wash.” The driver grudgingly left to “hand wash” the truck and I was left to WAIT again. After the first visit, I was ensured that vehicles are washed on every service appointment unless otherwise specified to not wash. You would think after the first service visit incident (and my $1200 bill this time), they would treat you like a VIP when you returned, but that was not the case. What made it even worse, was everyone had an excuse or blamed someone else or didn’t seem to care. The manager said he would take care of the bill, but then recanted, saying “let me see what I can do” and I was left to WAIT again. He finally came back and had taken $174 off my bill, but if it was just about the money, I wouldn’t have gotten the repair done in the first place. This location is over 30 miles from my house and I drive by several other Chevy dealers to get here, but expected to be treated like family after purchasing our truck here. Instead, it feels like the service department employees just see the customers as walking dollar signs, and have no concern for your time or your vehicle. I guess I should have learned my lesson the first time with the Courtesy Service Department. I removed my license plate cover and “Courtesy Chevy sticker” from our truck, as I will no longer be an advertisement for them. I would not recommend the Courtesy Service Department, and do not recommend buying your vehicle here if you are loyal to your dealer. They will not be loyal to you. More
by tlcuster
Employees Worked With
AJ, John Dunlap
July 29, 2017
Easy Experience with No Pressure Just leased my second Tahoe from Courtesy Chevrolet and Robert helped me quickly locate the vehicle I wanted and was very easy to work with. Never did Just leased my second Tahoe from Courtesy Chevrolet and Robert helped me quickly locate the vehicle I wanted and was very easy to work with. Never did I feel pressure from him or anyone from the dealership. As a female coming in on my own, I felt very comfortable with the transaction from beginning to end. More
by Mbs0570
Employees Worked With
July 27, 2017
Always, even after all this time, he's still so nice Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. However, somehow I ended up being Mr. Jackson's customer a couple of years ago. I am glad about that. He always remembers me. He's always accommodating. He's honest and upfront about problems with my car, maintenance I need, and when I tell him I can only afford a certain quantity of elective maintenance, he identifies the most critical items. Now I just say yes to whatever he suggests. I know, as a consumer, I am supposed to be more thoughtful about my purchases than that, but at this point I trust Tim. There are very few people like him left in the world, in my experience. Everyone else at Courtesy is very nice to me. I have no complaints about anyone else in the service department... but Tim is top notch. More
by Brandy
Employees Worked With
Tim Jackson
July 27, 2017
Robert and Andy gave us a great deal in our new car Robert was very patient with me and my mom in picking the ideal car for our family also thank you to Andy with a great deal. I would recommend anyone Robert was very patient with me and my mom in picking the ideal car for our family also thank you to Andy with a great deal. I would recommend anyone to Robert and Andy More
by Gisselle
July 27, 2017
service Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the service tech that worked on my car kept me informed and was awesome as well. More
by Barry B
Employees Worked With
Tim Jackson
July 22, 2017
Quick and Easy I knew the exact car I was looking for and didn't want to spend a lot of time at the dealership. In total I think I spent about 3-4hrs and I was driv I knew the exact car I was looking for and didn't want to spend a lot of time at the dealership. In total I think I spent about 3-4hrs and I was driving my brand new Volt !! The salesperson was able to answer all of my questions and everyone there was very orientated. I would definitely consider buying my next car at this dealership. More
by Jordan
Employees Worked With
Anthony Lopenzo , Chris Murphy
July 21, 2017
This dealership is fraudulent and dangerous They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the whe They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the wheel. Don't Go Near this place you will put your life in danger. . More
by Not happy
Employees Worked With
Mike Castaneda
July 20, 2017
A Lost Art Courtesy Chevrolet exceeded all of my expectations. Maybe it was the dated sign with all the lights that made me think this place was full of crooked Courtesy Chevrolet exceeded all of my expectations. Maybe it was the dated sign with all the lights that made me think this place was full of crooked sales guys, I don't know. What I can tell you is this. Buying a car through Anthony Lopenzo and Courtesy Chevrolet was by far my best car buying experience. I didn't give Anthony much information about what I wanted, didn't tell him what I wanted to pay, didn't give him anything he asked for....yes, I was that guy. All he knew was that I was looking at one vehicle. Through the entire transaction, Anthony's body language, communication, and eye contact all lined up together. This was an honest man that believed in what he was selling and knew he didn't have to pressure me into buying from him. I find this to be a lost art! Brandon Goldstein was a man of the same caliber. Thank you Courtesy Chevrolet for employing people like this to be the face of your company. I will recommend you guys to anyone I meet that's in the market for a new car. More
by BlackPit337
Employees Worked With
Brandon Goldstein , Anthony Lopenzo
