Courtesy Chrysler Jeep Dodge RAM of Tampa

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

JC, I’m sorry to read about your experience. A breakdown situation is stressful enough on its own, and delays in communication only make it worse. You should not have to make repeated calls just to receive an update on your vehicle’s status. Our Service Director, Mike Rago, spoke with you this morning. Your vehicle is scheduled to be completed today, and he has a follow-up call planned with you this afternoon to ensure everything is properly addressed. We also take your concerns regarding prior service visits, rim repairs, and communication very seriously. That is not the level of professionalism or follow-up we expect from our team or our vendors. We appreciate you bringing this to our attention and the opportunity to work toward turning this around. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155

jc sherrill responded

Sam Asman has yet to respond or reply since 6/9/26. Neither has Mike Rago or Angie, the Service Managers. This dealership has the absolute worst service department I've ever had the displeasure of using. I will never purchase another vehicle from Courtesy CJDR in Tampa!!! No one will answer the phone except one guy named Michael. When placed on hold no one else picks the line up. Earl does not return phone calls or text messages. Matt does not return phone calls or texts. If either do, it's definitely not a reasonable amount of time. When at the service department, everyone runs around like chickens without heads in total disarray and confusion. Getting acknowledged is absolutely not a priority. Communication is non-existent and sparse at best. I have spoken to both managers about my problems to no avail. Mike Rago spoke to me briefly; however, no resolution was achieved and now I've been continuously ignored. Angie won't even return my calls. This visit was ridiculous. My truck was towed due to a breakdown and it sat on property for 6 days without anyone touching it. I called dozens of times trying to just talk to someone to explain why my vehicle ended up there. No luck. I finally started posting bad reviews online and Mike Rago contacted me to stop the bleeding. I also received a message from Sam Asman in response to my scathing online review but again, no attempt to resolve my issues. On day 6, someone finally discovered my truck needed a specialty part that needed to be ordered. It took like 10 days for a hose. This is my only vehicle and I'm a father of 6 children. Everyone was so apologetic (sarcasm) yet denied my request for a loan vehicle to function as a father of a large family. I was told that if they had actually handled the situation properly, I would have had my truck back in 3 days. I had to acquire another vehicle on my own. Additionally, I have a documented history of the service department destroying my aftermarket wheels and my constant request to have them fixed. Every time is have my wheels and tires rotated or the tires replaced, the damage continues to get worse. I was told to just show up on a Wednesday morning and look for a guy in a white mercedes and have him fix them. I refuse to operate that way. After a year of complaints I wanted proof that an appointment with a wheel repair guy was set. Matt set that up and I showed up at 8am as agreed upon. I sat there until about 1:30pm before being told he was a no-show because he chose to do a private wheel repair at someone else's residence. I asked about 6 times, what the status was and every time was told "haven't heard nothing, just keep checking the front of the parking lot for a white mercedes". I finally told Matt that I can't stay any longer. So I requested to be taken to work. I left my vehicle. Upon returning, following the completion of the repair, it was obvious that an amateur spray painter had screwed up my rims. He did fix some of the damaged areas that were damaged from impact guns and tire removal equipment but some was missed. The paint used was a cheap spray paint that was a completely different color and finish. My wheels are high gloss anthracite and his paint was a metallic grey matte, which has already begun to chip off. This will not go away until my wheels are repaired, repainted, and clear coated by a professional. My wheels are Niche Vosso M204220575+40. They are 22x10.5 and cost was $2400.00 retail for 4. After taxes and shipping they were a little over $2700.00. I want a resolution for this.

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Brian, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thanks for the great rating! We are always happy to help!

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Mr. Burgos, thank you for sharing your feedback. I understand how the situation that morning became frustrating. When you arrived for your 8:40am appointment, your advisor was finishing with a prior guest, and while other advisors were assisting their own scheduled customers, you were waiting specifically for yours. I can see how that may have felt confusing. When your prepaid maintenance was reviewed and found to be expired, you were directed to Finance to renew it. Unfortunately, additional information was needed to complete that process, which added to the frustration and led to your decision to leave. Our Service Manager, Angie, has since spoken with you directly and provided information regarding the TCA prepaid maintenance program, along with a complimentary oil change coupon. We appreciate your willingness to speak with us and are glad we were able to reconnect and clarify things. If you need anything further, please feel free to reach out to us directly. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155

Budmanhuff76 responded

Let’s not forget the first two weeks I paid $391 for two weeks that means almost $800 in a rental car so you tell me it’s $3000 for a spark plug. Something needs to change with this place.

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for bringing this to our attention. I understand how frustrating it must be to be without your truck for three weeks, especially for a concern that should not require that amount of time. Lack of communication and unreturned voicemails are not acceptable. You should be receiving clear updates throughout the repair process. I would like the opportunity to personally review the situation and understand exactly what caused this delay. Please contact me directly so we can address this immediately and work toward a resolution. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your concerns. Courtesy Chrysler Jeep Dodge Ram does not knowingly misrepresent the condition or history of any vehicle, and we take allegations of this nature very seriously. We respectfully disagree with the characterization presented and will continue to address the matter through the appropriate channels. We remain committed to transparency and integrity in every transaction and stand behind the way we conduct business. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

haroldmagby, thank you for taking the time to leave us this positive review! Have a wonderful day!

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Dave, thank you for sharing your feedback. I'd like to clarify that when your vehicle was with us, our team inspected the Uconnect system and confirmed that the radio software currently installed is the most up-to-date version available from Stellantis for your vehicle. While there may be map-related updates available directly through Uconnect for purchase, there were no additional software updates we were able to install at the dealership. Regarding the flashing odometer concern, our technicians identified that multiple modules were offline, which required additional diagnostic time to properly evaluate. The recommended repairs were discussed at that time, and you elected to take the vehicle without moving forward. If you would like to revisit either concern or discuss this further, I would be happy to connect with you directly. Please feel free to reach out to me at your convenience. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155