Courtesy Chrysler Dodge Jeep Ram

The service that I received at Chrysler is always impeccable. The customer service from Vee Martin is always exceptional. To be honest. I wish I can have her as my customer service specialist every t impeccable. The customer service from Vee Martin is always exceptional. To be honest. I wish I can have her as my customer service specialist every time I receive service at this establishment. More

I have been in the Jeep community for over 20 years. I've recently purchased another Wrangler and brought it into Stonecrest Jeep Dodge, for a diagnostics check. I was advised that I needed a Clocksprin I've recently purchased another Wrangler and brought it into Stonecrest Jeep Dodge, for a diagnostics check. I was advised that I needed a Clockspring and my tires were showing signs of dry rot and it was suggested to purchase a new set. At that time I was told that the tires would be buy 3 and get the 4th for a dollar, I agreed on all service. Time passed while waiting on parts (approximately 2 weeks), I was assured that I would get the tires because it was agreed upon and on a open ticket. Once picking up my Jeep I was told that I had to pay full price for all 4 tires. I asked to speak to the Rusty Higgins to discuss the price, he never came. Upon arriving home I noticed that the tires I paid full price for were NOT the ones on my vehicle. I returned to the dealership not only to have them fix the issue but to speak to Rusty regarding the deal that I was promised. I requested to speak to Rusty, an associate returned with a forwarded message from him(" GO FILE A COMPLAINT").. I left Chrysler Dodge Jeep Stonecrest feeling Ignored, Dismissed and Extremely Frustrated!!!!. Rusty Higgins showed no concern for the customer which makes him VERY UNPROFESSIONAL.. More

We had to sell our 23 Challenger RT to get another vehicle we had wanted for a long time that came available and shopped it to several dealers. We finally came to an agreeable number with Courtesy and vehicle we had wanted for a long time that came available and shopped it to several dealers. We finally came to an agreeable number with Courtesy and Calvin Graves in sales went above and beyond to get us $1000.00 more than the best offer we had to that point. I had to drive from North Florida and fly home so he setup with one of his teammates Ty Taylor to get me to the airport. Ty was very personable and got me there safe and on time. I would highly recommend giving Calvin a chance to go above and beyond on your best deal you will not be disappointed. More

Like others have mentioned, If I could leave NEGATIVE STARS - I would! AVOID AT ALL costs. I took my vehicle in for (extended) MOPAR Warranty work. They had my vehicle 5 days short of a month. ZERO STARS - I would! AVOID AT ALL costs. I took my vehicle in for (extended) MOPAR Warranty work. They had my vehicle 5 days short of a month. ZERO - NOT ONE CALL OR TEXT from them. I had to imitate all calls. Placed on hold at minimum 15 minutes if I did get an answer....most time were 20-30 minute total hold times. I have a tracker on my vehicle. Someone one riding around in it last week for over a half hour...have the pix of the tracking to prove it! Is this a test drive? All over town? I can't wait to pick up the vehicle tonight and see how many miles extra are on it now. Also will be very curious if work is even done correctly. Needless to say based on the Service Dept. experience here....I wIll NEVER return, and although I've bought 3 new cars from Dodge in last 6 years......I WILL NEVER BUY OR VISIT THIS DEALER AGAIN! You've been warned. NO CUSTOMER SERVICE AT ALL! More

quick response to inquiries and questions, but have not yet decided to buy the ram truck. it's at a great discounted price. yet decided to buy the ram truck. it's at a great discounted price. More