Courtesy Chevrolet

Where's Tim??? I had an appointment at 7 am 6/17/14 as I always schedule in advance with Tim Jackson. Unfortunately Tim had a family emergency and was unable to be i I had an appointment at 7 am 6/17/14 as I always schedule in advance with Tim Jackson. Unfortunately Tim had a family emergency and was unable to be in. Ed (don't know his last name) checked me in and I asked for 4 things: (1) 4 wheel alignment (I had just purchased new tires) (2) oil change (3) replace the air in the tires with nitrogen (4) Look at a clicking noise when the sunroof closed. As I've always done, I drop the car off at 6:45 am and pick the car up at 3:00 pm, Ed wrote this information down (Tim Jackson always has it ready for me by 3 pm or sooner) At 2:30 pm JIM GARITY calls me to let me know that they want to take the sunroof visor apart and it would cost me about $140.00 and they needed another couple of hours.. I told Jim that I was getting ready to come pick the car up at the arranged time and that I also have extended warranty that I would like reviewed for the sunroof concern. Instead of researching the warranty I purchased he just starts to tell me that extended warranties only cover replacing tracks. I am sorry, but in my opinion a good service consultant would have paused to research my particular warranty. Tim does this every time I have a concern and lets me know exactly what is and what is not covered. I also mentioned that I've had the sunroof "adjusted" or "lubricated", But Jim didn't see the care about researching my service history to see what was previously done. Basically he asked if I could leave the car, which I then stated NO, and he said i'd have to bring it back. When I arrived at the dealership at 3 pm the car was not ready and there was no paperwork. After an additional 30 minutes of waiting, I checked out, only to find that the alignment and oil change was done. So for basically 8 hours only 2 or the 4 simple requests were completed. As I waited another 15 minutes for my car to be pulled up, another Equinox is pulled up and left there. I waited another 10 minutes and returned to the cashier to see where my car was and was, "Oh we're sorry we brought the wrong car up?" Very disappointed with the overall service today, to which I now have to schedule another servicing. It's unfortunate that Tim was unexpectedly not in and hope he his family emergency is not serious. But Tim is an excellent service manager/consultant and I am hesitant to leave my vehicle with anyone else after today's poor experience. Very disappointed customer :( More

Excellent Service!! I had an excellent experience with this location with the sales manager Brooke Slade. She followed through with everything she said she would. do. I w I had an excellent experience with this location with the sales manager Brooke Slade. She followed through with everything she said she would. do. I was treated like family and got the best deal out there. More

OIL CHANGE I WAS VERY PLEASED WITH MY SERVICE. TIM TOOK CARE OF ME AND GOT MY CAR BACK TO ME AT THE TIME QUOTED. I ALSO HAD A ISSUED THAT NEEDED TO BE RESOLVED I WAS VERY PLEASED WITH MY SERVICE. TIM TOOK CARE OF ME AND GOT MY CAR BACK TO ME AT THE TIME QUOTED. I ALSO HAD A ISSUED THAT NEEDED TO BE RESOLVED AND TIM FIND ALLEN WHOM ASSISTED ME AND WAS ABLE TO RESOLVE THE ISSUE. THANKS TIM AND ALLEN More

A great deal on a nice car! Eric was very helpful. I showed up and knew which car I wanted, but he helped me along the process of setting things up. He proactively sought solutio Eric was very helpful. I showed up and knew which car I wanted, but he helped me along the process of setting things up. He proactively sought solutions to the warranty/maintenance plan, since I don't find it useful to have free oil changes in Phoenix when I live in San Diego, and I have maintenance covered through Courtesy Chevrolet San Diego thanks to his efforts. I suppose I would have assumed it was the same, but Eric decided to look into the process before I even thought of it! More

Great Buying Experience .....S.Delly Great Buying Experience from start to finish!! Thanks!! Everything was very customer oriented and happy with the buying experience If there were any Great Buying Experience from start to finish!! Thanks!! Everything was very customer oriented and happy with the buying experience If there were any problems or questions, they were addressed and taken care of. More

Great car buying experience My husband and I went to Courtesy Chevrolet to look at and possibly buy a Chevy Volt. Our sales person was Eric Steffes and I have to say it was the m My husband and I went to Courtesy Chevrolet to look at and possibly buy a Chevy Volt. Our sales person was Eric Steffes and I have to say it was the most pleasant car buying experience we have ever had. Eric was very friendly and quite knowledgeable about the car. More

worst experience ever I went in for a new car and thought I was getting a true car deal. The truck i was trading in got hit on their lot i thought no big deal im getting ri I went in for a new car and thought I was getting a true car deal. The truck i was trading in got hit on their lot i thought no big deal im getting rid of it so I presented a certificate from true car for this dealer and I was told it doesn't apply and was given hypotheticals about it I wasn't qualified for the cruze so I said ok what are we going to do about my truck that was hit under tour care, they sent the manager out to look at it with me I told him I don't want money I want it fixed or get me a car so that we both don't have to deal withat it so they show me a fiesta I test drove it I said ok. First they forgot my temp tag I drove 2 days with no tags then when I drove away in the fiesta there is over spray all over the car. I will be contacting a few people about this terrible experience including the media due to the false advertising over the Internet I still have the certificate and the paperwork on the cruze and the fiesta I felt like I was taken advantage of I know my credit is not the best but had to be good enough to get a second loan 1st one being 50 grand and this one at 15 grand??? They will not earn the business of my friends or family members I will be taking all my business back to auto nation Chevrolet so much for family owned and operated theyou are just as greedy if not worse than the big guys. I wish I could have said different they had multiple opportunity to change things but they wished to keep it as is. More

Superior Service I'm never excited at the prospect of spending the afternoon having my car serviced, however I have to send a very grateful thank you for excellent cus I'm never excited at the prospect of spending the afternoon having my car serviced, however I have to send a very grateful thank you for excellent customer service out to Edward Stralko. Mr. Stralko was very professional and informative, he helped me understand the type of service I needed performed on my car. He was patient and very understanding of my need for detailed answers. Rest assured, when I schedule my next service (it's brake time soon) I will be returning to Courtesy Chevrolet because of the service I received from Mr. Stralko. More

Great experience Jason was great! Easy to work with and super nice! We are a little high maintenance with a lot of questions - he was patient!! :) Thank you so much J Jason was great! Easy to work with and super nice! We are a little high maintenance with a lot of questions - he was patient!! :) Thank you so much Jason for giving us a great experience and a great deal. I love my new Malibu, as much as my old one, and have already been referring people to you! More

Leasing Agent Lamar did a wonderful job to help answer any questions or concerns I had. I was Very happy to see his patience and kindness while working with me. Ove Lamar did a wonderful job to help answer any questions or concerns I had. I was Very happy to see his patience and kindness while working with me. Overall my experience at Courtesy Cheverolet was phenomenal.Best business I have been to so far! More