Courtesy Chrysler Jeep Dodge RAM of Tampa

I had my vehicle in for service. Keep getting an error message on the radio unit, every 10-15 minutes when driving. And, during a recent trip, the unit went black. To get it working Keep getting an error message on the radio unit, every 10-15 minutes when driving. And, during a recent trip, the unit went black. To get it working, we had to disconnect and reconnect the battery (this was not even addressed at all during the service). This is a new unit, which was replaced recently because the original was faulty. I scheduled a service appointment for Saturday. When I made the appointment, no where did it tell me it was essentially a drop-off only. Vehicle was not looked at until Tuesday. On Wednesday, I was notified it was ready. They did an update due to a recall. I picked it up on Thursday, got half way home before the error message returned. Called Laura, she told me not to turn off the car and bring it back. When the mechanic looked at it, he told me there’s an issue with the wi-fi and that it is a needle in the haystack to try to find where the connection is not working. He could look for it, but we could keep doing this over and over and never find the cause. I complained that we bought this vehicle new, for a lot of money and we shouldn’t be expected to just deal with it. He said we aren’t the only ones. His reason for us to just deal with it is because others have the same problem. I don’t care what problems others had. We bought the vehicle expecting that unit to work properly, not to be expected to tolerate a defect because others have the same issue. I find this totally unacceptable. Now, when I drive, I get an error every 10-15 minutes. Waiting to have to disconnect and reconnect the battery next time the unit goes black. Laura was very nice. The mechanic’s response was not acceptable. The unit should be fixed or replaced. Again. I will be writing a complaint to Chrysler headquarters. More

Promise to call back and they never do. Can not reach anyone by phone. I don't know if it is just bad management or workers with a don't give a xxxx attitude, but they are NOT caring or cou Can not reach anyone by phone. I don't know if it is just bad management or workers with a don't give a xxxx attitude, but they are NOT caring or courteous at courtesy Chrysler Jeep Dodge. Not sure I can trust someone working on my car who can't keep there word. More