My wife bought a jeep from Courtesy in 2014 so when I was in the market for a 2019 Ram 1500 I decided to give them a try. I created a list of preferred and must have options for the 2019 Ram and sent it to a few dealers in the Tampa area. Courtesy quickly responded but it took days and sometimes over a week when doing any follow up or answering my questions. I was offered a great deal and purchased the truck at Ferman. I wanted to stay local (live in Lithia) versus making the hour long drive to Ferman.but couldn't get Courtesy to respond. I was later contacted by the Sales or Internet Mgr where I was able to share my frustration and he was apologetic.
A few months later after purchasing the 2019 Ram, I had an issue with my truck. I made an appointment at Service, which really doesn't help or expedite the process. I elected to wait while the truck was being fixed and after about 60 minutes I was told it was going to take another 2-3 hours before they could get to my truck. I opted to leave and do it another time.
Recently, I took it back for a regular service (oil change, tries rotation, etc.) and also get the warranty issue checked. I again made an appt but decided to just to get a rental to avoid the waiting. I returned the next day to pick up the truck and the cost of this regular service was just over $70. I had the identical service done when I had a Ford 150 and Brandon Ford charged under $40. Apparently Courtesy's multi-point inspection did not include checking tire pressure, only the tread depth. I knew my tires were slightly low but assumed it would be fixed when I got the truck serviced. Unfortunately tire pressure is not one of the muli-point inspections and my tires were still low.
I get in the truck to drive away and a new error light pops up on dash. I have someone look at it and they provided an explanation of what it was and their explanation was completely wrong and they offered to 'push some buttons to fix it'. My truck ended up needing to back to figure out the new error that popped up. They bring the truck back after 15-20 mins stating the truck 'reset itself' and that was the reason for the error. Not sure how that just happens and when it 'reset itself' the error message pops up.
Now after having the truck back a couple days and driving at highway speeds, I have a new vibration and a shake. I will not be returning it to Courtesy and will now have to drive 45 mins out of the way to another Ram dealer. The staff at Courtesy have always been nice and easy to work with but their is failure in the basics of communication and with the level and quality of service.