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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

4.4
881 Reviews

9207 East Adamo Dr

Brandon, FL

33619

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Showing 881 reviews

October 05, 2026

Follow-up, responsiveness and follow through were very disappointing. I left messages and got no response many times. More

by pwhite4116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kareem
October 02, 2026

The moment I walked in and met Carl he made me feel more like family and not just another customer. We had amazing conversation and formed a bond, EVEN had a lunch date at his desk. Thank you Carl! It was a More

by ashley.ely1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Johnson
Oct 06, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

September 21, 2026

The folks over at courtesy treated me right the staff was friendly and answered all my Questions Even with less than perfect credit I got a good rate and a fair out the door price . Austin even after the More

by Imgutc2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin,Jones (Aj)
Sep 27, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Hello Imgutc2, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

September 01, 2026

As soon as I stepped in with my family I was already being seated by amber and her team really nice vibes in this dealership More

by Juceleso2007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubén, amber
Sep 06, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Juceleso2007, thank you for taking the time to leave us this positive review! Have a wonderful day!

August 31, 2026

A seamless dealership visit delivered exceptional service, fair pricing, and a car that exceeded every expectation. More

by bleats-fief82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Carelock
Sep 04, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thanks for the great rating! We are always happy to help!

August 31, 2026

Courtesy responded immediately to my request on a Sunday, and the purchase experience was painless. My wife and I went in on Monday to pick up the car and were done in about an hour, which included a test dr More

by kelliott7361
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Montes
Sep 04, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Hello kelliott7361, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

August 26, 2026

My salesman Carl was the first person to greet me. He was very nice and listened to exactly what I was looking for. Got on his computer and found exactly what I was looking for. And worked with me tog More

by fwarner57@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan in finance , Carl Johnson
Sep 04, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Hi, thank you for your review! Happy motoring!

July 13, 2026

Upon opening the front door to the dealership, the atmosphere was fresh, clean, energetic and I was greeted by a very friendly and personable salesman named Walter. He took time to explore what my nee More

by mcasoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter in Sales and Ruben in Finance
Jul 21, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

mcasoli, we are delighted to see this rating! Have a great day!

June 05, 2026

UPDATED: BEWARE of this dealership! !! SERVICE IS HORRIBLE!!! My 2024 Durango broke down on Saturday 5/30/26 on my way to work. The coolant exploded from the back of my block and up m More

by jc sherrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Johnson
Jun 08, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

JC, I’m sorry to read about your experience. A breakdown situation is stressful enough on its own, and delays in communication only make it worse. You should not have to make repeated calls just to receive an update on your vehicle’s status. Our Service Director, Mike Rago, spoke with you this morning. Your vehicle is scheduled to be completed today, and he has a follow-up call planned with you this afternoon to ensure everything is properly addressed. We also take your concerns regarding prior service visits, rim repairs, and communication very seriously. That is not the level of professionalism or follow-up we expect from our team or our vendors. We appreciate you bringing this to our attention and the opportunity to work toward turning this around. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155

Jun 09, 2026 -

jc sherrill responded

I appreciate the response. I did speak with Mike Rago. I am currently waiting for a resolution for my wheels.

Jun 12, 2026 -

jc sherrill responded

Sam Asman has yet to respond or reply since 6/9/26. Neither has Mike Rago or Angie, the Service Managers. This dealership has the absolute worst service department I've ever had the displeasure of using. I will never purchase another vehicle from Courtesy CJDR in Tampa!!! No one will answer the phone except one guy named Michael. When placed on hold no one else picks the line up. Earl does not return phone calls or text messages. Matt does not return phone calls or texts. If either do, it's definitely not a reasonable amount of time. When at the service department, everyone runs around like chickens without heads in total disarray and confusion. Getting acknowledged is absolutely not a priority. Communication is non-existent and sparse at best. I have spoken to both managers about my problems to no avail. Mike Rago spoke to me briefly; however, no resolution was achieved and now I've been continuously ignored. Angie won't even return my calls. This visit was ridiculous. My truck was towed due to a breakdown and it sat on property for 6 days without anyone touching it. I called dozens of times trying to just talk to someone to explain why my vehicle ended up there. No luck. I finally started posting bad reviews online and Mike Rago contacted me to stop the bleeding. I also received a message from Sam Asman in response to my scathing online review but again, no attempt to resolve my issues. On day 6, someone finally discovered my truck needed a specialty part that needed to be ordered. It took like 10 days for a hose. This is my only vehicle and I'm a father of 6 children. Everyone was so apologetic (sarcasm) yet denied my request for a loan vehicle to function as a father of a large family. I was told that if they had actually handled the situation properly, I would have had my truck back in 3 days. I had to acquire another vehicle on my own. Additionally, I have a documented history of the service department destroying my aftermarket wheels and my constant request to have them fixed. Every time is have my wheels and tires rotated or the tires replaced, the damage continues to get worse. I was told to just show up on a Wednesday morning and look for a guy in a white mercedes and have him fix them. I refuse to operate that way. After a year of complaints I wanted proof that an appointment with a wheel repair guy was set. Matt set that up and I showed up at 8am as agreed upon. I sat there until about 1:30pm before being told he was a no-show because he chose to do a private wheel repair at someone else's residence. I asked about 6 times, what the status was and every time was told "haven't heard nothing, just keep checking the front of the parking lot for a white mercedes". I finally told Matt that I can't stay any longer. So I requested to be taken to work. I left my vehicle. Upon returning, following the completion of the repair, it was obvious that an amateur spray painter had screwed up my rims. He did fix some of the damaged areas that were damaged from impact guns and tire removal equipment but some was missed. The paint used was a cheap spray paint that was a completely different color and finish. My wheels are high gloss anthracite and his paint was a metallic grey matte, which has already begun to chip off. This will not go away until my wheels are repaired, repainted, and clear coated by a professional. My wheels are Niche Vosso M204220575+40. They are 22x10.5 and cost was $2400.00 retail for 4. After taxes and shipping they were a little over $2700.00. I want a resolution for this.

May 22, 2026

One of my best car-buying experiences to date. No pressure, no games, and competitive pricing. More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Myrick
May 23, 2026 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Brian, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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