Courtesy Chevrolet

I went to this dealership to look at the 2013 Malibu. When I pulled into the dealership I popped the curb and my tire blew out... I parked my car and got out. I was greeted by David Escobar. Rather than When I pulled into the dealership I popped the curb and my tire blew out... I parked my car and got out. I was greeted by David Escobar. Rather than saying the cheesy line of "Looks like we need to get you a new car" He asked if I was going to need any help changing the tire. However I did not have a spare tire with me. I called AAA and they were going to come tow me (they would be there in 90 min) David offered to give us a ride to get a tire, but discount tire was closed so I said lets just look at the Malibu. David had great product knowledge and really made me fall in love with the Malibu. Being a first time buyer I needed to have a little bit more down so I could get the Malibu in my price range. Not a problem at all, they offered me the best price and I will be back once I have that money. Anyway, AAA came and they didnt have a spare tire. Jerry Monreal suggested we take the spare off of a used Ram you had on the lot. Mike, the lot attendant pulled it up and changed the tire for me (I have no clue how to change a tire, which is why I have AAA) I brought the tire back the next day and Lucio and Bill Tiche were so pleasant and just glad they could help. David, Mike, Jerry, Lucio, and Bill treated me like a person, not a number. These gentlemen should be recognized for going the extra mile. I will be back to get my Malibu, and anyone I know who needs a car or truck will be referred to Courtesy Chevrolet. Thank you all again. More

Went through the internet, this was the only dealership that listened to what I wanted. Was smooth, easy and no gimmicks. Thank you Anthony Lopenzo. that listened to what I wanted. Was smooth, easy and no gimmicks. Thank you Anthony Lopenzo. More

This was a quick, easy (even enjoyable) process. I received excellent treatment by staff from start to finish. I highly recommend this dealership. Thank you for the great experience!! received excellent treatment by staff from start to finish. I highly recommend this dealership. Thank you for the great experience!! More

Eric Steffes has been absolutely wonderful to us from the get go. He was very patient with us; even when we wanted to test-drive several cars to find the right one for us. Eric helped us search though row af get go. He was very patient with us; even when we wanted to test-drive several cars to find the right one for us. Eric helped us search though row after row of cars making sure that we found the car that was just right for us with every option that we wanted and the best price possible. All the way through the deal, he was there with us, patiently explaining all of the steps we went through, even when it was after midnight when we finished. Lucy Tucker handled all the financing for us. She was so great to work with because she always treated us with respect and Courtesy, pun intended. Lucy was easy to work with because she explained every paper we signed and even reprinted some of the documents when I had found some errors in the numbers. She said, “All we care about is making sure that you are completely satisfied with everything we do.” Kelly Williams handled all of the final delivery of our new car to us. He was great taking time to go through the OnStar system and getting us setup with them. He explained all of the switches and levers and fancy new doodads on the vehicle and was extremely knowledgeable on all of the vehicle innovations. I would WILL recommend Eric, Lucy, and Kelly to all my friends, family, and anyone else I meet or speak with that needs help purchasing a new car. More

I had been slowly looking for a used vehicle for the last couple of months, feeling out different internet sites and dealerships. I was really looking for a 4-door jeep. for whatever reason it really caugh couple of months, feeling out different internet sites and dealerships. I was really looking for a 4-door jeep. for whatever reason it really caught my eye. through some confusion.... it think... someone referred me to the tent event at the Cardinals stadium to look at the jeep selections out there. so on Saturday morning, I went out there and immediately got paired up with Kelly Hanes at the entrance... we proceeded to go through the tent, and she was extremely nice! she asked me what I was looking for, and I said, "i'm here to look at your used jeeps out here" she looked me and said... well you know this is only new chevys out here this weekend right??? I laughed and said, well this isn't going to work for me, thanks for your time. she wisely said, well since your here why don't you at least take a look at some of the trucks out there , (since I also referred to a wanting a ford truck maybe along with the jeep). she did a great job making feel comfortable to stay with pressuring me or throwing on liners at me... she listened and adjusted to my needs. courtesy really did get creative in making a deal I could be comfortable with. low and behold I love the chevy, and am extremely happy with my purchase. I will say this though... if it was anyone other than Kelly taking care of me... I highly doubt I would be doing this review, and without a doubt know I wouldn't be driving a new Silverado!!!! she is a great asset to your sales force!!! I filled out the online survey for her as she requested, and later found out after I contacted her back, that if I didn't mark completely satisfied on every category she would receive a negative score. that disappointed me greatly. the environment in sales that I come from, there is always room for improvement, and constructive feedback is worth more than false praise. the whole process of my purchase as a whole was great.... and everything that Kelly had involvement with was beyond stellar!!!! sincerely Jared Cleckner More

Like most customers, my wife Helen and I were looking for a specific car to purchase (new Chevrolet Cruze) at the best available price and terms. We had contacted/been contacted by other dealers who wanted t a specific car to purchase (new Chevrolet Cruze) at the best available price and terms. We had contacted/been contacted by other dealers who wanted to "earn our business". The professionals at Courtesy Chevrolet, Kelly Hanes, Steve Rimer and Jeremiah Duncan demonstrated a commitment to go beyond what other dealers were willing to provide. They not only offered the best price and terms on the purchase, but delivered the car to our home, (200 miles round trip) where Kelly explained all elements of the purchase and we were able to complete and sign all necessary documents in the comfort of our own home. My wife and I will not forget the extra effort made by Kelly, Steve and Jeremiah and should we have the opportunity to recommend a dealership to friends or family, we will certainly recommend Courtesy Chevrolet in Phoenix. More

Juan is a fantastic listener. He's knowledgeable, accommodating, patient, yet incredibly efficient. He and all of his colleagues are true professionals who put the customer first no matter what. They accommodating, patient, yet incredibly efficient. He and all of his colleagues are true professionals who put the customer first no matter what. They are honest and straight-forward: traits I found lacking in other valley-area Chevrolet dealers. More

I purchased a car several weeks ago and needed to get parts installed into my vehicle. I was told to go to the service department to complete this service. I sat for over half an hour because they unsu parts installed into my vehicle. I was told to go to the service department to complete this service. I sat for over half an hour because they unsure how to help me. Then Juan Loredo a lot attendant made it a point to make sure that I was helped. He walked all over to finally figure out who I needed to speak to. He constantly checked up on me and exhibited excellent customer service and that is great customer service... More

EVERYTIME I PURCHASE A VEHICLE U GUYS ONLY COME TO MIND. LOVE THIS PLACE. GREAT SERVICE ALL THE WAY AROUND. ALWAYS RECOMMEND FAMILY AND FRIENDS HERE. DAVID ESCOBAR AND ERNESTO GUERRA ARE VERY NICE AND GREAT LOVE THIS PLACE. GREAT SERVICE ALL THE WAY AROUND. ALWAYS RECOMMEND FAMILY AND FRIENDS HERE. DAVID ESCOBAR AND ERNESTO GUERRA ARE VERY NICE AND GREAT PEOPLE TO WORK WITH..RUSSELL IS A GREAT PERSON TO WORK WITH IN FINANCE...WILL ALWAYS COME BACK TO THIS PLACE..FEEL LIKE HOME HERE..THX FOR ALL UR GREAT HELP.. More

Our salesman was extremely courteous and helpful in finding us our perfect first family vehicle. He was very knowledgeable about the car on the lot and accommodated our needs with no hesitation. I wo finding us our perfect first family vehicle. He was very knowledgeable about the car on the lot and accommodated our needs with no hesitation. I would definitely recommend him as well as Courtesy Chevrolet to all of my friends and family. More