Courtesy Chevrolet

Drove 3 hours for nothing Drove 3 hrs for nothing they trick you to get car and at the last minutes they raise the price....900 dollars for a car wash and a detail please. Drove 3 hrs for nothing they trick you to get car and at the last minutes they raise the price....900 dollars for a car wash and a detail please. More

Solid but not perfect This was one of the better experiences that I have had with a dealership but it wasn't perfect. First, let me explain all of the good parts. 1) Qui This was one of the better experiences that I have had with a dealership but it wasn't perfect. First, let me explain all of the good parts. 1) Quick - In and out in under 2 hours for the whole process including trade-in. 2) Customer Service - Everyone was great and they actually listened to what I had to say. 3) Selection - They had a lot of vehicles. 4) Willing to negotiate the deal. The negatives are few but very important. Here it is: DECEPTIVE SALES PRICE! I want everyone to be aware of this dealers sales approach. It isn't terrible as long as you are aware of it and know how to navigate it. They have very reasonable prices on their vehicles. In fact the vehicle that I eventually settled on was at a price that I thought was very good. I didn't even try to negotiate with them on the price because I thought it was fair. When I went to sign for the vehicle I noticed that they had added $1700 to the final price. As I looked down the line-item sheet I noticed two items that led to the vehicle being too high. They were labeled as "Additional Fees" and "Nitrogen for life". I was very straight forward with them when I saw these two items. I told them that I flat out wouldn't pay them. It was very deceptive because they kept pushing the payment number and not the actual price. The actual final out-the-door price of the vehicle is the very last thing that you see. The $1700 broke down like this: $1000 for dealer fees (which they claimed were related to the document preparation, marketing, and other items.), $500 for window tinting, and then $170 for the nitrogen. I recommend that you don't pay any of these fees. You will pay a "Doc Fee" of around $450. That is standard with every single dealer that I have ever been to. This one had that "Doc Fee" AND this $1000 additional "Dealer Fee". No matter what they say this is just a way for them to get money out of you. I got them to take off the window tinting fee, the nitrogen for life, and some of the dealer fees. Had I been willing to spend more time I think I could have gotten all of the dealer fees taken off. I think that this dealership is fine if you know this information up front. Here is what I recommend: 1) find the vehicle you like. 2) Decide if that price is reasonable and deal from there. 3) Once you move to the purchase of said vehicle make it absolutely clear that you will pay for only these items: Vehicle price (already negotiated), tax, doc fee, registration. Finally, a word on payments. Please ask them not to discuss payment amounts with you until you go to financing. Ask them to talk actual final out-the-door vehicle price. Here is why: the $1700 in extra fees they tried to stick me with changed my monthly payment by $70. If you want to save yourself $70 per month for the entire term of the agreement (in my case 5 years) then be concerned with the actual line item charges on the bill of sale. Thanks for reading my review! I hope that it helps you keep from getting overcharged. More

Outstanding Customer Service Oscar Castro Provided my family and I with outstanding service in our search for an economical car that met our budget and needs. True Professional! Oscar Castro Provided my family and I with outstanding service in our search for an economical car that met our budget and needs. True Professional! More

Awesome service and experience!!!!! First of all, I was a little skeptical about being able to purchase a new vehicle on my own because I don't have the best credit score. David Escobar First of all, I was a little skeptical about being able to purchase a new vehicle on my own because I don't have the best credit score. David Escobar and Steve Rimer took really good care of me and helped me through the whole process. I already knew what kind of car i wanted to get and that's what I walked out with. David Escobar helped me from start to finish, it was very pleasant working with him and Steve. Unfortunately the color I wanted on the Camaro was sold out, so we moved on with my next favorite color. The car had to be picked up all the way from Flagstaff!!!! David Escobar and Steve made it happen, they went above and beyond to get me the car I wanted. I had many options at courtesy and many colors to chose from, but i wanted a specific one and that's what i got. Thank you David and Steve.!!! More

Amazing service! My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. S My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. Such great customer service. Really recommend him! More

Juan in Internet Sales is the man to go to! If you want someone who will fight for you and get results, Juan Paniagua is your guy!!! He was never pushy, had my best intentions at heart and was c If you want someone who will fight for you and get results, Juan Paniagua is your guy!!! He was never pushy, had my best intentions at heart and was completely genuine. I needed a good deal on my dream car and he delivered!!!! Also, he actually delivered my car to my front door! That is service! You would be doing yourself an injustice not to ask for him when you want to buy your next car! We also really appreciated Steve, one of the managers in internet sales and we know he played a big part in making our sale come together. We met Martha in finance and I was completely impressed by her gracious and caring personality. She helped us to clearly understand all the details and did everything in a timely manner, which we greatly appreciated!! More

Great buying experience!!! Roberto was awesome! His personality and professionalism made my purchasing experience a great one. He was very knowledgeable and didn't use any press Roberto was awesome! His personality and professionalism made my purchasing experience a great one. He was very knowledgeable and didn't use any pressure sales tactics that I've experienced at other dealerships. Would definitely recommend him and Courtesy Chevrolet. Thank you Roberto! More

Exceeded My Expectations Eric Real went above and beyond to make this the best car buying experience I've ever had. Eric was very professional, knowledgeable and attentive to Eric Real went above and beyond to make this the best car buying experience I've ever had. Eric was very professional, knowledgeable and attentive to my needs. I felt he had my best interest in mind during the whole process. Eric is a valuable asset to the Courtesy Team and I can't thank him enough for getting me into the truck of my dreams! More

"Courtesy" Oscar(our salesman) made this experience easy and with no hassles. Courtesy lived up to its name. They treated us with honesty and there were no sur Oscar(our salesman) made this experience easy and with no hassles. Courtesy lived up to its name. They treated us with honesty and there were no surprises when we got to finance. They didn't pressure us at all. Would highly recommend. More

Great dealer for a first time buyer! I am completely satisfied with my purchase! Thank you Roberto. He was very understanding, helpful, and clear about everything! Made my experience has I am completely satisfied with my purchase! Thank you Roberto. He was very understanding, helpful, and clear about everything! Made my experience has a first time buyer an overall great one. More