Courtesy Chevrolet - Service Center

Quick, excellent service Tim Jackson saved us again. We desperately needed an oil change but could only schedule last minute for a short timeframe. He worked us in and got us Tim Jackson saved us again. We desperately needed an oil change but could only schedule last minute for a short timeframe. He worked us in and got us done even earlier than promised. He is always unfailingly professional and attentive. We will always go back! More

Treated with Courtesy and respect I brought my 98 year old aunt's 1998 Buick in for repairs, No, she doesn't drive :-) She keeps it in her garage for her family to use when they visit I brought my 98 year old aunt's 1998 Buick in for repairs, No, she doesn't drive :-) She keeps it in her garage for her family to use when they visit. Doug treated her with such warmth and friendliness. The young man who drove us on the shuttle went out of his way to make things easy for her. More

Curt is Frantastic Curt is GREAT, He works with me to fit my schedule has the job done in a timely manner. Curt is professional and knowledgeable. All staff members a Curt is GREAT, He works with me to fit my schedule has the job done in a timely manner. Curt is professional and knowledgeable. All staff members are courteous, helpful and friendly. More

Very Easy Doug let me know how long it would take and that is exactly how long it took to have my Tahoe serviced. He was very professional. Doug let me know how long it would take and that is exactly how long it took to have my Tahoe serviced. He was very professional. More

Service Report I have been a customer of Courtesy for years The service dept has always been impeccable. This is the main reason I purchase new vehicles at Coutesy I have been a customer of Courtesy for years The service dept has always been impeccable. This is the main reason I purchase new vehicles at Coutesy More

Horrible Service in Service Department I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do this work and was told yes. When I checked in I was informed that I was not scheduled for the recalls but was then told they could do the recall but it would take a while. I had planned to be at dealer the whole day so that was not an issue. A few hours later the service advisor comes to tell me there are two parts they need to order for the recall they didn't realize were not in stock. I thought was odd after being told parts where in when scheduling but said ok. After I left I reviewed my service invoice and they listed the two parts that had to be ordered. I decided to call the parts department at Courtesy and ask if they had them in stock since I had a feeling something was not right. Parts told me they had plenty of both parts. I can understand if service did not have enough time to do the recall work but that is not what I was told. I was blatantly lied too instead. In trying to reach my service advisor he could not be found. Eventually someone called me back saying he was a manger over this advisor and continued to try and lie about what could have happened. In that call he admitted that they had the parts in stock. I had no problem with waiting for the service or waiting to do it on another day if time was the issue but to be lied to was unwarranted. I have purchased two cars from this dealer in twelve months and would have expected a little more Courtesy and honesty. http://www.courtesychev.com/Meet-Our-Staff More

POOR service went in for front hub repair. Was told I would be contacted, with what was wrong by 9am, I FINALLY had to call them 6 hours later, to find my car was went in for front hub repair. Was told I would be contacted, with what was wrong by 9am, I FINALLY had to call them 6 hours later, to find my car was not looked at yet. I left it the night before. The next day I picked up my car and I had no brake lights. Was told to bring it back in, "We'll look at it right away" Well. 6 hours later, I had to track someone down to find my car. Then I am told "it will ONLY be $600" and "We took the dashboard off" I gave no approval for the work!!! When I asked to get my car back, was told that they could not, it did not have brake lights, it would not be safe. I finally complained and they agreed they would release it for only $200, oh, joy!! it would only take an hour........ 1.5 hours later, I had to go out and check on my car, YES, it is done!!!! but it took another 45 min for them to find my car!!!! OH YEAH, it was the Thur\Fri before Labor Day. I then contacted, John Dunlap, who pawned me off on Allen Parker. Allen PROMISED to get back with Tuesday after the holiday. Seems Allen is still on Holiday, because I have yet to be contacted. Courtesy Chevrolet, cares nothing about customers, and is an embarrassment to the trade. More

Tim Jackson is THE MAN! Whenever we have our car serviced by Tim Jackson, I always go home knowing Tim has taken care of our vehicle. He is a busy man, but gives a big smile, Whenever we have our car serviced by Tim Jackson, I always go home knowing Tim has taken care of our vehicle. He is a busy man, but gives a big smile, listens and gets the job done above and beyond what we ask for in service. Please thank him for us and make sure his bosses and the owner of Courtesy Chevrolet, sees this review. Tim is honorable and takes Courtesy to the highest level!!!! If you had 10 more men like Tim your place would be #1 in service in the US! More

Best Service Tim Jackson has always gone out of his way to help me with all my GM needs. His service is great! Thank you Tim for all your help! Tim Jackson has always gone out of his way to help me with all my GM needs. His service is great! Thank you Tim for all your help! More

Tim Jackson is the MAN! Typically, I do not look forward to taking my vehicle to get serviced. I generally find the whole experience lengthy, inconvenient and I generally dr Typically, I do not look forward to taking my vehicle to get serviced. I generally find the whole experience lengthy, inconvenient and I generally drive away never fully understanding all the services I just paid for. However, this was my first time going to Courtesy Chevrolet's service center. I was referred to Tim Jackson (by another happy customer)...I completely understand why. Without hesitation, I would pass that same recommendation on to anyone. When you go to Courtesy Chevrolet's service center ask for Tim Jackson. Simply put, he is the man. He makes the whole process painless. You will walk away understanding the services your vehicle received and you will be happy with the result and the outstanding overall experience. More