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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

4.4
775 Reviews

9207 East Adamo Dr

Brandon, FL

33619

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Showing 775 reviews

May 26, 2025

I made an appointment for Tuesday morning and indicated when I made the appointment that I would wait while they did the diagnostic. When I arrived I was informed that it would take 24 to 72 hours to do t More

by Bblair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
May 31, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Bblair, thank you for taking the time to share your experience. We understand your disappointment concerning the reported timeframes for the diagnostic work and the completion of the repairs on your vehicle, as well as the communication you've described. The service process for today's vehicles can be quite involved. After a vehicle joins our service queue, performing a thorough diagnostic according to OEM standards is a critical first step to accurately identify the issue. This diagnostic process itself, combined with technician availability and the subsequent sourcing and delivery of any specific parts needed, are all factors that can influence the overall time a vehicle is in our care. While we always strive to complete work as promptly as possible, these elements can sometimes lead to extended service durations. Our goal is always to provide clear expectations and keep our customers well-informed. We should have been more transparent about the process from the start—and more consistent in our communication throughout. I’d welcome the opportunity to speak with you directly and ensure your concerns are addressed. Samuel Asman General Manager Courtesy Chrysler Dodge Jeep Ram 📞 917-299-8155 📧 sasman@courtesycars.com

May 24, 2025

Mr Carl & service dept. were both very helpful considering we were there at 7 am ( ad didn’t specify service only) 😩. Everything went well & left with a 2021 Renagade !! More

by anaylon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Young fellow from Service Dept , Carl Johnson
May 20, 2025

I recently had the pleasure of purchasing a car from Courtesy Chrysler Jeep Dodge Ram Tampa, and I must say that my experience was exceptional thanks to my salesman, Ghost. From the moment I walked i More

by Kirstyn Donovan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ghost
May 18, 2025

Great experience. Happy with dealership and look forward to doing business with them again. Thanks. More

by ChargerNick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kareem
May 15, 2025

Excellent customer service! Purchased my 2025 grand Cherokee.. Everyone was very accommodating and patient. Highly recommend! More

by b.walter0301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel, Rubin
May 13, 2025

Excellent service. Ed Seymour is an amazing sales person that help us with every aspect of buying a new jeep gladiator. More

by Jamlovinglife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Seymour
May 12, 2025

David was great. He made our experience very easy and got us exactly what we wanted! More

by chefpo44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Montes
May 12, 2025

The dealership was professional and courteous. Desiree was informative and knowledgeable of the important issues with my vehicle. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree
May 10, 2025

This is a great. company to deal with. They are very honest. The car I got was a great deal. They are fast and easy to deal with More

by donbecksr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Hernandez
May 10, 2025

There not upfront with pricing will bait and switch you with coupons they hide pricking in fees in the service department More

by johnsoliman96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob and Sydney
May 16, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

John, thank you for your feedback. I can see from your comments that you left feeling disappointed in your service visit, and I’d like to understand more about what happened. We take concerns like this seriously because we stand firmly behind our commitment to transparent pricing—what you see is what you pay. If you're open to it, I’d appreciate the opportunity to connect and review your experience together. We’d like the chance to clear up any confusion and see how we can restore your confidence in our team. Samuel Asman General Manager Courtesy Chrysler Dodge Jeep 📞 (917) 299-8155 📧 sasman@courtesycars.com

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